Customer Service Human Resources
Resume:
Michael Morgan Serpa
Arlington, Virginia, 22205
***********@*****.***
Education
Bachelor of Arts in Politics, May 2011
Ursinus College, Collegeville, PA
Minor in International Relations
Work Experience
Visitor Services Counselor, Arlington County Economic Development Office,
Arlington, Virginia May, 2011- present
• Provide services and information for visitors to Arlington County, including driving Arlington’s
Mobile Visitors Center (MVC)
• Disseminate on-site information and assistance, set up conventions, and handle hotel arrangements.
• Respond to written and telephone inquiries, record assistance data in a timely and efficient manner.
Other duties as assigned.
• Provide high-quality customer service to those visiting Arlington County.
Management Intern, Arlington County Economic Development Office, Arlington,
Virginia Summers 2007-2010, Winter term 2010-2011
• Conducted market research for Arlington County tourist promotion program, updated business
listings for Arlington County, and other duties.
• Worked on Segway assisting visitors as a mobile tourist concierge service.
• Drove Arlington County’s MVC assisting tourists in different locations within Arlington, as well as
performing occasional office work.
• Conducted careful research and updated databases. Learned to appreciate the importance of
validation and research, as well as the care and effort that it requires.
Summer Clerical, United States Department of State, Washington, D.C.
Summer 2009, Winter term 2009-2010
• Created Position Description database for over 200 positions using Excel Spreadsheets.
• Worked on a variety of technical projects requiring Secret Security Clearance.
• Enhanced knowledge of office software and federal human resources requirements, as well as
Microsoft Excel, Word, and PowerPoint.
• Accomplished completion of all projects efficiently and effectively. Learned importance of
organization and attention to detail in the workplace.
Activities
Sigma Rho Lambda Fraternity- Participated in numerous community service events, including Philadelphia
Marathon and raising money for cancer research
Relay for Life American Cancer Society Fundraiser Participant, 2008-2011
Model United Nations, New York City, New York, Spring 2008 and Spring 2009
Umpire, Arlington County Babe Ruth Baseball (county youth baseball program)
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