Customer Service Sales

Brad Armstrong

*** ******* ***** 903-***-****

Gun Barrel City, TX 75156 **************@*********.***

SUMMARY

Networks … Phone Systems … Desktop Support … Break Fix … New Installs … Laptops … POS

EXPERIENCE

CVS/pharmacy Caremark, Gun Barrel City, TX 2006-Present

IS Technician: Have the responsibility of setting up a complete store and making sure every piece of

equipment is working. Maintained 24/7 On-call Status. Hardware includes but not limited to Instant Office

Telephone Systems, IBM Servers, IBM TruePOS Touchscreen systems. Lexmark Laser Printers, Neoware

Thin Client Workstations, Cisco Routers, and Symbol Scanning Equipment. Completed each store before the

deadline with special attention to detail. Covered service areas for vacationing technicians in remote areas.

Completed New Store Setups & Relocations, Acquisitions and Care Centers along with assisting field techs

and never missed a deadline. Have the ability to work with others to actively promote cooperation and good

working relationships. Trained the FTS field team in Dallas to setup stores. Responsibility of assisting upper

management with SharePoint Server updates, reports and manuals.

A Plus Computing, Gun Barrel City, TX 1997-2006

Owner & Operator: Maintained various business institutions to provide computer support. Managed Tech

Support Department delegating work orders and other various assignments. Accurately and efficiently

maintained companies’ networking solutions. Added new networking nodes, pulled network and phone

wiring, and installed routers, network cards and hubs. Recommended new hardware and software solutions,

installation of phone systems, software and Internet training, and phone sales and support of components and

systems. Opened/closed store and supervised all operations during business hours. Monitored quality control

to ensure optimal customer service within all areas of store.

CSS Communications, Mabank, TX 1995-1997

Accounts Receivable/Sales: Maintained company network including connectivity issues and network

printing. Handled setting up of new customer account files and activation of pagers and cellular phones.

Maintained the receipt and posting of customer payment. In charge of converting manual filing and billing

system to computerized database. Oversaw customer service issues and maintained high level of customer

satisfaction. Promoted cellular and paging sales through cold calling. Received several awards and letters of

commendation for superior performance.

EDUCATION

University of Texas at Tyler Bachelors Degree in Criminal Justice 2005

REFERENCES

Judge Dennis Dale Blaylock 903-***-****.

Judge David Holstein 903-***-****

BG Pierce, Excite Realty 214-***-****

David Kennedy J.D 903-***-****

Pete Phillips, Ph.D. 903-***-****

ADDITIONAL INFORMATION

Detail-oriented Criminal Justice graduate and IT Specialist with the ability to work independently or as part

of a team. Consistently focus on each customer's well-being and deliver excellent service. Accustomed to

working in a fast-paced environment and juggling multiple assignments while producing accurate work.

Contact this candidate