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Customer Service Sales

Location:
College Station, TX, 77845
Posted:
August 25, 2011

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Resume:

**** ***** ******* * *** *** 979-***-****

College Station, TX 77845 abgutz@r.postjobfree.com

SUMMARY

Real Estate Agent, Independent Business Owner and Personal Trainer with extensive background in sales administration, real estate

industry, personal training and customer relations. Special expertise in managing complex business functions, improving process

efficiency, developing new business opportunities, evaluating and solving risk factors associated with business operations, and improving

client satisfaction. Proven track record of successful business development, improving client to company relationships, building

customer relations, and increasing sales. Highly self-motivated with excellent communication and networking skills known for

analytical and problem-solving skills to improve processes and increase profitability and overall client goals.

PROFESSIONAL EXPERIENCE

ERA ALL STAR PROPERTIES 2011-PRESENT

Real Estate Agent

Market homes in the local community by utilizing a proven successful marketing plan. Provide virtual tours on web site of homes listed

providing them with additional exposure. Create sales brochures for each listing to profitably market the home. Promote sales of

properties through advertisements, open houses, and participation in multiple listing services. Negotiate the best possible contract for

clients. Work with home inspectors and appraisers to determine any and all actions that need to be taken prior to closing. Ensure that all

terms of the contract are met prior to closing.

AGGIELAND FITNESS DOME 2011-PRESENT

LiveSTRONG Cycling/Step Instructor

Instruct weekly cycling and step classes to gym clients. Assist clients in reaching personal fitness goals. Ensure proper equipment

placement during classes. Educate clients on cycling, cardiovascular fitness and other health issues.

• . Highest class participation for the month of June 2011

KELLER WILLIAMS 2009 - 2011

Real Estate Agent

Successfully guided homebuyers, sellers, and investors through the sale and purchase of residential and commercial properties. Assisted

clients with leasing process, property management and listing of rental properties. Generated lists of properties that were compatible

with buyers' needs and financial resources. Coordinated appointments to show homes to prospective buyers. Established positive flow of

communication with other agents, buyers and sellers, mortgage officers, title personnel and attorneys involved in the home buying and

selling process. Presented purchase offers to sellers for consideration. Negotiated contracts on behalf of clients. Coordinated property

closings, overseeing signing of documents and disbursement of funds.

• Increased sales by 25% in one month

• Maximized client to close time period to less than 45 days

• Recognized by Keller Williams for completion of BOLD program

YOUNG HEARTS BOUTIQUE 2004 - 2009

Owner/Sales Manager

Directed a team of sales, operations and administrative staff on a day to day basis. Developed business plan, advertising and marketing

programs, and analyzed overhead and expenses to maximize profit potential. Created seasonal themes, discounts, special promotions, and

monthly direct mail campaigns. Obtained extensive expertise in sales, marketing, and customer management. Business and operational

development to effectively recruit, hire, and train employees. Developed and implemented various effective telemarketing and direct

mail campaigns to increase customer base. Managed payroll, scheduling, reports, email, inventory, and maintained clientele book and

records. Provided training in job functions, procedures, company policies, and customer service to employees. Maintained product

inventory and analyzed reports to increase profitability. Created and maintained company website with Ecommerce. Reconciled monthly

Accounts Receivable and Payable.

• Generated 75% increase in sales from effective marketing

• Recognized by local media as successful independent business

• Expanded market to online customer base

1

4030 State Highway 6 Ste 101 979-***-****

College Station, TX 77845 abgutz@r.postjobfree.com

AUTUMN SCOTT PERSONAL FITNESS TRAINER 2001 - 2004

Owner/Trainer

Specialized in physical training to accomplish individual client fitness and health goals. Developed successful training programs from

youth to special needs of all age groups to maximize client’s fitness and nutrition goals. Hosted workshops and events for valued clients.

Created various marketing, and advertising tools such as ads, coupons and brochures to increase client base. Developed and maintained

personal website for advertising and increasing clients. Conducted fitness consultations and assessments for clients to developed unique

and individualized programs. Ensured safety, satisfaction, and enhancement of personal fitness goals to each client. Assisted,

monitored, and instructed clients to maximize personal training experience. Provided exceptional customer service to clients, members,

and guests. Scheduled appointments updated and completed records to standard operating procedures. Assisted with additional at

various club locations as needed.

• Maintained consistent client base for over 3 years

• Increased business due to client recommendations by 50% per month

• Expanded business into other markets throughout the city

CURVES FOR WOMEN 1998 - 2001

Owner/Sales Manager

Negotiated the purchase of a Curves for Women franchise. Provided concise workout sessions that focused on specific problems;

injuries, obesity, etc. Coached employees to ensure service quality generated customer loyalty and repeat business. Generated marketing

tools such as flyers, ads, and promotional incentives to increase membership. Business and operational development to effectively

recruit, hire, and train employees. Managed payroll, scheduling, reports, email, inventory, and maintained clientele book and records.

Provided training in job functions, procedures, company policies, and customer service to employees. Maintained product inventory and

analyzed reports to increase profitability. Reconciled monthly Accounts Receivable and Payable.

• Actively pursued positive public relations by donating 10% of profit to local schools and churches

• Consistently increased each month’s membership by approximately 20%

• Maximized resale profit by selling business at a increased sales margin

EDUCATION

Bachelor of Science - General Studies, University of Mary Hardin-Baylor, Belton, TX

Active Licensed Real Estate Salesperson – Texas Real Estate Commission (TREC) - Champions School of Real Estate

TECHNICAL TRAINING

QuickBooks Point of Sale, Windows, Excel, PhotoShop, Quicken

CERTIFCATIONS

• Certified Aerobic Instructor - Aerobics and Fitness Association of America (AFFA)

• Certified Personal Training - Baylor Sports of Medicine

• Certified Cycle Instructor - Cycle Reebok

• Personal Development and Professional Sales Training Courses – Gold’s Gym

• CPR & First Aid certified – American Heart Association

• Water aerobics certified - Scott & White Health

• Certified Indoor Cycling Education (I.C.E) Instructor – Aggieland Fitness Dome

• Certified Personal Trainer - Total Training Systems

• Ongoing mandatory education courses – Texas Real Estate Commission (TREC)

PROFESSIOINAL MEMBERSHIPS

• Bryan/College Station Regional Association of Realtors

• Texas Association of Realtors

VOLUNTEER

2

4030 State Highway 6 Ste 101 979-***-****

College Station, TX 77845 abgutz@r.postjobfree.com

• Scott and White Hospital Physical Therapy Unit

• Texas Special Olympics

• ALS of Houston, Texas

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