Project Manager Customer Service

RESHMA KARANI

**** ******** ****, *****, ** *****

513-***-**** ************@*****.***

OBJECTIVE

An accomplished professional with passion for technology, customer service,

administration, and education seeks a challenging position.

TECHNICAL SKILLS

. PeopleSoft HR, Siebel CRM, MS Project, Excel, Word, PowerPoint, Access,

SDLC (Agile, Waterfall, Spiral)

EXPERIENCE

DATA RECOGNITON CORPORATION (DRC), Cincinnati, OH 2009 - current

Team Leader

. Leading a team of 10 to 12 readers in managing diverse state projects for

high school. Computer based training, and quality assurance for the state

examination grading and calibration following the rubrics set by the

education committee of that particular state.

H&R BLOCK, Philadelphia, PA and Cincinnati, OH 2008 - 2010

Lead Client Service Manager (2009 - 2010)

. Leading the charge of 22 local offices to include telephone interviews,

hiring, training, client service, human resources and sales & marketing

(i.e. advertising, lead generation, newsletters, mystery calling, social

media), new business development, making these offices the top performer

in the entire district.

. Executing the key scorecard metrics related to human resources, customer

service, and new revenues, working in close collaboration with District

Managers, Regional Directors, and Office Leaders.

Tax & Financial Consultant (2008 - 2009)

. Provided comprehensive tax consulting and advocacy to the clients by

establishing a solid rapport with them based on financial ingenuity and

superior customer listening skills. Simplified and offered an optimal

tax strategy that saved clients at least $1,000 leveraging various tax

deductions.

JAIN CENTER OF CINCINNATI AND DAYTON, Cincinnati, OH 2006 - 2008

Project Manager

Spearheaded Jain Center's academic curriculum, student recruitment &

admissions, financial aid, customer service, human resources, financial

budgeting & planning, and key sales & marketing activities (e.g.

fundraising, website, newsletter, PR, membership directory), achieving 100%

of the strategic goals.

INDACLE SOFTWARE SOLUTIONS, Cincinnati, OH 1997 - 1999

Project Manager

. Managed all stages of company's software/IT development projects from

requirements definition, analysis, design, development, and QA/testing,

executing 99% on-time, on-budget, and on-spec system delivery to the

financial services, retail, and telecommunication clients.

UNIVERSITY of BOMBAY, Mumbai, India 1994 - 1997

Academic Director

. Established top-notch curriculum and taught under-graduate level courses

in the areas of Accounting, Finance, and Management, leveraging latest

computer software and multimedia instruction technology to communicate

and reinforce the key business concepts and their practical applications.

. Crafted academic policies including student admissions, services,

financial aid, and growth strategy with key focus on student recruitment,

development, retention, transfer credits, and financial aid.

BANK of BARODA, Bombay, India June 1993 - June 1994

Bank Teller (Part-Time)

. Managed various aspects of customer's banking needs such as counting

money, accepting deposits, paying out withdrawals, performing transfers,

opening accounts, recording all transactions in the computer system,

balancing daily banking records, and keeping an orderly set of files.

EDUCATION

UNIVERSITY OF BOMBAY, Bombay, India 1994

Master of Science in Commerce, Concentrations in Accounting & Business

Management

UNIVERSITY OF BOMBAY, Bombay, India 1992

Bachelor of Commerce

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