Administrative Assistant Customer Service

PENELOPE CORRALES

Corona, CA

Mobile Phone: 562-***-****

E-mail: ****************@*****.***

CAREER PROFILE

A highly organized, and skilled candidate with 15 years of experience and

extensive knowledge of handling daily administrative tasks; seeking a

position as an Administrative Assistant to utilize my skills and abilities

and fulfill the needs of the organization and its clients.

SUMMARY OF QUALIFICATIONS

. Ability to communicate professionally and effectively

. In-depth knowledge of executive scheduling and event planning

. Enthusiastic approach, ability to take initiative, and excellent

telephone etiquette

. Extensive knowledge of customer service, accounting, human relations

and management

. Ability to write business correspondence in a clear and concise manner

. Excellent organizational and multi-tasking skills

. Great attention to detail and time management skills

. Extensive working knowledge of Microsoft Word, Excel, PowerPoint, MS

Access and the internet

EMPLOYMENT

05/2010-Present

Publicist & Personal Assistant

T.S. Welti, Author THE FIFTH SPECTER (YA novel) - Corona, CA

. Personal assistant to author of middle-grade and YA novels.

. Handled phone calls and correspondence for all press/media inquiries.

. Organized interviews and conferences related to book publicity.

. Handled all correspondence with literary critics

. Conducted research of book bloggers for creative purposes.

. Handled other administrative tasks as assigned, including shipping

books, copying, and scanning illustrations of novel.

12/2009-05/2011

Volunteer Teachers Assistant

Promenade Elementary School - Corona, CA

. Assisted teachers in kindergarten and first grade classroom

activities.

. Helped students with reading, writing, and arts and crafts

assignments.

. Assisted teachers with displays of students' work.

. Responsible for assisting teachers with photocopying and various other

duties as assigned.

04/2008-12/2009

Administrative Assistant & Receiving Department Clerk

International Paper-Downey, CA

. Administrative Assistant position assisting five senior level

executives in operations and transportation departments of a Fortune

500 paper production and distribution Company.

. Responsible for the preparation and processing of the payroll for 100

union and non-union employees, including supervisors using company

databases on a bi-weekly basis.

. Monitored employee attendance and vacation for management for payroll

preparation purposes.

. Oversaw administrative budget, prepared reports and allocated credit

card expenses incurred by the logistics department, and coordinated

expense reimbursements for the management team. Maintained all

warehouse and operations employee files including payroll and

disciplinary files with a high level of confidentiality an in

compliance with labor laws while working closely with H.R. department.

. Assisted the Receiving Dept. window by coordinating freight deliveries

from trucking companies to be received onto the warehouse floor and

the company's inventory system.

. Prepared written and electronic correspondence for department

executive managers.

. Coordinated and planned monthly safety meetings for the company's

safety committee; including breakdown and set-up of the conference

room, correspondence with all departments, purchasing refreshments,

and producing safety reports in compliance with OSHA requirements on a

monthly basis.

. Boosted staff morale by coordinating company parties and luncheons to

raise money for the company and community organizations.

. Implemented a spreadsheet system for making appointments for the

receiving department that streamlined procedures for freight

appointments and for receiving products more accurately and timely

into the warehouse.

. Administrative duties such as filing, scanning, data-entry, reports,

record-keeping, distributed mail, purchasing office equipment and

supplies, organizing repairs of office and warehouse equipment.

11/2002-01/2008

Office Administrator

Parthenon Rehab Services-San Diego, CA

. Assistant to the owner of a provider of in-home Occupational and

Physical therapists for children three years and younger.

. Assisted with typing daily progress and evaluation reports for

physical and occupational therapists.

. Completed monthly medical billing and documentation for funding of

physical and occupational therapy programs.

. Managed appointment schedules for therapists and acted as liaison

between therapists and clients including Spanish speaking

interpretation for both parties when necessary.

. Assisted with payroll duties for employees of the office.

. General administrative duties including maintaining filing system and

assisting management personnel with correspondence and various office

duties.

2007-2008

Childcare Assistant

YMCA San Diego, CA

. Volunteer for Armed Services YMCA as a childcare assistant in a

preschool setting 4 hours weekly for programs provided for spouses and

children of deployed service members of the US military.

EDUCATION

. 1998 to 2000 Cypress College - Cypress, California

ADDITIONAL SKILLS

. Type 55 wpm, 10-key by touch

. Speak Spanish and Portuguese

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