Manager Customer Service
Resume:
Douglas Richardson
Denver, CO *0212
*******.*.**********@*******.***
Objective:
Managing complex inventories and suppliers in a challenging marketplace.
Increasing quality while decreasing delivery times and costs, freeing up
cash for my employer.
Experience:
Supply Chain Manager * Spectrum Controls * Nov. 2009 to April 2011 (Seattle
area)
- Managing $7 million annual spend using ABC inventory planning
methodology. Upon hire, quick 'C' part (80% of total SKUs) inventory
stocking program implementation key to being able to hit revenue
expectations in a predicted purchase part 'allocation' environment (up
market, expanding lead-times/pricings). Prediction of allocation was met
with reality, revenue streams have not been impacted to date.
- Took reigns of already existing bonded inventory program, managed diverse
range of suppliers to expectations, validated and expanded existing
bonding program to suit ABC inventory planning methodology.
- Data 'scrubbed' (cleaned) Syspro business operating system planning
parameters, teamed with IT/IS to mass update system with legitimate lead-
times, pricings, and needed ABC inventory planning parameters.
- Linked Syspro data 'market feeds' with OnTime and Altium BOM engineering
change management system to alert engineering team to parts that are End
Of Life (EOL), Allocation, Life Time Buy (LTB), or generally At Risk due
to ongoing market volatility.
- Managed and troubleshot Engineering projects from a supply chain
perspective to alert teammates of possible issues with lead-times, 'at
risk suppliers', competitive disadvantages in price point, sole sourced
suppliers for 'A' and 'B' inventory spend purchased parts.
Senior Buyer * Crane Aerospace and Electronics (Eldec) * Dec. 2005 to May
2009 (Seattle area)
Hired as Buyer II in 2005, June 2008 promoted to Senior Buyer
- 95% of 'A' and 'B' inventory value annual spend (~$2.5 million) on long-
term blanket p.o. contracts. Jump-off-point at time of hire only ~30%
of annual spend resided on blankets.
- Negotiated reduced lead-times (goal of 20 days or less) to support kanban
'pull' vs. MRP/ERP 'push' inventory replenishment method efforts.
- Tracked supplier on-time-delivery and AEGIS quality metrics, prescribed
and managed to completion root cause - corrective actions.
- Project managed short-term and long-term 2nd source specification efforts
for sole-sourced, 'A' and 'B' inventory value commodities. Successfully
created competitive bids on items that previously lacked a competitive
bid scenario.
- Participated, led and facilitated Crane transactional process improvement
six sigma black belt Kaizens.
- DFAR, ITAR, and BIS certificate of working knowledge completions.
Commodity Manager *Advanced Digital Information Corporation (now: Quantum
Corp)* (ADIC),February 2004 to December 2005 (Seattle area)
- Commanded 'Mass Bid' Request for Quote (RFQ) second-source effort of
financially troubled sole-sourced supply base of fabricated metal parts.
Realized annual spend savings PPV estimated at $1.6 million from previous
annual spend of $4.2 million.
- Reduced inventory on-hand value of $1.3 million to $850k in 1st year,
during a world-wide market caustic price increase in metals markets.
- Reduced line-down part shortages from average of 40 to average of 1 per
week, using root cause/corrective action methods paired with Oracle
planning strategies.
- Project managed RoHS (Restriction of Hazardous Substances) engineering
change cost estimates and timeframes for adherence to new regulations in
sheet metal commodity.
Senior Planner Buyer * Fluke Corporation * March 2001 to August 2003
(Seattle area)
Fully owned by Danaher Corporation (DHR).
- Analyzed, planned and procured component inventory in networks division
for printed circuit board (PCB) production. Starting March '01 value:
$3.2 million, July '03 value: ~$900k.
* President's Award for surpassing '01 inventory reduction policy
deployment stretch goal
- 7 new product line inventories added to original 6 product lines,
performed 3 complete product line retirements.
- Teamed with senior buyers to lower component purchase price, lead times,
package sizes, and minimum order quantities, as well as extending payment
terms from Net 30 to Net 60.
- Trained to proficiency in multiple bin kanban and minstock inventory
systems. Helped develop training, standard work process documentation,
and auditing. Used audit data as a guide to improve quality and delivery
times while reducing costs.
- Led/participated in kaizen events, process improvements realized in such
areas as departmental productivity, VMI, RMA's, all phases of finished
goods and components.
- Key team member in new product rollout. Researched, planned and procured
all new sku's.
Logistics Coordinator * Oil-Dri Corporation (ODC) * March 1999 to Jan 2001
(Chicago)
- Managed and negotiated all aspects of multi-million dollar JIT inventory
for over 16 third-party warehouses worldwide.
- Analyzed, reported, and controlled costs as was related to warehoused
inventory on a weekly-monthly-yearly basis to insure all pertinent
individuals. Troubleshot forecasts.
* President's Award for maximizing rail shipments and reducing truck
shipments to warehouses in fiscal year 2000 (cost savings initiative in
excess of $200K)
Buyer Planner * Atlas Material Testing Solutions * July 1998 to March 1999
(Chicago)
- Responsible for procurement, scheduling, expediting, de-expediting and
daily review of assigned components to satisfy JIT inventory strategy.
-
Customer Service Representative * Oil-Dri Corporation * July 1997 to July
1998 (Chicago)
- Provided intelligent and resourceful answers in order processing for
customers and sales.
- Created and helped maintain extensive customer database.
Planner Expediter * Sunstone, Inc. * Aug 1996 to June 1997 (Chicago)
Hired as Order Control Rep. in Aug. 1996, promoted Jan. 1997 to Planner
Expediter
- Planned and prioritized work for all departments on a daily basis.
Manager * The Regent Food Market * Sept. 1988 to Aug 1996 (hometown:
Madison, WI)
Trained and managed diverse work staff of 12-15 in all areas of the
grocery business to ensure quality, prompt and professional service to
customers at all times.
Skills and Certifications:
- Oracle, Syspro, TeamOne, Agile, Monarch, Discoverer, AS400, MFG/PRO,
Excel, PowerPoint, Access, MS Project, AEGIS, ISO working knowledges.
- Recent seminar certifications in Project Management, Organizational
Skills, Negotiations, Contract Management. Currently enrolled in Black
Belt Six Sigma certification program.
Education:
- BA in History, University of Wisconsin-Madison (1996).
- Currently enrolled in online certification program Black Belt Six Sigma,
University of Michigan School of Engineering
- Enrolled at Bellevue College towards obtaining Database Administration
certificate
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