Customer Service Administrative Assistant
Resume:
Angela M Heard Las Vegas, Nevada ***** H: 702-***-****
Professional Overview
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High-performing Administrative Assistant with 6+ years of extensive experience working with a diverse client base and delivering results.
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Committed, determined and motivated employee looking to provide strong work ethic, professional demeanor, exceptional customer-relation, decision- making skills, great initiative and Administration knowledge to a growing company that needs top level support.
Summary of Skills
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Extensive experience with travel
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Critical thinker booking and heavy scheduling
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Work Experience
Administrative operations
July 2009 to January 2011
241 Music Entertainment Group, LLC Las Vegas, NV December 2005
to June 2009
Excellent communication skills Report transcription and
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Self-starter with professional proofreading
manner
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5+ years experience in a fast-
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Highly organized with superior paced, deadline-driven
attention to detail environment
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Team building
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Skilled in QuickBooks accounting
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Filing and data archiving software
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Planning/Coordinating
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Microsoft Office, Excel, MS
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Executive Administrative Assistant
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Coordinate travel arrangements and reservations for Executive Management as needed
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Conduct weekly meetings with the CEO to discuss upcoming engagements and other request
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Calendar management for both internal and external Executives and assistants
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Answer phones and direct all incoming calls to the appropriate party promptly
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Communicate and handle incoming and outgoing electronic communications on behalf of the CEO
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Trouble-shoot problems
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Compose letters to shareholders and clients as requested
Perini Building Company Las Vegas, NV Receptionist/Office Administrator
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Clients greeting and hospitality
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Office organization & administration
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Organize & execute staff luncheons including overseeing conference room set-up for meetings and presentations
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Assist Executive Director and Office Manager with various projects
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Voicemail management for the entire company
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Organize and create files for different projects
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Attend Administrative/Executive Meetings Print out weekly meeting
schedules and distribute to staff room on a daily basis
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Compose letters to subcontractors as requested
April 2005 to December 2005
Career Strategies Woodland Hills, CA June 2004
to February 2005
Receptionist/Administrative Assistant
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Operate 12 line telephone system
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Helped assist with projects
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Created files
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Research assignments
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General office duties include faxing, filing, photocopying, and data entry
The Ebell of Los Angeles Los Angeles, CA January 2001
to June 2004
Special Events & Catering Department Administrator
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Clients greeting and hospitality
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Scheduling & calendaring for team of three
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Office organization & administration
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Collect incoming payments
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Ensure all departments of company have needed information for their job concerning each event
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Send e-mail blast to potential clients
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Creating files for events
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Input vendors and all events into spreadsheets
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Prepared information packets for potential clients
Topz Restaurant Group, LLC Encino, CA April 2000
to January 2001
Receptionist/Assistant Bookkeeper
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Voicemail management for all employees
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Client greeting and hospitality
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Handle inquires and trouble-shoot complaints
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Monthly mailing of 540 Stockholder letters
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Office organization & administration
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Prepare investment packages for clients
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Perform same responsibilities listed below for 3 locations when company downsized
Topz Restaurant Group Encino, CA Assistant Bookkeeper
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Post daily sales reconciliation for 6 restaurant locations
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Responsibility of Accounts Payable through check run
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Obtained supporting documentation for all invoices
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Audit weekly sales package for 6 locations
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Verify cash and credit card deposits
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Post and balance inter-company transactions
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Maintain efficient filing and retrieval system
Education
Valley College
Van Nuys, California
Keywords
Accomplishments
Encino, Birmingham High School California Etiwanda High School Fontana, California Client Relations, Front Desk Operations, Executive Assistance, Calendaring, Scheduling, Internet Research, Administration, Telephone Skills, Multi-Task Management, Voicemail Management, Coordination, Reception, Creative Problem Solving, Email, Filing, Microsoft Office, MS Outlook, Excel, data entry, documentation, Travel Arrangements, Inventory, Office Supplies.
Customer Service:
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An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
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Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. Operations
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Collaborated with the Engineering Department to ensure smooth work flow and efficient organization operations.
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Accountable for all operations of busy office, including the mailroom, upper management, and the Accounting department. Calendaring:
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Planned all meetings and travel for CEO. Travel Planning:
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Booked heavy domestic and international travel for department of 20.
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