Customer Service Technical Support

Marcus M. Nelson

Cell: 720-***-****

*************@*******.***

Career Objective: Enthusiastic individual with diverse

knowledge and abilities. Looking to gain experience and

build career opportunities.

Education

2009-present day - Community College of Denver Student

1999-2003- Overland High School Graduate

Work Experience

. New Breed Forklift Operator June 2010- Present day

Assisted in general warehouse operations

Gained Forklift Certification and attended safety

regulatory training

Assisted in Shipping and receiving, materials handling and

inventory

Packaged materials and loaded/unloaded trucks for daily

shipments

. Lender-Live Data Processor/ Scanner June 2009- Feb

2010

Responsible for scanning documents into computer

Sorted incoming and outgoing packages and deliveries and

mail

Performed prep work of customer documents prior to scanning

Completed all job tracking paperwork and processing work

data into appropriate systems in timely and accurate

manner.

. Ultimate Staffing Warehouse Clerk Jan 08 - Jun 09

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Managed and operated Forklift and pallet jack

Assisted in material handling, packaging, and

shipping/receiving

Responsible for daily inventory reports

. Apple/ Volt Technical Support Specialist August 2006

- January 2008

Performed technical support service to customers on Apple I-

Phone

Handled issues on customer devices and applications

Provided customers with follow up calls and e-mails

. Sprint Telecommunications Customer service Specialist

Nov 2004 - July 2006

Assisted Retailers with order support entries and phone activations

Correctly followed procedures and standards for entering data on client

accounts

Met and exceeded daily QA goals following daily call handling procedures

Assisted retail representatives with technical support and wireless

resets

Provided cold and warm transfers for client assistance

. American Furniture Warehouse Shipping and receiving

clerk Sept 2003 - January 2004

Package finished product for shipping

Stage finished product for loaded finished products onto

trucks, responsible for quality control

Operated within standard operating procedures, operated

forklift

Performed daily operations such as complete daily logs,

performed preventive maintenance on forklift, keep work

area clean following standard protocol

References: Available upon request

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