Customer Service Staff
Resume:
Jasmine N. Nelson
Irvine, CA
*******.*.******@*****.***
To Whom it May Concern:
I am applying for the position of Admissions Coordinator. I believe I am the ideal candidate for the above-mentioned position. I possess the necessary skills and experience to execute this job properly.
As the founding Concordia University Irvine Diversity Awareness Coordinator, I was in constant contact with students from various backgrounds and places of origin. I interacted with people from many different walks of life on a daily basis. The transition to an Admissions Coordinator will be natural, and an opportunity I gladly seek.
I have four years of experience in assisting students, faculty, and staff. As an English major I am an ideal candidate; I have been educated in such a way that having exceptional verbal and written communication skills, is a natural attribute. My experience as a Concordia Admissions Ambassador is proof of my positive, customer service attitude and the ability to remain calm under pressure. I have worked in multiple capacities in the university atmosphere. I have been told by professors, students, and staff that they appreciate my kind and helpful disposition. I am excellent at sharing information with people in a pleasant and accessible manner. I believe the position of Admissions Coordinator will fit my talents and skills seamlessly. This position will grant me the opportunity to use my natural skills and satisfy my passion for helping students succeed.
Thank you,
Jasmine N. Nelson
36 Elksford Ave.
Irvine, CA
*******.*.******@*****.***
Jasmine N. Nelson
36 Elksford Avenue 949-***-****
Irvine, CA 92604 *******.*.******@*****.***
Objective: Provide West Coast University with exceptional service and support through assisting students as an Admissions Coordinator.
EDUCATION
August 2007-December 2011 Concordia University, Irvine
English, Bachelors of Arts
PERSONAL QUALIFICATIONS/SKILLS
Exceptional organizational skills MS Word/ Windows XP
Superb customer service skills MAC OS FileMaker Pro
Excellent attention to detail ShoreTel Phone System
EXPERIENCE
May 2011- Admissions Ambassador Irvine, CA
Present
1. Excellent interpersonal, communication and customer service skills
2. Answer incoming calls using ShoreTel phone system
3. Receive and log guest data
4. Answer visitors' inquiries about company services
5. Setting appointments, filing, records keeping
6. Attended phone calls, concluded the nature of calls and assist callers to the proper department
7. Successfully organized appointments between employees and clients
1. Relayed important information to Supervisor
2. Solve problems and answer inquiries
3. Provide important information to students and staff and faculty
August 2010- Diversity Awareness Coordinator Irvine, CA
May 2011
1. Establish rapport with and satisfy the needs of students described in the Diversity Statement of the WASC Policy
2. Create events in order to expand campus growth through cultural interaction and education
3. Develop and provide periodical information about diversity related subjects through visual aids and advertisements
4. Collaborate with faculty, students, and staff to provide student body with cultural learning opportunities
5. Keep constant communication with faculty and staff to ensure success of events and diversity ventures
March 2008- Concordia University Mailroom Lead Clerk Irvine, CA
May 2011
1. Sorts incoming mail for distribution and dispatches outgoing mail
2. Separate mail according to destination and type, such as returned letters, adjustments, bills, orders, and payments
3. Distribute and collect mail
4. Customer service: assist customer with various questions and needs
5. Takes on supervisorial responsibilities when necessary
September 2010- Bon Appétit Barista Irvine, CA
May 2011
1. Deliver fast and prompt service.
2. Receive payment for food items purchased and accurately handle cash.
3. Greet clients with a smile while taking orders and adapt rapidly to rush periods
4. Maintain a comfortable seating area by clearing and cleaning tables
5. Brew coffee and tea, and prepare blended coffees
1. Welcome challenges and also have enjoyable manner with coffee shop customers
August 2009- Student Body Vice President Irvine, CA
May 2010
1. Elected by student body
2. Supervised 15 student representatives through mentorship, professional and emotional outreach
3. Actively engaged in student retention efforts as a member of the “Strategic Planning Committee”
4. Promoted innovation by creating fifteen new student government positions
5. Created Student Senate Crest
August 2007 Office Assistant Center for Student Leadership and Development May 2008- Irvine, CA
1. Ensured exchange of pertinent information between students and staff
2. Completed paperwork
3. Created documents at Director’s request
March 2007- Yoga Den Health Spa Corona, CA
August 2007
1. Guaranteed information was given to clients when requested; received and gave messages to instructors and the owner of the establishment
2. Developed and maintained a rapport and communication with clients and staff to promote efficiency and the satisfaction of clients
References Available Upon Request
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