Manager Management

Objective: Communications/IT professional providing world-class, global

telecommunications.

Highly qualified professional with experience as Wing COMSEC Manager and

Help desk operations. Managed and administered the base COMSEC account and

AF Electronic Key Management System for MacDill AFB. Supported a variety

of COMSEC operations and equipment. Managed 32 member help desk team

ensuring top notch support for MacDill AFB and its 4500+ customers.

Self-initiated problem solver; critical thinker; strong communications

skills, ensuring quality and timely delivery of electronic key and physical

COMSEC aides.

Hands-on management style; implemented and conducted ongoing training for

staff, as well as, customers. Builds productive programs to increase

productivity in adverse conditions.

High performance standards; achieved outstanding results with vast

knowledge in accounting and operating COMSEC accounts.

Dedicated, committed professional with a focus in upgrading skills to match

company needs and a keen focus in meeting objectives.

Security Clearance: TS 9 Feb 2011

Technical Expertise

Local Management Device (LMD), Key Pocessor (KP), Simple Key Loader (SKL),

Data Transfer Device (DTD), KOI-18, KYK-13, Data Management Device (DMD),

Common User Application Software (CUAS),

Secure Telephone Equipment (STE), OMNI Secure Terminal, Iridium Satellite

Secure Sleeve, GSM Secure Cell Phone. Microsoft Exchange, DAME Ware remote

access tool, REMEDY, Defense Message System (DMS).

formal training

Leadership and Management Training Course

DoD Information Assurance Course

USAF Communications Security (COMSEC) Manager Course

USAF Communications Computer Systems Control Craftsman Course

USAF Communications Computer Systems Control Course

USAF Communications Microsoft Exchange Course

USAF Communications Defense Message System Course

Experience

Twenty plus years proven success in various Air Force Communication and

Information technology fields; with maintenance, and quality control of

wide area and local area network systems experience. Strengths:

Telecommunications management, customer relations, interpersonal and

written communications, strategic vision, problem solver, and technical

equipment management.

Wing COMSEC Manager 6 Communications Squadron, MacDill

AFB, 2010-Present

Managed and administered base COMSEC account and Air Force Electronic Key

Management System for MacDill AFB. Implemented, interpreted, and

supplemented policy and directives.

Administered full range of Information Assurance (IA) disciplines to

include COMSEC and Telecommunications Monitoring and Assessment Programs.

Enforced IA compliance through inspection programs. Provided guidance,

assistance, training, and education to 120 unit COMSEC responsible

officers.

Maintained critical documentation on user accounts and ensured 100%

accountability of 5200+ keying material. Conducted semi-annual audits and

inventories on accounts and reported incidents according to directives.

Implemented, interpreted, and supplemented policy and directives.

Conducted semi-annual inspections on Responsible Officers/Secure Voice

Responsible Officers (CRO/SVRO) accounts and reported incidents according

to AF and DoD policy.

Juan C. Hernandez

Page Two

Alternate, Wing COMSEC Manager 6 Communications Squadron,

MacDill AFB, 2008 - 2009

Assisted and managed 12 COMSEC sub-accounts and 14 Secure Voice Responsible

Officer (SVRO) accounts, responsible for 4,500 + line items of COMSEC

material/aides.

Trained (how many) users on the proper handling, safeguarding, and record

keeping of all COMSEC material, as well as, equipment such as Simple Key

Loader (SKL), Data Management Device (DMD), Secure Telephone Equipment

(STE), and OMNI.

Administered Local Management Device (LMD), Key Processor (KP); ensured

database defragmentation, backup, and Archives were performed as mandated

by Air Force Instructions.

Manager, Automated Data Processing Equipment (ADPE) 6 Communications

Squadron, MacDill AFB, 2005 - 2008

Managed Information Technology Asset Management System for the 6th Air

Mobility Wing and 13 mission partners.

Maintained accountability for 15,000 information technology assets valued

at $14.5M.

Provided initial/refresher training to 200 equipment custodians, ensured

100% accountability of assets with no errors.

Ensured annual inventories were accomplished in accordance with directives.

Controlled accountability of thousands of incoming/outgoing IT assets,

providing a smooth transaction with minimal interruption to the mission.

Systems Manager, Network Control Center (NCC) 6 Communications

Squadron, MacDill AFB, 1999 - 2005

Led/supervised six NCC crew team positions responsible for operations and

maintenance of 60 servers.

Monitored health, performance, and security of base Metropolitan Area

Network (MAN) and its more than 4,500+ users. Analyzed management and

operations of $4.5M MAN. Meticulously administered updates to user file

permissions and accomplished backups of critical local Exchange servers.

Performed network management, control, and administration on DoD local,

metropolitan, and wide area networks, and Command, Control,

Communications, Computer (C4) and Intelligence systems, Defense Message

Systems (DMS), Automated Message Handling Systems, command and control, and

various functional area systems.

Managed DMS services; provided technical support and user training for 200+

DMS users. Installed client software on 235 systems; developed batch

scripts that streamlined installation process reducing process time.

Managed helpdesk operations, ensured all trouble calls were fielded in a

timely manner and were routed according to the severity of customer

problem. Troubleshot, opened, assigned, and closed help desk tickets.

Facilitated crew position assignments for 32 technicians; developed/updated

23 help desk procedures ensuring complete initial and mission qualification

training.

Key to work center's annual 18,000+ successful customer service

transactions and 99% base network uptime.

Performed critical Microsoft Exchange Server backups for over 3,000 e-mail

accounts; resulted in 100% data backup with zero loss

Partnered with Air Mobility Command HQ's e-mail migration team and

consolidated 4.7K accounts

Used Dame Ware Mini Remote Control Program to troubleshoot and solve

problems remotely. Maintained and monitored the performance and security

of 60 servers.

Ensured availability and security of base wide file and print services.

Juan C. Hernandez

5326 Watson Rd, Riverview, FL 33578

H: 813-***-****, C: 813-***-****

E-Mail: *********@********.**.***

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