Customer Service Manager
Resume:
LA’TREESA AYTON
**** ********** ****• Charlotte, NC 28216• **********@*****.*** • 704-***-****
QUALIFICATIONS SUMMARY
A position using proven Professional Customer Service skills, which will offer endless
opportunities for advancement and supports continuous learning and growth.
Demonstrate ability to gain customer trust and provide exceptional follow-up.
Knowledgeable of product and the ability to multi task.
Expertise in resolving customer service issues.
Secured in the understanding of product and sales.
Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel,
Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®).
PROFESSIONAL EXPERIENCE
SPRINT– Charlotte, North Carolina
2008 to 2010
Customer Care Specialist (2008 to 2010)
Serve as Customer Care Specialist for Business General Customers
Collaborate with Customer Care Manager to create strategic plans to enhance customer satisfaction.
Provide employees with tools to maintain and increase service levels to both internal and external
customers. Work closely Manager to increase sales and to make sure that consistent with customer
resolution.
Contributed to increasing Customer satisfaction by assisting in execution of aggressive sales plans.
• Knowledgeable of product in a highly fast paste atmosphere that allowed me to utilize talents
in customer service.
• Increased employee knowledge by assisting with development and constant learning of
product.
• Answered phones in a professional manner and developed strategies to help solve customer
issues.
Supercuts – Salem, Virginia
2008 to 2008
Hairstylist
Served as a professional hairstylist for Major Corporation educated and trained in every
aspect of beauty and style.
Interfaced with customers to identify needs, and facilitate shop as needed. Provided professional
and educational information for customers to care for themselves at home, completed monetary
transactions, and resolved issues as needed.
Played key role in opening and closing store daily.
•
Received numerous repetitive customers due to customer service and professionalism.
•
…Continued…
LA’TREESA AYTON
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Professional Experience Continued
Virginia Western Community College
2007 to 2008
Computer Lab Assistant
As Lab Assistant helped students with assignments and monitored them on computers.
Was introduced to windows 2007.
•
Worked diligently in keeping the computer lab safe so that students could work in a secure
•
environment.
Wachovia- Salem, Virginia
2005 to 2007
Teller/Executive Liaison
Interfaced with customers to identify with financial needs and to accommodate them in their
everyday lives. Provided professional and educational information that helped with customers
financial decisions and completed monetary transactions daily.
• Played a key role with assisting company to increase revenue by bringing in businesses and
their employees.
• Educated companies by allowing them to experience the benefits that our company had to
offer.
• Had dual control over vault, atm and deposits.
EDUCATION AND TRAINING
Certified Cosmetologist • BAR PALMA BEAUTY ACADEMY – Roanoke, Virginia
Attended Virginia Western Community College-Roanoke, Virginia
Attended Concord University-Athens, WestVirgina
Everest University Online
Nominated for the National Honor Society
References
References are available on request.
Contact this candidate