Customer Service Management

Shuanda Outlaw-Dorris

** *** ****** - *. *. Box *38

Crowder, MS 38622

662-***-**** Home 662-***-**** Cell

*********@*****.***

Employment

Administrative Clerk (Human Resources) December 2010 -

Present

Tallahatchie Correctional Facility

Tutwiler, Mississippi

. FMLA ( Total management of employees)

. Worker's Compensation (Total management)

. Employee Benefits Management - Insurance enrollment/enrollment log

. Insurance Premium Payment Status

. Summary Plan Descriptions

. Medical File Management (includes prep & filing-total management)

. Employee Health (Schedule TB Skin Tests, Hep B Vaccs)

. Monthly employee status change review

Administrative Clerk January 2009-

November 2010

Tallahatchie Correctional Facility

Tutwiler, Mississippi

. Provide clerical support for the Administrative Captain

. Prepare, and Type Reports RVR ( 5-1C, 837, 115, & 114's)

. Create spreadsheets, tables, chart, and memorandums

. Use creative skills daily to help support daily operations

. Implement organizational skills for immediate supervisor

. Strategic support for team members

. Assist HR Department with training methods for the Mentor Program

. Assist the Audit Team with monthly inspections

. Prepare Weekly Overtime Justification Reports for various departments

Vocational Instructor

August 2008 - January 2009

Tallahatchie Correctional Facility Tutwiler,

Mississippi

. Taught trading skills to Inmates

. Assisted with developing the strengths of the students and using their

abilities to build a new life

. Provided professional clerical support to Administrators

. Collected and distributed results of the inmate daily absentee reports

. Responsible for the data entry of the daily absentee reports, and

conversing with the Unit Management Team

Town Clerk

January 2008 - August 2008

Crowder Town Hall

Crowder, Mississippi

. Maintained docket entries

. Collected water bill and court fine payments

. Calculated, printed, and mailed water bills

. Printed daily, weekly, and monthly reports

. Prepared checks for bank drafts and daily bank deposits

. Provided clerical support for town meetings

. Account payable (reviewed invoices, prepared checks for payments)

Tax Professional Seasonal Job

H & R Block Clarksdale, Mississippi

. Prepared personal and business income tax returns

. Filed papers, completed and processed advanced loan and debit card

applications

. Provided quality customer service

. Interviewed clients to obtain additional information on taxable income

. Received office payments

Assistant Manager July 2006 - April 2007

Wendy's Restaurant Batesville, Mississippi

. Performed supervisory duties in accordance to policy and procedure

. Maintained the ability to supervise more than 20 crew members

. Maintained the ability to interview and hire employees

. Prepared legible and accurate paperwork on a daily basis

. Managed cash flow

. Prepared daily deposits

. Prepared crew schedules

. Performed daily inventory

. Completed and received truck orders

. Provided excellent customer service within an operational manager

setting

. Attended basic Management and Leadership workshops

Correctional Officer May 2004 - November 2005

Tallahatchie Correctional Facility Tutwiler,

Mississippi

. Performed routine duties in accordance with established policies,

regulations and procedures to maintain order

. Provided for the security, care, and direct supervision of

inmates/residents in housing units

. Performed daily pat downs and cell searches

. Prepared legible and accurate log entries and other reports

. Transported inmates to medical facilities

. CPR, weapon, segregation and central control qualified

Barksdale Reading Institute Tutor August 2003 - May 2004

Quitman County Elementary Lambert, Mississippi

. Tutored third grade students in reading skills working in conjunction

with school administration concerning the student's academic

performance

. Documented each student's progress and special needs

. Attended workshops and weekly training on advanced tutoring skills

Delta Reads Americorps Member August 2002 - July 2003

Quitman County Elementary Lambert, Mississippi

. Worked in conjunction with school administration and staff to help

elevate any possible problems concerning the students' academic

performance, disciplinary problems and attendance

. Maintained student case management; monitored confidentiality and

followed the students' progress through out the academic year

. Participated in the intake process in order to determine needs,

establish goals and to develop individual plans for students referred

to the program

. Attended workshops and training sessions

Business Office Clerk April 2002 - May 2003

Quitman County Hospital Marks, Mississippi

. Posted received payments to patients account

. Operated switchboard

. Organized and filed invoices for accounting department

. Collected payments

. Reconciled bank statements

. Typed and printed daily reports

. Distributed mail to various departments

Assistant Teacher August 1996 - May 2001

Clarksdale Public Schools Clarksdale, Mississippi

. Provided instructional, computer and clerical support to effectively

assist immediate teacher

Education

Associate of Arts Degree

In Elementary Education

Coahoma Community College

Bachelor of Science

In Business Administration (Specialize Human Resource Management)

Walden University

Tax Courses

Certified Tax Professional

H & R Block

Skills

. Strong communication, leadership and organizational capabilities

. Microsoft Office, Word, Excel, Access, Powerpoint, Publisher and Front

page

. Fax, printers, copiers, scanner, word processor and computers

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