Customer Service Manager

Weini Tekeste

**** ********** ** # * *********, North Carolina 28211 404-***-****

( *******@*********.***

Professio To join a company in a responsible and challenging Management position that

nal offers an opportunity for professional development and advancement.

Objective

Qualifica Offering a comprehensive background of experience in customer service,

tion office support, communications, sales inventory and policies and procedures.

Summary

Proficient in planning and completing projects to high standards in

time-critical situations.

Strengths include excellent leadership, organizational and problem solving

skills.

Able to easily establish and maintain effective business and customer

relationships.

Consistently received outstanding performance evaluations in all positions

held.

Basic computer skills.

Education Houston Community College, Houston, Texas

Certificate in Accounting.

Lincoln University, Jefferson City, Missouri

Computer Science studies, (completed 30 hours).

Professio HMS HOST charlotte NC

nal Duty Free Supervisor, (2009 - present)

Experienc Assisted customers in selecting and purchasing store merchandise.

e Supervised and coordinated activities of workers engaged in receiving cash

or credit card payments.

Dollar General, Atlanta, Georgia

Store Manager, (2006 - 2009)

Consistently excel in providing quality sales support to diverse clients

including numerous prestigious customers.

Assist the public in selecting and purchasing quality products with this

high-end retailer while generating $200,000 in sales each year.

Order merchandise to ensure availability of adequate inventory levels.

Contribute to training of new and inexperienced employees

COMPUSA, Atlanta, Georgia ( 1999 - 2006)

Front End Manager, (2004 - 2006)

Supervised and coordinated activities of workers engaged in receiving cash

or credit card payments for merchandise and keeping records of funds

received in CompUSA Superstore.

Ensured that exemplary levels of customer satisfaction were met

Human Resources Coordinator, (1999- 2002)

Processed job applications, payroll and benefits for employees.

Utilized computer expertise to perform data entry.

GEORGIA TERRACE, Atlanta, Georgia

Caf Manager, (1998 - 1999)

Utilized leadership abilities to oversee all food and beverage operations.

Supervised, trained and coordinated efforts of 5 employees to ensure optimum

customer satisfaction

Personal Salary negotiable. Available on proper notice.

Reference Excellent personal and professional references will be provided on request.

s

Weini Tekeste

4024 Providence rd # E Charlotte, North Carolina 28211 404-***-****

( *******@*********.***

Enclosed is a copy of my resume for your consideration. I am seeking

to obtain a Management position where I can assist your organization

in achieving its overall goals and objectives.

As my resume indicates, I have a comprehensive background of

experience in customer service, office support, communications, sales

inventory and implementing policies and procedures.

Throughout my career, my success has been driven by the following

principles:

1. The continuous pursuit of top-line results.

2. The successful achievement of all assigned goals and objectives.

3. An unwavering dedication to operating in the spirit of mutual

respect and teamwork.

My work ethic and professional experience will make me a valuable

asset to your organization.

I trust this letter of introduction and resume will provide adequate

information to evaluate my qualifications as a member of your

professional team. If you have any questions, please contact me at the

above listed address, email and/or phone numbers.

Thank you,

Weini Tekeste

Enclosure: resume

Contact this candidate