Manager Customer Service

Brandon M. Warner

**** ***** ******** ***, *********,

CO, 80111

Career Summary My career in operations management has provided me

with great opportunities to control bottom line

spending, increase productivity, decrease

loss/damage, and increase the level of customer

service within the distribution center's I've

managed. I am a valuable resource because of my

ability to utilize systems to maximize

efficiencies, as well as, communicate effectively

with IT resources to install enhancements in the

programs. My background in operations management,

as well as, my involvement with multiple

large-scale IT projects has given me the experience

and knowledge of high-level overall company

operations. I have always applied this knowledge

to improving interdepartmental processes and

communications to further expectations of the

distribution center's customers, both internal and

external. My objective is to continue further my

operations management career with a new company by

utilizing my BA degree in Business Administration,

my CPIM certification, and my previous experience

in distribution center management, logistics,

operational systems, inventory control, and

manufacturing processes by aiding my next employer

in achieving their organizational goals. I will

adapt quickly to the established policies,

procedures, and cultures, as well as, implement new

ideas to further drive the organization's

operational excellence.

6341 South 303-***-****

Florence Way Warner230@hotmail

Englewood, CO, .com

80111

Brandon M. Warner

Experience Mar 2011-Present HD Supply Denver, CO

Distribution Center Operations Manager

Manage team to perform all daily tasks and functions in

accordance with organizational protocol. (30 direct

reports)

Handle all hiring and coaching of all Distribution

Center staff, including Leads and Assistant Managers.

Establish, track, and meet departmental goals and

customer expectations.

Provide budget and cost discipline while maintaining a

high-level of service.

Forecast and planning requirements for distribution

center activities to finance team, as needed.

P&L responsibilities of approx. $3.7 million.

Continue updating and improving upon existing S&OP's

using new technology, methodology, and/or creative

problem solving techniques.

Uphold and exceed our customer's expectations in terms

of quality, speed, and accuracy.

Analyze data from ERP and WMS software, in order to make

executive and strategic decisions.

Networking with 48 other DC Operations Managers within

the company to share, generate, and implement continuous

improvement best practices.

Mar 2008-Present Pearl Izumi Louisville, CO

Distribution Center Operations Manager

Manage team to perform all daily tasks and functions in

accordance with organizational protocol. (37 direct

reports)

Coach and train all Distribution Center staff.

Establish, track, and meet departmental goals and

customer expectations.

Provide budget and cost discipline while maintaining a

high-level of service.

Forecast and planning requirements for distribution

center activities to finance team, as needed.

P&L responsibilities of approx. $2.5 million.

Continue updating and improving upon existing S&OP's

using new technology, methodology, and/or creative

problem solving techniques.

Uphold and exceed our customer's expectations in terms

of quality, speed, and accuracy.

Analyze data from ERP and WMS software, in order to make

executive and strategic decisions.

Successfully launched two systems improvements while at

Pearl Izumi. I became a systems expert on both ERP

systems in place while with the organization.

2001-2008 WorkflowOne Denver, CO

Distribution Center Assistant Manager

Manage team of employees and fleet of industrial

lift-trucks to perform daily tasks and functions in

order to meet the deadlines of our company and our

customers, reallocating resources if needed. (12 direct

reports).

Currently certified and proficient on many types of

industrial power trucks, including stand-up order

pickers, sit-down forklifts, and turret trucks.

Audit inventory levels and accuracy rate through cycle

count program, warehouse productivity, and safety

procedures and policies. Currently running at a 99.5%

accuracy level for over four years under my control.

Provided input and cost control with a P&L of approx.

$1.2 million.

Manage all aspects of operations, including picking,

packing, shipping, receiving, kitting fulfillment, and

customer service.

Coordinator of safety meetings. Audit safety checklists

and OSHA compliance.

Manage personnel at two third-party warehouses, in

Phoenix, AZ and Salt Lake City, UT, via phone, fax, and

email ensuring the tasks above are being performed at

our company's high standards.

Coordinated with Corporate Traffic divisions and local

freight vendors to established nationwide policies and

procedures. Denver became the test center for all new

freight tariff programs.

2000-2001 Smurfit-Stone Container Fargo, ND

Triplex Operator

Organized nightly production work orders to meet

customer's deadlines in order of priority.

Managed group of employees that were responsible for the

down stacking of finished goods for press printing and

forklift operators for staging of materials.

Ensured quality of product being produced and maintained

safety procedures.

1998-2000 Food Services of America Fargo, ND

Warehouse Laborer

Pull orders and staged for shipping according to the

customer's instructions and deadlines.

All warehouse operations were carried out through the

use of radio frequency technology and bar-coding. I

became very proficient with the front-end module of the

radio frequency technology warehouse management system.

Responsible for quality control of orders and loading

trailer according to delivery routes.

Education 2005-2009 University of Colorado Denver

Denver, CO

I have graduated from the University of Colorado -

Denver as a Management Major with my baccalaureate

degree in Business Administration. I graduated with a

3.3 accumulated GPA over the course of my four years of

undergraduate education while working fulltime.

2010-Present Penn State University University Park, PA

I am enrolled in the iMBA program at Penn State

University with an emphasis on operations management.

Expected graduation August 2012.

I have obtained the APICS CPIM certification. This

certification states that I am certified in Production

and Inventory Management to the standards of APICS, the

Association for Operations Management. Certified since

2010.

Technical I am extremely efficient with PCs. I possess advanced

skills skills in the entire MS Office Software Suite, including

Windows, Word, Excel, Access, Publisher, FrontPage,

Power Point, Vision, Outlook, and Project. Also, I have

experience with graphic design programs, inventory and

procurement software, Radio Frequency technologies, and

various warehouse management systems and other

operational ERPs, including Oracle, JD Edwards, and

AS400-based platforms.

Both WorkflowOne and Pearl Izumi have utilized my

knowledge of operations systems to successfully

implement a total of 4 large-scale platform changes with

me providing assistance to the technical team and

programmers.

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