Customer Service Sales
Resume:
Regina M Confalone
White Plains, NY 10604
*******@***.***
Accomplished operations leader with excellent analytical, organizational,
team building and planning skills. Diversity of experience in domestic and
international supply chain, logistics, distribution, fulfillment, customer
service and sales. Proven results improving efficiencies.
. Professional operations manager that pushes profitability
beyond expectation
. Proven skills building sales and operations teams
. Proven ability to deliver product quickly, efficiently to a variety of
national retailers through established relationships
. Creative problem solving
.
PROFFESSIONAL EXPERIENCE:
Allstar Marketing Group LLC
Hawthorne, NY
Director of Logistics and Distribution 2009 -
Present
. Responsible for managing relationships with the third-party logistics
providers (3PLs) and common carriers that serve retail customer base,
and for maintaining effective lines of communication
. Coordinated and managed the transition of retail business from failing
provider to global provider to accommodate explosive growth
. Maintain an on-site presence at all retail 3PLs to determine the 3PLs
are using Best Practices in serving ASM's customer base and, if not,
recommend corrective action as necessary
. Design and optimize warehouse facilities, workflows and storage areas
. Define and optimize productivity and efficiency parameters.
. Monitor and record 3PL metrics/KPIs. Track and report the performance
. Resolve customer charge-backs that result from the 3PL performance
issues
. Review the 3PL's physical inventory counts and/or cycle counts to
confirm that those counts are complete and accurate
. Monitor the picking, checking and packing of customer shipments, and
the tendering of those shipments to carriers to ensure that they are
being accurately prepared and shipped in a timely manner. If not,
recommend corrective action
. Monitor the 3PL's compliance with customer's routing guides. Address
issues as they are identified
. Coordinate special projects (pallet assemblies for warehouse clubs,
domestic display assembly) with the appropriate 3PLs to ensure that
they are accurately completed in a timely manner
. Review the 3PL's monthly billings to ensure that those billings
accurately reflect the work content and the costs are within the terms
of the respective 3PL's agreements
2006-2009
Director of Sales Operations
. Full operational and sales management responsibilities for retail,
catalog, and shopping channel business of direct response marketing
company with annual sales in excess of $150MM
. Direct responsibility for rollout and distribution of highly
successful national brands i.e. Snuggie, Topsy Turvy , Aqua Globes,
Debbie Meyer GreenBags, Bumpits, Bendaroos to all channels of retail
trade i.e. Wal-Mart, Target, Walgreens, Home Depot, Lowes, QVC, HSN,
Harriet Carter Catalog, Publishers Clearinghouse, Dr. Leonard's
. Identified gaps in current staffing, hired replacements with higher
skill sets to increase productivity
. Reduced customer chargeback's by 80% in one year by implementing new
KPM's at distribution center
. Negotiated contract with new owners of retail fulfillment center (3PL)
which resulted in cost reduction of 15%
. Reduced freight charges by taking traffic management responsibilities
in house. Negotiated new contracts with national freight carriers for
cost saving of 20%
. Due to explosive growth, reorganized and implemented KPM's for sales
department to increase productivity
. Manage all EDI and Global Data Synchronization for retail trading
partners. Coordinated transition and implementation of new EDI system
from fulfillment center to in-house platform
. Established new regional warehouse network for vendor managed
inventory program for Home Depot that resulted in an overall cost
reduction of 15%
. Analyze sales trends, make demand order recommendations to inventory
team
. Created new system for inventory allocation that supports the
increased velocity in shipments
. Manage plan o gram and promotional set dates for key retail accounts
in an effort to allocate inventory for timely arrival
. Manage and assign individual item numbers for all company brands.
Assign and maintain UPC numbers for all retail products
. Built long term relationships with external partners i.e. retail
buyers, warehouse ownership and management
. Collaborate with branding and sourcing departments to design retail
packaging and merchandising display options
. Coordinate and manage all company trade shows
R.L. Albert & Son, Inc., Greenwich, CT
1998-2006
Customer Service /IT Manager (2002-2006)
. Total control of all customer orders for privately held candy company
with annual sales in excess of $30 MM
. Supervised staff of three to ensure all customers orders are process
and within compliance
. Worked with controller to improve processes and streamline work flow
between customer service and accounting departments enable a reduction
in headcount
. Successfully managed the transfer of $6MM worth of inventory from one
warehouse to another. Streamlined new order transfer process to ensure
more efficient flow thru the supply chain
. Researched, resolved, and processed all customer returns to stock and
issued credit memos accordingly
. Audited all freight, warehouse and assessorial invoices for accuracy
and payment
. Negotiated freight rates and instituted corporate discount plans with
common carriers for a 30% reduction in freight costs
. Researched and filed all freight claims to recoup cost of damaged/lost
goods
. Total responsibility for all IT issues, which included all hardware
and software. Reduced IT expenses by approximately $75K after first
year of taking over responsibility
. Implemented upgrade to new version of ERP system (SBT Fox Pro).
Coordinated with programmers to ensure custom program requirements
were implemented for each respective department. Completed project
$8.5K under budget
. Manage electronic data interface (EDI) with trading partners and third
party VANS. Ensure compliance of UCC128 labels, Advance Ship Notices
(ASN), and Invoices (810)
. Managed and analyzed inventory levels based upon sales trends.
Recommended reorders to management as needed. Created out of stock
report adopted by sales department to communicate to sales network of
sales representatives
. Negotiate royalty rates and contracts for all licensed properties.
Created quarterly report for payment of respective royalties.
. Performed special projects as requested by management
. Managed trade show booth set up and assisted in sales
Philips Electronics North America
Graner Company, Port Chester, NY
1996-1998
Import/Export Customer Service Coordinator
. Controlled shipment of all orders, and managed special shipping
instructions
. Communicated with freight forwarders to ensure corrective action taken
when necessary
. Managed flow of inventory thru multiple warehouse facilities
. Audited and approved freight and customs invoices for payment
. Prepared and analyzed monthly performance metrics of freight
forwarders
. Managed ECCN, Schedule B, and product code data bases
. Classified all products with appropriate ECCN number
. Certified for classification of dangerous/hazardous goods
. Maintained current knowledge of U.S. Department of Commerce Export
Control Regulations
. Created and published Philips Internal Control Procedures manual in
conformity with U.S. Regulations
. Performed special projects as requested by management
Emery Global Logistics,
Port Chester, NY
1995-1996
Traffic Specialist
. Arranged freight booking with airline and ocean carriers for Philip
Electronics
. Prepared all export documentation
. Managed flow of warehouse inventory
. Audited and approved freight bills for payment
The English Electric Corporation
Port Chester, NY
1984-1987
Contracts Administrator (1986-1987)
Traffic Coordinator (1984-1986)
Hitachi Metals America
White Plains, NY
1981-1984
Assistant Traffic Coordinator
TECHNICAL SKILLS:
Microsoft Excel, Power Point, Word and Outlook, AS400 Mainframe, Gentran
EDI, FoxPro SBT, Mass500, QuickBooks, Manhattan PKMS WMS System
EDUCATION:
Westchester Community College, Valhalla, NY
AS Business Administration / Retail Management
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