Customer Service Executive

*** * *. * * R G I N I A AV E • A P T * * * • L A K E W O O D, C O

*** .*** . * ** * • A M B E R B R O B ERTS @ G M A I L . C O M

AMBER ROBERTS

OBJECTIVE

To provide support for daily office operations at an executive level.

FUNCTIONAL SUMMARY

I am an energetic, detail oriented and reliable individual who loves

working in a fast paced environment. I have worked closely with the

public my entire career and have excellent customer service and

organizational skills. I will bring a very unique blend of being an eternal

optimist with an extreme Type A personality to any position I hold.

SUMMARY OF QUALIFICATIONS

High level of interpersonal skills to handle sensitive and confidential situations

Attention to detail in composing, typing and proofing materials

Multi-tasking in a fast paced work environment

Typing skills at 65 wpm

Operating modern office equipment

Office management, including filing and records management

Oral and executive-level written communication skills

Coordinating multiple tasks to meet deadlines

Planning and booking executive travel

Microsoft Office Suite

EMPLOYMENT

June, 2007-Nov, 2008 Captain of the Kansas City Wizards Starting XI Girls

The Starting XI Girls were a marketing and promotions squad for the Kansas City Wizards

Soccer team. I was chosen to be a part of the squad in the inaugural year and was a part of the

wonderful experience for two years. I participated in appearances for a myriad of Kansas City

based and national charities. On game days we were responsible for interaction and entertainment

of fans as well as being able to answer any and every questions about our club. My over the top

love of soccer put me at the forefront of the group and Captain to a large group of girls. This

included keeping track of all appearances and sending girls who skill sets I thought matched what

our clients were looking for and keeping game day schedules running tightly and smoothly.

Oct, 2007 -Present Executive Assistant for Assured Vehicle Protection

Providing direct support for the President and Vice-President of the company along with

completing everyday requirements to keep operations of the office running smoothly. This

includes everything from completing slideshow presentations for executives, doing market

research and transferring it into spreadsheets, communicating with clients regarding their

accounts, to booking executive travel. As my familiarity with the company progressed, I was

assigned an additional position of Claims Administrator. This involved completing service claims

from beginning to end, starting with initial contact with a facility, authorizing any financial

assistance for customers and handling the settling of each particular claim. Multi-tasking, extreme

customer service skills and professionalism have been key in this position.

Dec, 2006-October, 2007 Administrator for Media-Corp, LLC. Overland Park, KS

This position provided me with a myriad of responsibilities including, mass data entry and

organization, mail merging and filing, answering frequent incoming phone calls on a multi line

system, call transfers and conference call setup,keeping track of and distributing meeting

minutes, mailing and shipping using UPS, FedEx, DHL and the USPS. This position was vital to

the overall running and organization of the office. I was directly responsible for the

correspondence and upkeep of a fourteen member marketing team as well as direct support to

directors of the company.

EDUCATION

2001 - 2005

University of Missouri at Kansas City

Bachelor's Studies in Psychology and Sociology

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate