Insurance Representative
Resume:
Judy
Objective
Herrington
To provide experienced service to both employer and customer by listening,
understanding, advising and resolving issues and concerns involving all aspects of
Ocean Springs,
insurance
Mississippi 39564-2827
Work Experience
*******@********.***
Injury Litigation Director
6/2009 – Present USA Insurance Companies, Gautier MS
Responsible for all attorney represented bodily injury and litigation personal auto
claims from report to resolution. Direction of defense strategy for coverage issues,
bodily injury and subrogation files working with defense counsel in Mississippi and
Louisiana reporting directly to the president of the company. Current goals include
reduction of claim volume with the associated defense costs; monitoring of reserves to
assure accurate actuarial reporting and effective utilization of outsourcing to achieve
these goals.
Senior Claims Representative
07/2008 to 3/31/09 Southern United Fire Insurance, Mobile, AL
Responsible for handling personal auto property and casualty claims from report
through litigation resolution. Monitored, evaluated and negotiated personal injury
claims. As senior team leader, facilitated in the training and evaluating of employees
and their work product.
Master Claims Representative
10/1996 - 7/2006 Nationwide Insurance Company, Biloxi, Ms
Responsible for handling personal and commercial property and casualty claims from
report through litigation resolution for coastal Mississippi counties of Jackson,
Harrison and Hancock. Monitored, evaluated and negotiated personal injury claims.
Coordinated and advised on underwriting issues concerning policyholders and claims.
Worked with local and in house legal counsel in formulating defense strategy
Office manager/Senior Representative
3/1993 - 10/1996 Thomas Howell Group, Biloxi, MS
Handled multi-line claims for offices in Mobile, Al and Biloxi, MS. Majority of work in
Alabama office involved commercial claims ranging from personal injury to
malpractice. Majority of claims in Mississippi office was casino industry related
involving personal injury. Personal accounts included Casino Magic Biloxi and Bay St.
Louis and Bayou Caddy Jubilee Casino, Bay St. Louis. Supervised clerical and
adjusting staff in Biloxi office. Responsible for monthly reporting to personal accounts
on claims history for SIR. Assisted in training for casino security for Bayou Caddy
Jubilee Casino at Bay St. Louis and Greenville, MS locations. Worked directly with
casino Risk Management and insurance agencies on prevention and handling of all
potential and existing claims.
Senior Claims Representative
12/1992 - 3/1993 F A Richard, Pascagoula, MS
Handled Long Shore Worker Compensation claims from investigation to resolution.
Located at Litton Industries facility conducted on site interviews; investigated accident
scenes and determined eligibility of claims. Monitored assigned cases to resolution.
Senior Claims Representative
4/1992 - 10/1992 AIG Insurance Company, Atlanta, GA
Handled all aspects of personal and commercial auto claims from reporting to
resolution for multi-state area. Periodically assigned to various senior adjusters'
position to troubleshoot and refocus direction of claims handling.
Senior Claims Representative
4/1986 - 4/1992 Progressive Insurance Company, Atlanta, GA
Handled all aspects of personal and commercial auto claims from reporting to
resolution. Managed staff of assigned adjusters and support staff. Assisted in litigation
management and risk prevention. Served on formulation team for advanced claims
handling procedures and strategies.
Education
9/1980 - 6/1985 University of Southern Mississippi, Hattiesburg, MS
Bachelor's Degree
BS in Business with emphasis in Marketing. GPA: 3.79
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