Customer Service Project Manager

Carolyn Rounsville, BA

PO Box **** Enumclaw, WA *8022

360-***-**** *****************@**********.***

Career Objective

My goal is to obtain a challenging position where I can establish great relationships

with all levels in the company, utilize my analytical and influential skills with a

strong record of successfully implementing Human Resource policies and

programs.

Skills and Abilities

* Over ten years of experience in Human Resources.

* Experience in a variety of Human Resource areas such as workers

compensation, return to work program, L&I Claims, leave of absence, benefits,

unemployment, safety committee chairman, risk management, safety training and

development, drug testing, new hire orientation, corrective action and intervention,

recruiting, policy and procedures.

Leadership

* Flexible, self directed and collaborative approach to solving problems while

achieving customer goals and deadlines. Proven leadership in a fast paced, team

oriented environment. Provide guidance technical assistance and advice to

management and staff.

Project Manager

*Managed numerous projects that met scope, budget and time line. Overseen

multiple projects ensuring requirements were met in a timely manner. While at the

Swinomish Casino I created and managed the first successful safety committee

resulting in saving the company over 40,000 dollars in accident claims. My years at

ResCare HomeCare also resulted in their first successful safety program. The

close interaction, guidance and technical support to the 115 managers and staff

was critical to ensure policy and procedures were being followed precisely while

delivering quality customer service to everyone. Superior communication skills with

all levels of management have proven to be one of my greatest assets in my

career.

Software

* MS Office Suite, Word, Excel, Access, ADP, Power Point, Medi Regs/WSP,

AS400, POS, Fast Tracker, InControl, Group Wise, Ceridian, Citrix.

Professional Development Working towards PHR Certificate. Volunteer at local

food banks.

Employment History

* 04/2011 to present Mail Express, Enumclaw, WA

Sales Clerk/Customer Service

* 04/2009 to 04/2011 Unemployed

* 08/2006 to 04/2009 ResCare HomeCare, Tacoma, WA

Human Resources Specialist

* 07/2000 to 06/2006 Swinomish Casino, Anacortes, WA

Employee Devel./Support Specialist

* 04/2000 to 06/2000 Quinault Indian Nation, Taholah, WA

Case Worker

* 11/1999 to 02/2000 Grays Harbor College, Aberdeen, WA

Research/Surveyor

Education

1997 AAS Degree Human Services Grays Harbor College Phi Theta

Kappa

1999 BA Degree Native American Studies The Evergreen State College

References Available Upon Request

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