Customer Service Administrative Assistant
Resume:
M argo Speight
W ilson NC, 27896
Objective
To obtain a challenging career opportunity with a progressive company that works in a
team atmosphere or individually. I also am ambition; intelligence, integrity and a strong
work ethic will lead person. Also wanting to gain more working experience and skills
towards the mutual benefit of the company and myself.
Work Experience
CenturyLink Tarboro, NC
Customer services rep and sales.
08/2/2010-8/8/2011
Provide customer with billing information, attain payments, and selling product and
services
ACS Relaigh, NC
B illing and Enrollment
10/2009-03/2010
Small Group is responsible for servicing our small group (2-99 lives) and membership on a
daily basis by answering questions and resolving issues in a timely manner. Billing ongoing
maintenance includes sending monthly premium billing statements, premium
reconciliation, premium collection, Support incoming calls from Groups, Market offices,
Agents include on billing questions to include member level questions. They also assist with
verifying enrollment, ordering ID cards and assisting with access to care situations
CONVERGY, Greenville, NC
Customer services
11/2007-5/2008
Troubleshooting customer product and services, taking payments for billing, set up new
account for new customers. And selling the product and service.
West Corporation, Rocky Mount, NC
Customer Services Agent
2/2007 – 10/2008
T roubleshoot T- Mobile phones, and Customer Care helping customers with their billing.
Tender Love Daycares, Snow Hill, NC
Asst. Teacher
7/2006 - 2/2007
Supervise children, assign work, and make sure all after school homework is done before
t he children go home.
Wendy’s, Kinston, NC
Cook, Cashier
5/2004 - 1/2006
M aking a comfortable environment for customers providing customer service prepared food
i n a fast-pace; high stress environment handled monetary t ransactions
Security Services of America, Moorhead, NC
Security
8/2005 - 11/2005
P rovided security services to retail and banking institutions during the clean-up effort of
H u r r icane Kat r ina in New Orleans, LA and Fort Lauderdale, FL
Associate insurances, Kinston, NC
Receptionist
10/2003 - 5/2004
I nterned as an administrative assistant included duties such as a receptionist data entry
and processing payment information.
Education
Wilson Community College, Wilson, NC
H igh School or equivalent
Green County High School Snow H ill, NC
Skills
Skill Level Last Used/Experience
Excel Intermediate 1 year ago/3
MS Word, Works, PowerPoint’s, intermediate
L anguages
English (Unknown)
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