Sales Analyst

Susanne M. Nolan

***** ********* *******

Orlando, FL 32833

Phone 407-***-****

E-Mail: ******@*********.***

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BUSINESS SYSTEMS ANALYST

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Dedicated professional with twenty plus years of experience developing

functional software requirements, testing, implementing and maintaining

systems. Recent experience with PeopleSoft HRMS 8.9, 9.0. Experienced

with full scope of SDLC. Knowledgeable in Payroll including HR data,

Health &Welfare benefits, Annual Enrollment processing, Stock Options and

Accounting. Extremely detail oriented. Possess excellent organizational,

communication and interpersonal skills. Can multi task in fast paced

environment.

Experienced with:

- PeopleSoft Query Manager

- Intellistor Enterprise Report Management System

- SQL statements

- TOAD for Oracle

- HP Quality Center

- Word, Excel, Powerpoint

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Skills: troubleshooting, data analysis, process improvements and

enhancements, implementing new processes, all phases of testing,

production support, querying/reporting, supporting system users.

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Professional Experience:

Lockheed Martin, Orlando, FL

2009 - 2011

Business Process Analyst Senior

- Supported the Health & Welfare processes for U.S. based PeopleSoft

Payroll consisting of multiple weekly and monthly interface files for

benefit event reporting, demographic reporting, LOA reporting and

benefit deduction changes.

- Implemented enhancements to support business requirements and resolved

production issues for all related processes.

- Responsible for testing and processing of Annual Enrollment files for

120,000+ employees. Interfaced with H&W administrators and benefit

vendors.

- Supported Stock Option outbound and inbound files and

interfaced/tested with external vendor. Implemented enhancement for

withholding of additional local taxes.

- Developed new interface for reporting FSA deductions to external

vendor.

- Participated in testing for acquisitions and divestitures.

- Part of test team for upgrade to PeopleSoft9.

- Supported special year end activities.

Avaya Communications, Maitland, FL 2001 - 2009

Systems Analyst

- Successfully developed requirements, tested and implemented custom

software for Avaya's general ledger process to interface to SAP

Financials from the ADP Enterprise Payroll System.

- Responsible for developing reports and balancing procedures necessary

for booking payroll expenses and liabilities.

- Interfaced daily and worked directly with programming associates.

- Responsible for system table maintenance and fulfilling ad hoc

reporting requests.

- Responsible for daily monitoring and validation of SAP/HR interface

files.

- Troubleshoot and analysis of data issues, implementing production

fixes as required.

- Responsible for creating, balancing and transmitting general ledger

interface files for each payroll run.

- Responsible for monthly generation and distribution of outbound vendor

files and reports.

- Serve as back up for running payrolls, calcs and confirms.

Lucent Technologies, Inc., Orlando, FL

1996 - 2001

Systems Analyst

- Participated in testing cloned Payroll Accounting System from AT&T

- Responsible for implementing process enhancements for Payroll

Accounting System

- Responsible for analyzing and resolving all issues related to Payroll

general ledger files

- Worked extensively on bringing new acquisition companies onto the

system as well as divesting companies off the system.

AT&T, Orlando, FL

1991 - 1996

Systems Analyst

- Developed and implemented online system used for error correction

processes for accounting transactions

- Trained End User community on online functionality and wrote Human

Factors process documentation.

- Supported production accounting process ensuring G/L files were sent

according to established schedule and received and processed prior to

deadlines.

AT&T, Orlando, FL

1989 - 1991

Account Executive

- Responsible for selling long distance services to small and medium

sized companies in a designated sales territory.

- Responsible for client retention and resolving customer issues

- Responsible for meeting or exceeding monthly sales quota

AT&T, Orlando, FL

1984 - 1989

Senior Clerk/Payroll Operations

- Responsible for calculating manual/supplemental checks

- Responsible for analyzing and resolving payroll issues

- Part of specialized team that handled payroll escalations from

District Managers office

Education:

Bachelor of Science, Information Technology, Magna Cum Laude

BARRY UNIVERSITY, Orlando, FL

References: Available upon request

Contact this candidate