Customer Service Manager
Resume:
WATLINE NOEL
**** ** **** ****** ( Sunrise, FL 33322 ( abguno@r.postjobfree.com (
To secure a position with a well-established organization with a stable
environment that will lead to a lasting relationship in the field of
finance and/or customer service.
SUMMARY OF QUALIFICATIONS
. 7 YEARS OF EXPERIENCE IN DELIVERING EXCELLENT CUSTOMER SERVICE AND 4
YEARS IN THE FINANCIAL INDUSTRY
. Effectively able to communicate complicated concepts in an understandable
manner.
. Experienced in supervision, training, motivation of personnel
. Skilled in finding problems and performing necessary change through
project management or other methods
. Maximize resources to achieve customer satisfaction and increased
productivity.
. Meet deadlines and goal ; implement and coordinate both strategic and
tactical plans to enhance performance
. Adept and experienced in problem solving and providing solutions
. Excellent qualifications in leadership and interpersonal communications.
. Notary Public in the state of Florida
. Computer skills include MS Office Suite, Windows, Internet, QuickBooks
. Excellent Multi-tasked skill
. bilingual English and French-creole fluently
Professional Experience
KEY HOLDER AUGUST 2007 - AUGUST 2011
dollar financial Fort Lauderdale, FL
. Provided professional and courteous customer service at all times
. Performed back office duties including filling, faxing, copying and
answering phones.
. Outstanding sales skill
. Cashed checks using established risk analysis avoiding return items as
much as possible
. Followed appropriate cash handling and inventory procedures
. Performed opening and closing procedures including but not limited to:
preparing bank deposits or re-deposits and verifying money in the cash
drawer and safe
. Maintained, counted, received, balance and safeguard cash and other
negotiable items according to established policies and procedures to
ensure validation of center assets
. Provided and market company services, including but not limited to: check
cashing, loans, utility and other bill payment transactions, money order
sales, wire transfer services, postage stamp sales, and distribution of
other financial services
. Followed security and safety policies and procedures in order to maintain
a safe working environment
. Handled collection calls
. Performed notary services for the public.
inventory specialist April 2007 - July 2007
rgis inventory Plantation, FL
. Counted and recorded approximately 1,000 items of inventory per day using
a palm pilot
tax preparer assistant/customer service rep January 2007 - April 2007
liberty tax service Commercial, FL
. Prepared individual and business tax return
. Handled office operations: filling paper work, faxing and copying
. Contacted existing customers for service
. Assisted customer questions concerning tax returns
. Answered incoming calls
cashier June 2005 - December 2007
WAL-MART supercenter Pompano Beach, FL
. Ensured that each customer receives outstanding service by providing a
friendly environment, which includes greeting and acknowledging every
customer, maintaining outstanding standards, solid product knowledge and
all other aspects of customer service.
. Maintained an awareness of all promotions and advertisements.
. Accurately and efficiently rang on registers and accurately maintained
all cash and media at the registers.
. Communicated customer requests to management.
. Entered all media from register into the tally program.
. Maintained orderly appearance of register area and supplies stocked.
. Any other tasks as assigned from time to time by any manager.
cashier November 2004 - December 2005
publix supermarket Sunrise Blvd., FL
. Ensured that each customer receives outstanding service by providing a
friendly environment, which includes greeting and acknowledging every
customer, maintaining outstanding standards, solid product knowledge and
all other aspects of customer service.
. Maintained an awareness of all promotions and advertisements.
. Accurately and efficiently rang on registers and accurately maintained
all cash and media at the registers.
. Communicated customer requests to management.
. Entered all media from register into the tally program.
. Maintained orderly appearance of register area and supplies stocked.
. Any other tasks as assigned from time to time by any manager.
Education And Training
BACHELOR OF ARTS
florida atlantic university Boca Raton, FL
Major in Criminal Justice
associate of arts
broward community college Coconut Creek, FL
Major in International Business Management
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