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Customer Service Quality Assurance

Location:
Buffalo, NY, 14227
Posted:
August 26, 2011

Contact this candidate

Resume:

Nancy A. Safe

**

Fairoaks Lane . Cheektowaga, NY 14227

Email:

abgunm@r.postjobfree.com; 716-***-****

PROFILE Over 20 years of diversified organizational,

banking and retail

experience. Highly organized, with

proficient mathematical and

computer skills. Excellent verbal

and written communication

skills, with a pleasing and friendly

personality.

EMPLOYMENT

HISTORY

Follett Corporation

3/11-

Present

Textbook Manager /Canisius College Bookstore

. Promoted to textbook manager at

Canisius College Bookstore.

Follett Corporation

7/03-2/11

Textbook Supervisor / efollett coordinator

field at U.B Bookstore.

. Hire, train and supervise

text book floor staff at Follett Corporation's

on campus bookstore

at the University of Buffalo North Campus

location.

. Oversee fulfillment

of efollett online orders.

. Working relationship with publishers and other

book resources.

. Provided outstanding customer

service.

Myles R. Firey

Corporation

7/02-2/03

. Third party

administrator of 401k and pension plans.

. Sent correspondence

to client employees

Rich Products

Corporation

11/2000-11/30/01

Licensed Analytical Lab

Tech in the Quality Assurance Department

. Check Purity of

ingredients

. ph testing

. Collect water

samples in house and test for purity

. Performed various

biological testing

. Worked on

implementation of Rapid Automated Bacterial Impedance

Techniques.

. Completed CEM

testing for fats and solids.

Glens Falls National

Bank

3/2000-5/2000

Sorter Operator-

Reconciler

. Processed branch

banks' batches through MICR sorter

. Processed "On Us"

batches through MICR sorter

and prepared end-of-

day general ledger entries and "Proves the

Bank"

Faculty-Student

Association (ACC Bookstore)

Store Clerk (part-time

while going to college)

. Checked in books

and stocked shelves

. Waited on customers

and answered phones

(continued)

(continued)

Nancy A. Safe

77

Fairoaks Lane . Cheektowaga, NY 14227

Email:

abgunm@r.postjobfree.com; 716-***-****

EMPLOYMENT

HISTORY Glens Falls National Bank

Sorter Operator-

Reconciler

. Processed branch

banks' batches through MICR sorter

. Processed "On Us"

batches through MICR sorter

and prepared end-of-

day general ledger entries and "Proves the Bank".

Trustco Bank

Teller/Customer Service

Representative.

. Completed personal

banking transactions through interaction with bank

customers.

. Worked at drive-

thru window at Troy's Banking Center as a retail teller.

M & T Bank, Buffalo, NY

Electronic-Encoder (part-time)

. Cancelled checks by

utilizing encoding machine to print information

including amount of

check and account number onto checks

. Proofed teller's

paperwork daily including reviewing and balancing

deposit slips.

Marine Midland Bank

Trainer (1983-1985)

1980-1985

. Trained and oriented new

employees

. Scheduled and assigned staff

of Large Deposit Department

Large Deposit Teller (1980-1985)

. Processed cash and checks for

major accounts utilizing calculators

. Balanced accounts

individually on a daily basis

. Hand counted, machine

counted, and wrapped coins and currency

. During systems assessment

period, tested Burroughs and Unisys equipment

to help determine

effectiveness and efficiency.

EDUCATION

Adirondack Community College,

Queensbury, New York

A.A.S. Degree - Math/Science

One semester coursework in

Nursing curriculum



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