Customer Service Quality Assurance
Resume:
Nancy A. Safe
Fairoaks Lane . Cheektowaga, NY 14227
Email:
*******@*****.***; 716-***-****
PROFILE Over 20 years of diversified organizational,
banking and retail
experience. Highly organized, with
proficient mathematical and
computer skills. Excellent verbal
and written communication
skills, with a pleasing and friendly
personality.
EMPLOYMENT
HISTORY
Follett Corporation
3/11-
Present
Textbook Manager /Canisius College Bookstore
. Promoted to textbook manager at
Canisius College Bookstore.
Follett Corporation
7/03-2/11
Textbook Supervisor / efollett coordinator
field at U.B Bookstore.
. Hire, train and supervise
text book floor staff at Follett Corporation's
on campus bookstore
at the University of Buffalo North Campus
location.
. Oversee fulfillment
of efollett online orders.
. Working relationship with publishers and other
book resources.
. Provided outstanding customer
service.
Myles R. Firey
Corporation
7/02-2/03
. Third party
administrator of 401k and pension plans.
. Sent correspondence
to client employees
Rich Products
Corporation
11/2000-11/30/01
Licensed Analytical Lab
Tech in the Quality Assurance Department
. Check Purity of
ingredients
. ph testing
. Collect water
samples in house and test for purity
. Performed various
biological testing
. Worked on
implementation of Rapid Automated Bacterial Impedance
Techniques.
. Completed CEM
testing for fats and solids.
Glens Falls National
Bank
3/2000-5/2000
Sorter Operator-
Reconciler
. Processed branch
banks' batches through MICR sorter
. Processed "On Us"
batches through MICR sorter
and prepared end-of-
day general ledger entries and "Proves the
Bank"
Faculty-Student
Association (ACC Bookstore)
Store Clerk (part-time
while going to college)
. Checked in books
and stocked shelves
. Waited on customers
and answered phones
(continued)
(continued)
Nancy A. Safe
77
Fairoaks Lane . Cheektowaga, NY 14227
Email:
*******@*****.***; 716-***-****
EMPLOYMENT
HISTORY Glens Falls National Bank
Sorter Operator-
Reconciler
. Processed branch
banks' batches through MICR sorter
. Processed "On Us"
batches through MICR sorter
and prepared end-of-
day general ledger entries and "Proves the Bank".
Trustco Bank
Teller/Customer Service
Representative.
. Completed personal
banking transactions through interaction with bank
customers.
. Worked at drive-
thru window at Troy's Banking Center as a retail teller.
M & T Bank, Buffalo, NY
Electronic-Encoder (part-time)
. Cancelled checks by
utilizing encoding machine to print information
including amount of
check and account number onto checks
. Proofed teller's
paperwork daily including reviewing and balancing
deposit slips.
Marine Midland Bank
Trainer (1983-1985)
1980-1985
. Trained and oriented new
employees
. Scheduled and assigned staff
of Large Deposit Department
Large Deposit Teller (1980-1985)
. Processed cash and checks for
major accounts utilizing calculators
. Balanced accounts
individually on a daily basis
. Hand counted, machine
counted, and wrapped coins and currency
. During systems assessment
period, tested Burroughs and Unisys equipment
to help determine
effectiveness and efficiency.
EDUCATION
Adirondack Community College,
Queensbury, New York
A.A.S. Degree - Math/Science
One semester coursework in
Nursing curriculum
Contact this candidate