Customer Service Data Entry

Megan Roquemore

**********@*****.*** • 760-***-**** 10480 Hillrose Street • Parker, CO 80134

Profile

Seeking a position as an executive assistant, financial analyst, or campaign management in the Denver

market. Inspired and dedicated political professional committed to helping those who have no voice in

our society. I am an analyst with seasoned customer service, technical, and financial skills seeking to

contribute to the Denver area.

Successfully completed a 2-year internship with the office of the Budget Committee Chairman for the

California State Assembly, which included developing alternative energy research for brochures and

handouts. Working my way through college on behalf of women with breast cancer, I honed my customer

service, vendor management, medical billing negotiating, and QuickBooks skills.

Technical skills include: QuickBooks, Word, Excel, PowerPoint, Office Ally, and data entry at 50 WPM.

Experience

Office Manager • Intimate Image • Woodland Hills, CA July 2009 – May 2011

Enjoyed working with the owner to expand her breast cancer boutique, while aggressively advocating for

women’s insurance benefits. This included understanding the intricacies of medical insurance billing, and

cash flow management.

Responsibilities included: managing and processing accounts receivable and payable in QuickBooks,

multiple bank account reconciliation, medical billing and filing, claim resolution negotiation, providing

customer service to patients, website design and content management, Word, Excel, point of sale, and

answering a multi-line phone.

Internship • Office of Assembly Member Bob Blumenfield • Van Nuys, CA June 2009 – April 2011

Compiled alternative energy research for brochures and handouts. This included content on LEED, Solar

Power, Wind power, Hydropower, Biomass, and Geothermal power. Enjoyed the challenges of responding

to constituent letters and assisting with casework.

Responsibilities included: alternative energy research, providing assistance to constituents, mass mailings,

casework assistance, election canvassing, data entry, speech transcription, office maintenance, and

answering a multi-line phone.

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Receptionist • Pacific Place Retirement Community • Oceanside, CA June 2008 – May 2009

Worked with community residents, boosting their morale through group activities. Completed an

extensive internal audit and preparation of 130 resident medical files, 150 resident account files, and

2008-2009 vendor files.

Responsibilities included: staff scheduling, vendor filing, medical filing, managing petty cash, customer

service to residents and family members, admin paperwork, data entry, ordering office supplies, and

answering a multi-line phone.

Contract Employee • PrideStaff, Inc. • Carlsbad, CA May 2007 – June 2008

Filled a variety of challenging positions with many companies. This included: accounting clerk, data

entry, reception, filing, and office organization. The companies included: CRC Health Group, Unitrin

Direct, Safety Syringes, Alternative & Innovative Marketing, Hay House, Hubbard Enterprises, etc.

Customer Service Representative • Furnishings 4 Less • Carlsbad, CA Oct 2007 – Dec 2007

This was a challenging position involving constant negotiation with customers and vendors with the goal

of optimizing customer satisfaction. As the liaison with our manufacturers, I orchestrated shipments and

deliveries, furniture ordering, purchase confirmations, order status verification, and managed customers’

payments.

Responsibilities included: QuickBooks Accounts Payable, customer service representation, vendor order

research and negotiation, filing, and answering a multi-line phone.

Receptionist • Pacific Place Retirement Community • Oceanside, CA Sept 2006 – May 2007

Responsibilities included: staff scheduling, admin paperwork, data entry, vendor filing, medical filing,

petty cash management, customer service, and answering a multi-line phone.

Cashier • Upper Crust Pizza • Oceanside, CA Feb 2005 – Aug 2006

Megan Roquemore • **********@*****.*** • 760-***-**** Page 3

Responsibilities included: order processing, cash register management, customer service, and working

with servers and kitchen staff.

Child Care Attendant / Room Supervisor • North Coast Church • Vista, CA Dec 2003 - Dec 2004

Responsibilities included: greeting and serving parents, caring for the children’s needs, maintaining a safe

environment, organizing games, and managing snack time.

Education

California State University Northridge • Northridge, CA Fall 2009 – Spring 2011

Bachelor of Arts, Major in Political Science

Dean’s List Spring 2010

Earthwatch Institute • Kettlewell, UK July 2007

Volunteered for two weeks at a Pre-Roman archaeological dig site in Kettlewell, UK. Tasks included

cataloguing finds, creating a pictorial site map, troweling pit sites, and preserving the site for future digs.

MiraCosta Community College • Oceanside, CA Fall 2006 – Spring 2009

Concentration in Political Science and Anthropological Archaeology

Vista High School • Vista, CA Graduated 2006

Courses in Advanced Placement and International Baccalaureate

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