Manager Project

JACK KELLEY

San Mateo, CA

****.******@*******.***

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DATA CENTERS - SERVER SYSTEMS - NETWORK INFRASTRUCTURES

IT professional tackling challenging issues analyzing viable solutions and

providing immediate benefit to your organization. Fifteen years of IT

field experience in the Enterprise and SMB environments from research to

resolution providing fast & efficient resolution to your IT infrastructure

needs.

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APPLIED TECHNOLOGIES AND EXPERIENCED SKILLS

Operations Manager: Novartis Pharmaceuticals

11/2009- 3/31/2011

Manage IT vendors, local IT staff, vendor SLAs, and overall IT support and

service delivery. Provide high quality IT Support for Novartis Vaccines &

Diagnostics site.

. Manage vendor service delivery, BT, IBM, CompuCom HP and others

. Staff management: desktop support employees Set objectives, ensure

training path, reporting and staff meetings. Insure SOP's on IQ/OQ build

documentation. Manage service requests queue along with providing a

positive support experience.

. Network support: incident reporting, change control, capacity management

and new requests. Site management of IDF/MDF rooms, server rooms, and

wireless infrastructure.

. Data center, Server infrastructure and data center infrastructure. Manage

local active directory using NetIQ. Maintain qualification documentation,

server patch/update and disk management. Implement GMP and validated

server systems using network distribution servers and net install

software's.

. Project management and new technology requests, coordination with

requestors, planning, testing and implementation. Working with

engineering, qa, document control, facilities, project managers,

directors and laboratory scientists

. Insuring uptime on all manufacturing, production and laboratory

infrastructures. Providing support in level 1-3 laboratory clean rooms.

Support lab engineers and building management systems

. Provide 24x7 support in all areas rotate support among desktop support

group, coordinate after hours patch and update schedules,, support clean

rooms, product manufacturing laboratories and support systems

. Insuring strong adherence to standards, quality compliance and change

controls. Coordinate, lead with forward looking and out of the box

thinking

. Management reporting on GIS activities, project management and asset

controls

Senior Network Systems Administrator: Sum Total Systems

2008 - 2009

Administration and Maintenance of Windows based network of over one

thousand end users and three thousand working assets, 40 production

servers, 30 engineering servers and 35 development virtual machines running

Windows NT 4.0/2000/2003 and 2008 operating systems In a Sarbanes-Oxley and

SaaS compliant production data center environment

. Managed Exchange 2003, SharePoint, RSA, SQL 2000 and 2005 servers

. Network alerting and monitoring with Operations manager(SCOM) Cacti and

Monitor IT applications

. Management of Cisco networking devices include, PIX/ASA firewalls

ASA5540, switches, routers and wireless LAN controllers.

. Management of Cisco Unified Communications Manager ver.6, also Unity

Unified Messaging platform ver.7

. Maintain change controls and complied with SOX requirements on all

financial systems.

. Maintained daily and monthly production systems data backup to tape and

to off site location for disaster recovery using Symantec backup Exec

12.5

. Provide 365/24/7 On-call support and off hours scheduled maintenance

. Lead a team of 10 on the antivirus upgrade project, from Symantec ver. 10

to Endpoint protection ver.11mr4.provided analysis and evaluation and

successfully upgraded 2000 plus assets worldwide

. Implemented a central management system for all 6 sites Polycom video

conferencing systems

. Upgraded Dell Power Vault robotic tape library from L2 tapes to L4

thereby eliminating robotic tape library to high capacity tape system

running Microsoft Windows Storage Server 2003 R2 SP2

. Installed 5 upgrade APC units in data center to accommodate additional

loads

. Installed and configured Cisco 3550 switch to accommodate Dell DRAC

connections

. Standardized corporate system images and managed library

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Systems Administrator/Network Engineer: Clarus Systems Inc,

2006-2008

Administration and Maintenance of Windows based network of over 100 working

assets, 12 production servers, 10 engineering & development servers and 5

virtual machines running Windows NT 4.0/2000/2003 and 2008 operating

systems

. Managed Exchange 2003, SharePoint, SQL 2000 and 2005 servers

. Maintained daily and monthly production systems data backup to tape and

to off site location for disaster recovery using Symantec backup Exec

12.5

. Network alerting and monitoring with Event Sentry

. Management of Cisco networking devices includes PIX firewalls, switches,

and routers.

. Upgraded Symantec ver. 10 to Endpoint protection ver.11mr4.provided

analysis and evaluation and successfully upgraded 100 plus assets

. Implemented disaster recovery and production systems backups project

using Symantec Backup Exec

. Standardized corporate system images and managed library

. Implemented and maintained asset control project using Microsoft Excel

Senior Site Engineer: Siebel Systems, San Mateo, CA

1999-2006

On-Site support servicing and supporting approximately 400 plus end users

and 900 plus assets for all IT related issues and projects in building one

at Siebel Systems Headquarters

. Developed and implemented monthly IT newsletter to inform and educate on-

site client base resulting in a service request reduction of 10% and a 25%

increase in customer satisfaction.

Promotion - Project Manager: Global Audio Visual Program - Q2-2001

. Reduced budget expenditures for global AV program by 50 %.( $300K to

$150K) over a 3-year period

. Managed audiovisual service vendor per Service Level Agreement and ensure

uptime on all conference room technologies worldwide. Ensure and maintain

AV inventory levels and managed quarterly budget.

Promotion - Technology Manager: Executive Briefing Center - Q4-2003

. Provide on-demand customer facing IT services to executive level

personnel and perspective executive clients.

. Installed twelveV4000 video conferencing systems with Gentner audio

conferencing systems Researched and implemented a Cisco AirNet wireless

network for use within the center

. Upgraded twelve conference rooms' electrical and network capacity two

fold to handle additional sales requirements and opportunities.

Promotion - Executive Support: Legal Affairs: Corporate Security - Q1-2004

. Provide desktop support to the CEO, his staff and the in-house Legal

consul. Maintain boardroom technologies, video conferencing systems,

plasma screens and Cisco switches. Liaison between IT, Corporate Security

and Legal department

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Course Work

. Administering and Implementing Microsoft networks

. ThinkPad Mobile Systems Service and Support

. Time Management for System Administrators

. Active Directory 2000-20003 Networks

. Securing Networks with PIX and ASA

. Servicing HP/Compaq Products

. Exchange 2003 Administration

. Project Management

. Service and A Plus

. CCNA boot camp

. Network Security

Education

Heald Institute of Technology, San Francisco, CA

1993-

1995

. Associate in Applied Science Degree in Computer and Electronic

Technologies:

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