Manager Customer Service

Experience

Usher/Assistant Theatre Manager (September 2008 - Present)

Torrance, California

El Camino College ~ Center for the Arts,

. Prepare Center for the Arts facility for events.

. Create and maintain spreadsheets with event records.

. Assist the Manager with recordkeeping related to staff time sheets

. Entrusted with the most complex customer service issues as a result of

exceptional ability to promptly resolve concerns and satisfy

customers.

. Assist the Manager with payroll, filing, computer systems, help desk,

and other office tasks.

. Manage concession activities including inventory management, cash

management, customer relations, directing/assisting patrons at a fast

pace

. Enforce safety and evacuation policies and school/campus regulations.

Nanny / Personal Assistant (June, 2010 - July, 2011) Long Beach,

California

Private residence

. Manage household for family of six including a hard of hearing elderly

mother, two working executives, a six-year old, and newborn twins.

. Plan and execute specific meal plan for infants, pack lunch for "day

camp", and special needs diets.

. Coordinate and manage family calendar of events including doctor

appointments, day camp events, athletic activities, and other related

activities.

. Create learning activities for infants and tutor six-year old with

math and other school projects.

Translator (June,1998 - June,2008) Ho Chi Minh City,

Viet Nam

Bao Guan Jian De Vietnamese Buddhist Temple

. Translate Vietnamese-Mandarin-Cantonese for weekly lecture, meetings,

and special events.

Education

El Camino College - Torrance, CA (September, 2008 - June, 2011)

. Majors: Business Administration and Pre-nursing. Graduated with honors

in June with Associates Degree.

Center of International Education, University - Ho Chi Minh, Viet Nam (Feb.

2004 - June. 2008)

. Major: Business Management. Graduated in 2008 with Bachelor of

Science Degree.

Skills

. Strong overall computer skills. Proficient in Microsoft Office (Word,

Excel, PowerPoint, Outlook), web publishing, basic Operating System

maintenance and troubleshooting, strong internet research skills.

Typing speed of 60 words per minute.

. Excellent organizational, interpersonal, verbal, and written

communication skills.

. Ability to perform many tasks simultaneously in a fast-paced, deadline

oriented work environment.

. Ability to work as a team member, as well as independently.

. Well-organizing, hard-working, honest, detail-oriented, responsible,

patient, flexible when needed, quick learner.

. Fluent (verbal and written) in three languages including of

Vietnamese, Chinese (Cantonese, Mandarin, Taiwanese) and English.

References available upon request

Nghi Kha Vuong 424-***-**** ************@*****.*** 5440 E.

Fairbrook St. Long Beach, CA 90815

Contact this candidate