Customer Service Manager

Shelly Helmer Goglick

**** ********** **., *** ****, AL 35763 256-***-****

EXPERIENCE

*/**-*/** ******** of Education Huntsville Botanical Garden Huntsville,

AL

Children's Programs Manager

. Planed wrote and conducted all school field trips and children's

programs insuring they were in line with National Science

Standards.

. Took Education program from 5 classes a year to 21 classes and 18

week-long camps a year. Summer programs are 100% full each year.

Examples of camps include Animal Kingdom, Paleontology,

Archaeology, Engineering and Geology ranging in ages from 4 - 14.

. Researched and wrote all copy for activity guides in Nature Center

and Children's Garden.

. Increased revenue from $46,000 to $103,000 annually in 1 year.

. Increased Education programs visitation from 12,000 visitors a year

to 17,000 visitors a year in 4 years

. Increased public camp attendance 560% in one year.

. Developed yearly budget.

. Hired, trained and supervised Education Associate

. Hired, trained and supervised staff of 12 Garden Guides. This

included creating all schedules and assigning hosts and guides.

. Plan yearly weekend and summer camp schedule

. Created new school field trip programs. Examples of new programs

developed include insects, animal life cycles, chemistry and

electricity.

. Created all school field trip schedules and invoices.

. Trained over 30 volunteers on school field trips each year

. One of 3 leads in designing new 2-acre Children's Garden and 9,000

sq. ft. Nature Center (opened summer 2006).

. Researched and wrote all copy for signage in Nature Center.

. Created new birthday party program with 8 different themes. This

includes training staff on procedures and science presentations.

. Spoke to all school groups coming through garden

1/02-1/05 Education Associate Sci-Quest

Huntsville, AL

. Researched, wrote and conducted annual camp programs incorporating

18 to 36 new educational day or week-long camps a year insuring

they meet all National Science Standards. Examples of programs

include animal physiology and characteristics, engineering

principles, and laws of physics.

. Developed and conducted all school field trip science

presentations.

. Created all class schedules.

. Created and presented large group outreach presentations to over

36,000 people a year.

. Developed mini-demonstrations for docents to perform with guests.

2/97 - 9/01 Education Specialist U.S. Space and Rocket Center

Huntsville, AL

. Researched, wrote and presented 3 professional workshops to over

400 teachers a year, including the National Teachers of the Year.

. Created new day camp; researching, writing and supervising all

activities; organizing and supervising all schedules, staff, field

trips, guest speakers and meals.

. Produced and supervised new traveling outreach program; creating 4

interactive, 1-hour demonstrations, organizing and supervising

personnel, logistics, presenting programs in 4 states.

. Trained new staff on various presentations.

. Researched and developed scripts and activities for center-wide

programs, using Internet, archival, and personal histories.

. Researched, wrote and edited 150-250 page space camp logbooks used

by over 15,000 trainees every year.

Museum Educator

. Developed and successfully implemented new museum educational

programs, including tours, interactive demonstrations, and activity

tables.

. Presented programs and activities to guests, schools and libraries,

speaking to over 300,000 people annually.

. Researched and developed scripts for daily presentations using

Internet, archival and personal histories.

. Planned, implemented and supervised all membership and special

events.

ADDITIONAL SKILLS

Customer service

. Disney Store Cast Member for 4 years in Lexington, KY store

and Huntsville, AL store

. Huntsville Botanical Garden daily interaction with guests,

working visitor's service when needed, taking reservations daily

Computer Skills

. Microsoft Word, Excel, PowerPoint, Publisher, PageMaker,

Internet

Type 85+ words a minute

Work multi-line phone systems

EDUCATION

Northern Kentucky University Highland Heights, KY

BA Secondary Education, 1991 GPA: 3.3

BA History, 1991 GPA: 3.6

BA Social Studies, 1991 GPA: 3.0

References Available Upon Request

Contact this candidate