Customer Service Representative
Resume:
L aura A. DuChene **** Stuhlman Rd. Apt. C* Vernon, NY 13476 315-
OBJECTIVE: To obtain a gratifying position in a secure, growing
organization.
SUMMARY OF QUALIF ICATIONS
Aptitude for grasping fundamental elements of different duties quickly
Comfortable with most commonly used computer software programs
Efficient, organized, warm and interactive personal style
Empathetic towards others needs and personal preferences
Able to recognize, divulge, and modify customer conflicts to assist in
maintaining re-occurring business
EMPLOYMENT H ISTORY
Fair Point Communications (APAC Customer Service Inc.) U tica, NY
11/2010-03/2011
Customer Service Representative
Primary duties included providing research for customer accounts pertaining
to the Wholesale aspect of telecommunications.
Assist companies with service verification, set up, and updates
Write telecommunication orders which provide services associated with
required information
Trained to handle phone calls and deliver quality service within defined
t ime limits and specifications.
Bassin and Hession Orthodontic Group Oneida, NY 03/2010-
07/2010
Or thodontic Assistant ( Inte rnship)
Primary duties included attending to patients, checking in, updating records,
as well as performing various tasks instructed and over seen by doctors.
Performed X-Ray functions and downloads
Performed impressions for various dental appliances
Vernon Downs Casino & Hotel Vernon, NY
08/2009-03/2010
Food and Beverage Server
Provided excellent customer service including problem resolution,
generating new and repeat business
Maintain accurate cash count and excellent reconciliation record
Ferrellgas Verona, NY 10/2008-
03/2009
Customer Service Representative
Primary duties included customer service, assisting new and existing
customers with account information and set up, multi-lined phone, data
entry, managing files and posting payments.
Used promotional techniques to gain additional services to assist in
generating company growth
U tilized various resources to address customer concerns and prevent
f uture issues
Created and improved various organizational systems resulting in
i ncreased productivity
State Farm Insurance Rome, NY
06/2007-03/2008
F ront L ine Receptionist
Primary duties included answering a multi-lined phone, scheduling, data
entry, managing files and records, correspondence, posting payments to
accounts and wri ting various insurance policies.
Used crossed-selling techniques to promote products and services,
generating growth and repeat business
U tilized all available resources to assess needs and resolve customer
concerns
EDUCATION
New Hartford BOCES New Hartford, NY Dental Assisting Certificate of
Completion 03/2009
Russell Sage College Troy, NY Child Psychology
08/2003-12/2004
VVS H igh School Verona, NY General Studies
D iploma 09/1999-06/2003
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