Customer Service Assistant

Location:

Posted:

August 26, 2011

PHYLLIS LOVELL

Cell 270-***-**** email ***********@***.***

AS400 System, EMR, Liquid Office, LWSI Essentia (information management

solutions for behavioral health), Essential Learning, Windows, Power Point,

Out Look, over 20 years of customer service

Associate Degree in Business Management, April 2006

2006 - 2011 Clinical Support Technician

LifeSkills, Inc. Bowling Green, KY

Park Place Recovery Center

> Admission/Discharges

> Billing, EMR

> Support for Therapists, Nurse and Program Manger

> Medications, Vitals, Drug Testing

> Study Group/Recreation and Family Meetings

1999 - 2006 Transportation Coordinator/Customer Service

Commonwealth Brands, Inc., Bowling Green, KY

> Pre-audit and prepare freight invoice for payment

> Enter rates and setup new carriers in the JD Edwards AS400

> Investigate and file all carrier and warehouse claims

> Organize yearly audits with 18 warehouses

> Implemented computer generated carrier claims

> Backup customer service

1985 - 1999 Quality Technician/Raw Material Specialist

Stoody Company, Industry, CA- Bowling Green, KY

> Assisted in implementing the ISO9002 Certification

> Raw Material: received, updated raw material specification, tested

and released to production

> Maintain tool calibration recall list

> Team leader - working on problem solving, improvements and safety

issues

> Organized Government inspections and audits

> Approved customer specifications for manufacturing

> Revised all QA and QC Procedure Manuals

> Backup for QA Manger

Human Relations Assistant

Purchasing Assistant

COMMUNITY- Bowling Green, Warren County Humane Society