Quality Assurance Customer Service

SUSAN TAGAMI

************@*****.***

***** ********* **. ****: 562-***-****

Cerritos, CA 90703 Home: 562-***-****

summary

QUALITY ASSURANCE PROFESSIONAL WITH MORE THAN TWENTY YEARS OF EXPERIENCE IN

HIGH TECHNOLOGY COMPANIES. DEMONSTRATED ABILITY TO TEST AND EVALUATE A WIDE

VARIETY OF SOFTWARE AND HARDWARE ON VARIOUS PLATFORMS. A PROJECT ORIENTED

PROFESSIONAL WHO WORKS WELL IN A TEAM ENVIRONMENT.

areas of expertise

QUALITY ASSURANCE/PRODUCT EVALUATION

Customer Service/Training

Database Queries (Sqlserver/Oracle Platform)

Troubleshooting/Problem Solving

Hardware/Software Installation

professional Experience

DEMANDTEC INC (FORMERLY CONNECT3, SYSTEMS INC.) LA MIRADA, CA 2000-

2011

QA Engineer/Support

Evaluate and test advertising/execution software.

. Test software on various platforms and client databases

(Sqlserver/Oracle) using Agile test methodology.

. Test web-based applications used by retailers nationwide.

. Review software issues as they are reported and review

specifications.

. Collaborate with developers/project managers and recommend

program corrections as well as improvements.

. Prepare test plans and test scripts to thoroughly test products

against approved specifications.

. Assist as second line of support for customer service and

professional services.

. Utilize applications such as Rally, TestTrack and Bugzilla to

track software issues and enhancements.

Circa Information Technologies, Inc. Downey, CA 1998-2000

QA/Professional Services Analyst

Evaluated and tested warehouse, factory, floor, time and attendance and

batch programs on Client Server systems and Radio Frequency (RF) units on

various platforms (Sybase, Informix and Oracle).

. Responsible for hardware and software installation, system

demos, user documentation, training, configuration of RF units

and access points as well label design using Loftware.

. Troubleshot problems for new installation and scheduling tasks

using Project Timeline.

. Partnered with developers and recommended program correction as

well as improvements.

CAM Data Systems, Inc. Fountain Valley, CA 1990-1998

Senior Technical Support Specialist - 1996-1998

Team leader for support group dealing with end users of inventory control

and accounting software via telephone and onsite at customer locations.

. Responsible for hardware and software installations,

troubleshooting, problem solving and repair of PCs, printers,

modems, POS terminal and peripherals.

. Managed of beta sites for future software releases.

Quality Assurance Analyst - 1994- 1996

Evaluated and tested new and modified inventory control and accounting

software programs and development procedures to verify that programs

functioned according to user requirements and conformed to established

guidelines.

. Wrote, revised and verified quality standards and test

procedures for program design and product evaluation.

. Reviewed new and modified programs, including documentation

diagrams and flow charts, to determine quality of program

performance.

. Interfaced with programmers to recommend program improvements

and corrections.

Technical Support Specialist - 1990-1994

Supported end users of inventory control and accounting software via

telephone and on site at customer locations.

. Responsible for hardware and software installation,

troubleshooting, and repair of PCs, printers, modems, point of

sale terminals, scanners, cash registers and logical boxes.

. Trained end users on all of the CAM Data's hardware and

software.

. Supported accounting packages, including General Ledger,

Accounts Payable, Accounts Receivable and Payroll.

Electronic Data Systems (EDS); Lakewood, CA 1987-1990

CD-ROM Project Coordinator

Identified project needs and requirements for production. Coordinated

mainframe processing job for data conversion.

. Documented workflow procedures, guidelines and statistical data.

. Provided schedules and status reports.

. Utilized software packages and state of the art CD-ROM

equipment.

. Implemented system test and maintenance of equipment.

. Interfaced with different departments in addition to being a

customer liaison.

. Presented hand-on demonstrations of CD-ROM systems.

Education

CALIFORNIA STATE UNIVERSITY, LONG BEACH, CA

Bachelor of Science - Business Administration (Management Information

Systems), 1987

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