Customer Service Project
Resume:
Dawn L Frye
Spanaway, WA *8387
************@*****.***
Dawn L Frye
**** ***** ** ** * Spanaway, WA 98387 253-***-**** ************@*****.***
Objective
To obtain a position with a company that will utilize previous experience
and skills to meet business objectives and support commitments to customer
service, employee development, and continuous improvement. I am dedicated,
integrity-driven and forward thinking leader with the natural ability to
engage clients, target their needs and Get the job done!
Skills
Marketing, business advanced Microsoft Office Suites including Excel, Power
Point, Word, Access, and Project M.E. /Project Floor Planner, Manufacturing
Engineering, Manufacturing Planning, Project Management, Lean
Manufacturing.
Proficient in all Microsoft Office Applications, Word, Excel, Power Point,
Adobe Suites, Front Page, Fireworks, Project, Access Etc. PDM/CAPP/OWI,
ERP, Vantage and SAP. Marketing and Visual Communications including Web
Design, promotional materials, trade shows, catalog creations and
advertising. Understanding and documenting current processes, problem
solving across organizations. Coordinated calendars, established meeting
schedules and organized agendas. Coordinated travel plans and training
schedules. Lean and statistical analytical support and leadership. Proven
excellence in planning and project management skills.
Results driven with the ability to provide exceptional follow-up to team
members and prospects alike.
Education
2009 - 2010 Everest College, Tacoma, WA
Massage Therapy/Spa
2011 - Current Embry-Riddle Aeronautical University
BS/Technical Management-Project Management
Work Experience
07/2011 - Current Comforce Corp. /Boeing Co, Everett, WA
Manufacturing Engineering/Planner
Develops, implements and maintains various manufacturing plans, Bill of
Materials, work instructions and illustrations to define and document as-
built configuration. Employed Lean Manufacturing Practices, Standard
Operating Procedures and planning standards within QA/QC
11/2010 Everest College, Tacoma, WA
Admissions Rep.
Recruit and enroll prospective students. Help prospective students identify
their unique skills and interests. Guide new applicants through the
enrollment process, answering any questions they may have. Make all
necessary enrollment forms available and assist in completion as needed.
07/2008 - 08/2009 PDS Tech. /Boeing Co, Everett, WA
Manufacturing Engineering/Planner
Develops, implements and maintains various manufacturing plans, Bill of
Materials, work instructions and illustrations to define and document as-
built configuration. Employed Lean Manufacturing Practices, Standard
Operating Procedures and planning standards within QA/QC
12/1998 - 03/2008 E.Roko Distributors Inc,, Kent, WA
Sales/Customer Service Manager
Sales, purchasing, inventory management. Maintained reference library of
all copyrighted artwork and logos and oversee the creation of all new
artwork to ensure that we maintain consistency and image outlines in the
logo usage guide. Worked with accounting/finance to resolve any
billing/invoice issues. Planned, prioritized, and executed department
operations to meet sales objectives. Developed standards and guidelines to
guide the use and acquisition of software and to protect vulnerable
information. Modified existing databases and database management systems
Planned, coordinated and implemented security measures to safeguard
information in computer files against accidental damage. Trained new and
existing users.
06/1998 - 11/1998 Lockheed Martin, Pinelles Park, FL
Methods Manufacturing Planner
Duties: Responsible for development and preparation of various master
schedules and planning documents. Make shop floor planning changes and
incorporate red lines to master planning documents to support the F-16
canopy build process.
03/2000 - 06/1998 NW Woodworks, Inc., Woodinville, WA
Operations Project Assistant
Provided project management expertise, coordination and staff support to
ensure the effective development and implementation of special projects,
programs, and initiatives related to commercial manufacturing. Maintained
materials,
planned, organized, and developed project work-plans and lead
interdisciplinary work groups in planning, evaluating, and executing
specific multi-departmental projects and initiatives.
Identified and responded to the needs and expectations of diverse set
external customers that result in high level customer satisfaction.
12/2001 - 07/2008 People to People Ambassador Programs, Pacific NW, WA
Athletic Director/Administrator /Coach
Conducted Student/Athlete/Parent Orientation presentations to enroll
students and local meetings with enrolled students prior to travel.
Communicate all rules and responsibilities of program requirements prior
to, during and post travel. Assist Program Senior Program Advisor with
program support. Chaperoned, supervised and coached Athletes in
international competition and program activities. Coordinate program
support for training. Trained coaches and leaders within the program
requirements. Consistently projected company core values of quality,
integrity, and respect for people, leadership and collaboration.
05/1991 - 03/1995 Aziz Engineering, Redmond, WA
Rod person/Survey
Duties: Hwy/Road survey, Transit and data control, engineering changes
modifications, drafting and environmental survey.
Contact this candidate