Customer Service Sales
Resume:
Christal J. Harris
C HARLESTON, SC, 29412 UNITED STATES
*************@*****.***
Highly experienced Customer Service professional. Able to handle a high
volume of customer calls in a fast-paced environment, with minimum
supervision, while maintaining emphasis on the highest quality of consumer
service. Excellent listening skills, oral and written communications.
Comfortable in interacting with all levels of the organization and public.
Excellent problem solving and negotiating skills. Able to make decisions
independently and quickly with minimal escalations.
Skills and Abilities
I have 15+ years experience in customer service.
Strong Interpersonal and customer service communication skills.
Flexible with time, strong work ethics and willingness to work hard to
achieve employer objectives.
Attention to detail
Adaptability and ability to work under pressure.
Excellent ability to handle multiple tasks at the same time.
I am a team player, and enjoy working well with others to get things done.
Professional Experience
PROFESSIONAL SURVEYS INS-USAA, LARGO, FLORIDA
Customer Service Rep/Assistant Trainer, 2009 – 2011
Communicate over the phone with USAA members to accurately update
and verify the information on their auto policies.
Performed outbound calls to members to gain important missing
information needed for policy updates.
Contribute to constant improvement by sharing ideas with supervisors
and other management staff.
Assisted within the training department in training new hires.
INFINITI RESOURCES, CLEARWATER, FLORIDA
Sales Representative, 2008 – 2009
Reading from scripts that describe products or services, in order to
persuade potential customers to purchase a product or service.
Deliver prepared sales talks.
HOME SHOPPING NETWORK, ST. PETERSBURG, FLORIDA
Universal Customer Service Representative, 2007– 2008
Confer with customers by telephone to provide information about
products and services, to take or enter orders.
Resolve customers service or billing complaints by performing activities
such as exchanging merchandise, refunding money, and adjusting
bills.
Assisted customers with any HSN.com issues and in placing online
orders.
Respond to customer inquiries via e-mail.
HOLLYWOOD VIDEO, PORT RICHEY, FLORIDA
Store Manager, 2001 – 2007
Review financial statements, sales and activity reports, and other
performance data to measure productivity and goal achievement and
to determine areas needing cost reduction.
Plan and direct activities such as sales promotions.
Determine staffing requirements, and interview, hire and train new
employees, or oversee those personnel processes.
Perform sales floor work such as greeting and assisting customers,
stocking shelves, and taking inventory.
Manage staff, preparing work schedules and assigning specific duties.
Education
VICTOR J. ANDREW HIGH SCHOOL, TINLEY PARK, ILLINIOS
General Diploma, 1877-1991
SOUTH SUBURBAN COLLEGE, HAZEL CREST, ILLINOIS
Emergency Medical Technician, 1994-1995
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