Customer Service Sales

Luc Marcinek **** Arquette Dr. Indianapolis, IN. *6235

Cell: 949-***-**** *********@*******.***

E nt ry-Level Professional / Business Development Professional

• Recent graduate of IUPUI; Bachelors Degree; 3.2 GPA Key Competencies

highly motivated to launch professional career. Customer Acquisition

• Excellent interpersonal, communication and relationship Referral/Repeat Business

building skills. Listens attentively, communicates Generation

persuasively and follows through diligently. PowerPoint Presentations

• Technically skilled cross platform knowledge (Win/Mac) Public Speaking

and proficient in Word, Excel, PowerPoint, and Photoshop. Complaint Handling

Consultative Sales

Sales Reports &

Correspondence

POS Systems

Inventory Management

Education

Indiana University, IUPUI campus, Indianapolis, IN.

Bachelor in General Studies, concentration in social and behavioral science, minor in Geography, GPA: 3.2,

May 2011

• Awards: Dean’s List 2009 2011, Employee of the Month – 5 times, Junior Management Achievement

Volunteerism: Someone Cares Soup Kitchen, (Costa Mesa, CA, 2004 2007)

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Languages: Fluent in English and Polish

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Work Experience (concurrent with college studies)

Carpenter/Framer/Asst. Foreman, 6/2007 to 2/2010

Robert D Young Construction, Greenwood, IN

Commercial metal stud framing, operated JLG straight booms/scissor lifts/power tools

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One year as Assistant Foreman, trained newer employees, read blueprints, laid out site, solved problems and

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conflicts as they arose.

Head Waiter/Bartender/Trainer, 3/2004 to 10/2006

CJ’s of San Clemente, San Clemente, CA

Earned consistent commendations for exemplary service/Regularly singled out on comment cards for “going

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above and beyond expectations” and “providing outstanding service and attention to guests.”/Recognized for

ability to quickly establish rapport with customers, up sell products and build a loyal clientele.

Selected and streamlined bar products based on analysis of consumption and sales/Developed floor plans for

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auxiliary bars used for large private parties.

Managed and trained 7 10 employees, set up dining room and bar, customer service, follow MSDS manual, and came up with

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daily/weekly specials.

Crew Leader, 2/2002 to 2/2004

The Window Broker, Anaheim, CA.

Managed and trained 2 5 employees, drove company vehicle, provided exceptional customer service,

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Collected payments, sold additional products to customers.

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CNC Laser Operator, 6/1999 to 1/2002

Pico Metal Products, Santa Fe Springs, CA.

Loaded programs, adjusted machine settings, loaded/unloaded metal, maintained 3 TRUMPF lasers.

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Operated large overhead warehouse crane, operated 2 forklifts

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References: Available upon request

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