Customer Service Health Insurance

Yoel Mazorra

Energetic, dependable, enthusiastic, highly responsible, and motivated. Detail

Profile oriented, well organized, thorough problem solver with excellent leadership

skills. Multitask employee able to work long hours under stress, customer

service oriented. Fluent in English and Spanish.

To obtain a position with increasing responsibilities, personal growth and

Objective professional achievement.9950 SW 136 Ct

Strong desires to learn and teach.

th

Miami, FL 33186

Cell: 786-***-****

E-mail: ********@*****.***

Skills Management and organizational skills

Staffing and Auditing

Medical Terminology

Excellent typing skills and customer service

Good time management

Flexible and reliable

Good listener and people oriented.

Professional and assertive

Bilingual (English & Spanish)

Work 1990 – 2008 Mercy Hospital

3663 South Miami Ave, Miami, Florida 33133

experience

Admission Department 2006 – 2008

Admission Supervisor

Trained, supported, and coached Admission Staff

Assisted department head in the hiring process interviewing new candidates

Processed payroll and maintain the department schedule

Worked closely with the department head in the staff retention process

Collected patients’ liability insurance copayment

Contacted patients’ health insurance to obtain authorization for inpatients,

outpatients and 23hours admissions

Bed-board controller

Contacted other facilities and doctors to process patients’ transfers

Processed and analyzed employees’ productivity reports as well as monthly

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cash collection reports

Surgical Lobby 2000 – 2006

Surgical Lobby Supervisor

Maintain the surgical schedule updating the insurances’ authorizations

Keep tract of all self-pay packages

Trained, supported, and coached, Surgical Lobby Staff

Assisted department head in the hiring process interviewing new candidates

Processed payroll and maintain the department schedule

Worked closely with the department head in the staff retention process

Collected patients’ liability insurance copayment

Contacted patients’ health insurance to obtain authorization for inpatients,

outpatients and 23hours admissions

Processed and analyzed employees’ productivity reports as well as monthly

cash collection reports

Admissions Department 1993 – 2000

Admission Supervisor

Trained, supported, and coached Admission Staff

Assisted department head in the hiring process interviewing new candidates

Processed payroll and maintain the department schedule

Worked closely with the department head in the staff retention process

Collected patients’ liability insurance copayment

Contacted patients’ health insurance to obtain authorization for inpatients,

outpatients and 23hours admissions

Bed-board controller

Contacted other facilities and doctors to process patients’ transfers

Processed and analyzed employees’ productivity reports as well as monthly

cash collection reports

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Emergency Room 1990 – 1993

Registration Clerk

Entered patient information data into the system

Contacted the patients’ insurances to obtain approvals

Collected Emergency Room’s fees after treatment for patients without medical

health insurances

Miami Dade Community Collage (1998 – 1999), 24 credits

Education

earned.

GED

Customer Service and Conflict Resolution Training

Dealing With Difficult Employees

Assertiveness Training

YCHANLA Voc Institute – Phlebotomist, 2009

YCHANLA Voc Institute – CNA, HHA, and CPR, 2009

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