Quality Assurance Software

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Kaush Chokshi 561-***-****

Director of Software Development 404-***-****

West Palm Beach, FL

EXECUTIVE SUMMARY

I am a Senior Technology leader with twenty-five years experience, with a proven track record of delivering

quality software products and services, building and transforming technical teams, and improving

communication and processes, particularly in high-growth and transitional organizations. I have extensive

experience in software development life cycle, operational management, and P&L and budget

responsibilities. I am an excellent communicator, highly motivated and conscientious.

SELECTED ACHIEVEMENTS

Director - Lead software development to expand group healthcare practice by 30% annually

CIO/consultant - Turned around software development quality and delivery at a non-profit

CIO/Director - Successfully executed start-up business plan at ecommerce software provider

VP - Drove 500% growth at ecommerce/SaaS/web hosting provider

EXPERTISE

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Technology roadmap Off-shore development outsourcing

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Architecture and standards Customer Support

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Software Development Life cycle Business plan execution

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SDLC and AGILE/SCRUM Business Intelligence, product strategy

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methodologies Start-Up, Turnaround & Growth

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Ecommerce, Web, Healthcare, Financial Project Management and Delivery

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Budget and P&L Vendor contract management

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ASP.NET, C#, MS-SQL 15 years of senior management

• Linux/Apache/Mysql/PHP/PERL

PROFESSIONAL EXPERIENCE

Director of Software Development 3/2010 - Present

NCDR, LLC Atlanta, GA

Responsibilities: At A high-growth $300M healthcare provider, lead a team of 12 software developers,

architects, QA, and support staff to develop and operate a group-healthcare and patient management software

system with over 5000 concurrent sessions, to expand company growth by 30% per annum

• Improved speed of delivery and quality with AGILE best-practices

• Improved revenue/savings by $3M/year by implementing ROI-prioritization methodology to

measure, track and report on benefit/cost-savings/resource-usage of software projects

• Improved communication with executives, product manager, stake holders and customers through

AGILE and snapshot reporting

• Improved quality and reduced help desk volume by 20% by stringent application of quality

assurance process including early planning and automated and user testing

• Managed to critical factors of innovative product functionality, scalability, robust architecture,

security, and compliance (HIPAA)

• Technology: ASP.NET/SQL 2005/C#, Powerbuilder, distributed thin client environment

Kaush Chokshi Director of Software Development 1 of 3

CIO/consultant 12/2007 – 1/2010

Technology Consulting Palm Beach Gardens, Florida

Consulting services to improve software quality and delivery.

Main client: People for Ethical Treatment of Animals, Norfolk, VA :

Responsibilities: Manage team of 20 software developers on-site and off-shore, architects, QA, network

administrators, and technical support personnel; implemented CRM system to improve donation revenue;

developed and operated over 120 web sites

• Overhauled technology, resources and processes for efficiency; reduced costs by 40%

• Migrated technology to open-source and COTS; increased off-shore staff to further cut costs

• Improved quality and delivery through SDLC, AGILE and quality assurance processes

• Developed and operated Blackbaud CRM system, over 120 web sites, SQL databases

• Managed hosting, data center, network, and vendors

• Managed to critical factors of continuity, robustness and reliability to increase donation revenue

• Technology: ASP.NET/SQL 2005/C#, LINUX/APACHE/MYSQL/PHP, Joomla

Other clients: Ecological meet-ups; beyond-karma.com

CIO/Director of Software Development 5/2003 – 6/2007

Cross Match Services Inc Palm Beach Gardens, Florida

Responsibilities: At a $80M biometric hardware and services provider, build an e-commerce services

subsidiary from ground-up to team of 20 software developers, in-house and out-source, QA, architects, and

administrators; responsible for software development, hosting, systems and network administration,

provisioning and billing, operations, customer support, training, vendor management

• Built up to a teams of 20 software developers, in-house and out-source, QA, architects, and

administrators responsible for software development, hosting, systems and network administration,

provisioning and billing, operations, customer support, training, vendor management

• Developed and operated web-enabled, database-driven e-commerce service for acquisition, secure

transmission and storage of biometric (fingerprint, photographs, electronic signatures) data

• Instituted an AGILE and SDLC software development processes for rapid and high quality

deployment for a highly reliable and efficient software product delivery process

• Deployed and operated 300 remote biometric collection stations

• Managed critical success factors of early-to-market functionality, high security, resilience and

scalability of systems and operations

• Technology: Microsoft ASP/.NET front-end with clustered Unix/Oracle database backend in a

securely-hosted, multi-tiered, redundant architecture.

Vice President of Engineering 5/1999 – 12/2002

Affinity, Inc Fort Lauderdale, Florida

Responsibilities: At a hosting/ASP/SaaS/e-commerce provider, reporting to the CEO, develop and operate

products and services for web hosting, email and e-commerce customers, increasing revenues from $12M to

$60M, and directing a staff of 60

• Transformed product development and operation divisions from a $12M ISP services organization

to $60M web products and operations organization

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• Built a results-oriented 60-person technical organization consisting of teams of software developers,

quality assurance specialists, architects, systems engineers, network engineers and systems

administrators

• Streamlined operations of data centers in four locations to cut cost and improve SLA

• Reduced customer support call volume by 30% by stringent application of quality assurance process

of requirement-specifications-testing-deployment cycle

• Managed to critical success factors of early-to-market products, high quality, and automated

provisioning and billing

• Successfully and cost-efficiently integrated two acquired companies in 2002 while maintaining an

aggressive product release schedule

• Technology: Linux/Mysql/Apache/Perl, ASP.NET, PHP, other web and e-commerce technologies;

Oracle, DB2, Mysql, MS-SQL; networks (Cisco switches, routers, SAN); backup systems (Tivoli),

and monitoring systems (Netscout, Bigbrother); CRM, Problem report system, Billing system

Professional Services Manager 1993 – 1998

Silicon Graphics, Inc Silver Spring, Maryland

Responsibilities: At $1B manufacturer of Unix 3-D graphics hardware and software, provide professional

services particularly in the web space.

• Developed $8M professional services business from start up

• Designed solutions, managed and implemented consulting projects in the SGI Web practice,

principally for customers interested in web-enabling existing systems such as CRM, Intranet, HR

systems, e-commerce, data warehousing, cross-applications, database conversions

• Technology: Unix, C, C++, Java, Perl, VRML, Cosmo, CASE and other tools

Software Engineer 1981 – 1993

Columbia, Maryland

Concurrent Computer: real-time and parallel processing in speech, signal and image processing

CGR Medical: Designed a real-time, embedded systems for X-ray generators

SRL: Expert systems, natural language processing software

EDUCATION

M. Sc., Computer Science, 1984, Johns Hopkins University

B. Sc., Computer Science, 1981, University of Connecticut

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