Customer Service Sales
Resume:
Rhea Ellen Cerezo
mobile: 408-***-****
home: 408-***-****
****.******@*****.***
Objective:
. Seeking for a new career as a customer service support in a retail
setting leveraging my utmost potentials, skills and background with
the goal to identify or uncover real opportunities for growth, success
and value.
.
Professional Strengths:
. Experience with PC's; Microsoft Windows 7, MS Office, Outlook, Print
cutters, Flexi sign pro graphic designer program, and Adobe.
. Demonstrates ability to meet deadlines under heavy work load
conditions.
. Good communication skills, customer service, and process improvement
skills.
. Consistently and effectively provide quick resolution to employee
issues/concerns.
. Maintains outstanding attendance record throughout tenure of work.
. Adaptable, flexible quick learner and easy to learn new policies and
procedures..
. Knowledge of company's retail business work policies and procedures.
. Results driven and have the ability to foster effective work
relationship and build consensus.
. Ability to organize and prioritize multitasking functions. Have the
ability to manage multiple projects simultaneously.
. Proven track record of implementing and following company changes and
ways consistently meeting goals and deadlines.
. Results driven, dedicated to maximizing potentials to meet and exceed
expectations.
. Creative, efficient, willing to learn new innovative ways and
techniques to further advance technical knowhow and knowledge.
Highlights and Interests:
Membership in B.A.G.E.L (Bay Area's Greatest Entertainment Live) club
promotes Bay Area music, shows, modeling, arts and other entertainment
projects.
Membership in 2008 spring Art show
2 years technical courses in Black and White photography.
2 years courses in Spanish
Employment History:
Cotton On
Sales Associate - (06/2011To Present)
Newpark Mall Pkwy, Newark, CA.
Responsibilities:
. Assisted customers in varied of apparel sales service related
functions, answering queries on available sizes, colors and return
store policies.
. Received inventories, restocked racks/shelves, apparel displays,
sorted, tagged and merchandise supplies.
. Maintained, safety, upkeep of the store area, prevention of losses and
protection of all stores assets.
. Ability to maintain tact and composure on multiple and fast paced
service customer demands, requests of stocks, sizes and color, and
other multiple customer service request on site.
. Maintained solid knowledge of the product and services, policies and
procedures for the job.
The Children's Place
Sales Associate/Customer Service - (06/2010 To 03/2011)
Great Mall Pkwy, Milpitas, CA
Responsibilities:
. Responsible in delivering quality customer service functions while
meeting sales quota.
. Restocked children's apparel racks and shelves, accountable for good
presentation and display for customer's visual depth and interest.
. Responsible for multiple or simultaneous customer demands/requests in
all apparel related purchases or returns or providing correct apparel
color and fit. Lead by example and be able to adaptor be flexible in
resolving high stressful customer related purchase or return issues.
. Cash register duties.
. Responsible in following company's set of policies and procedures,
protection of cash and assets, prevention of losses.
Paramount's Great America
2402 Agnew Rd., Santa Clara, CA 95054
Amusements Ride Attendant - (04/2009 To 11/2009)
Responsibilities:
. Responsible in assisting public customers on the different amusements
rides booths and other entertainment venues ensuring public safety and
enjoyment of public customers around the park areas.
. Cash handling and assets protection.
Education:
De Anza College
Cupertino, CA
Fall 2008-Present
Associate in Arts, GPA: 3.0
Milpitas High School
Milpitas, CA
August 2004-June 2008
Graduated with High School diploma
References:
. Sally Nacianceno, MD, Gastroenterologist, Regional Center of San Jose,
. Pat Lesaca, Retired RN, Santa Clara Valley Medical Center, San Jose,
CA, 408-***-****
. Romesa Wilson, Sales Cashier Lead, Children's Place, Great Mall Pkwy,
408- 586-9270
Contact this candidate