Manager Customer Service

YVETTE FORNEY **** Alderbrook Drive, High

Point, NC 27265

336-***-**** • *******@*****.**.***

QUALIFICATIONS PROFILE

Dedicated and customer-focused Manager with proven strengths in receivables management,

strategic planning, training and building effective internal and external business partnerships.

Strong concentration in producing results.

Demonstrate ability to forge, lead, and motivate outstanding teams that provide top-

quality results.

Initiate and implement process improvements.

Outstanding interpersonal skills, communication skills, time management, multi-

tasking, computer and analytical skills.

PROFESSIONAL EXPERIENCE

Credit Manager

ITW TEXWIPE, KERNERSVILLE, NC 05/ 2010 08/2011

Managed the corporate credit policy and collections activity for domestic and

international operation. Maintain a corporate DSO of 50 days or less, and the past due

threshold for greater than 90 days less than 1% of the total AR balance. Established new

account set up. Administered and modified credit terms and limits. Responsible for

invoicing, account reconciliation of related bank accounts, customer rebate programs,

pricing database maintenance, cash application and sales and use tax reporting. Maintain

effective relations with distributors, sales and customer service organizations.

Credit Manager – Eastern Region

SEALY, INC. TRINITY, NC 12/2003 04/2010

Responsible for accounts receivable portfolio for domestic eastern credit region . Accessed credit

risk of dealers through research, analysis of business reports, credit information and financial

statements. Monitored the business landscape of the portfolio to identify risk factors that may

lead to uncollectible accounts. Administered and modified credit terms and limits. Identified,

initiated and coordinated process improvements interdepartmental and cross-departmental.

Established and implemented company credit policy. Supervised and directed team of collection

and cash application staff.

Accounts Receivable Collection Manager

ALLIED INTERSTATE, INC. GREENSBORO, NC 02/1997 09/2002

Managed the collections of third-party accounts receivable portfolio in a call center environment

for major telecommunications, utility, cellular, retail, mortgage and banking clients. Defined team

goals to meet financial objectives of client accounts. Met with clients on a regular basis for

performance audits. Implemented process improvements. Supervised, trained and monitored the

performance of collection staff of 15-30.

Accounts Receivable Agent

PEPSI COLA BOTTLING GROUP. WINSTON-SALEM, NC 04/1994 02/1997

Managed accounts receivable for Wal-Mart and K-Mart Stores. Supervised and trained support

agents responsible for invoicing, cash application, adjustments and charge backs. Coordinated

month/year-end reports for general ledger reconciliation. Achieved and maintained DSO from 45

days to 36 days.

YVETTE FORNEY

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Credit Analyst

LEVOLOR HOME FASHIONS, HIGH POINT, NC 01/ 1989 01/1993

Managed a portfolio in excess of 7 million consisting of mass merchandisers and department

stores. Responsible for new account set up, analysis, credit line review, cash application,

adjustments and collections. Implemented and coordinated departmental process improvements.

EDUCATIONAL BACKGROUND

Bachelor of Science –Business Administration and Marketing

& T STATE UNIVERSITY – Greensboro, North Carolina

NORTH CAROLINA A

1986

MBA –Business Administration

– Charlotte, North Carolina

PFIEFFER UNIVERSITY

2007 to present

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