Loss Prevention Manager
Resume:
W.B. Bates II
**** ****** *******, ******* **
*****************@*****.***
____________________________________________________________________________
_________________ Professional Summary: Forward thinking individual with
teaching, management, supervisory, loss prevention and administrative
leadership experience. My managerial roles include Operations Manager for a
major retail company with annual sales of 20 million dollars and managing
20 employees, President of a loss prevention company that started as a home
based business and grew to a 4 man office, employing investigative
contractors. My teaching experience is with Southwest in the
Social/Behavioral Science department for 3 years. Supervisory experience
includes my years as Chair, supervising 5 instructors and over 100 college
students. The administrative role as Chief Academic Officer for Remington
College-Cleveland allowed me to lead a team of over 50 dynamic change
agents who understood the value of people and who believed that educators
have a unique opportunity to become a part of something greater than
ourselves. This is a philosophy I believe strongly in that has guided me
throughout my life and continues to be proven testimony when students
graduate and become successful citizens based on a skill set earned from
our college.
Education: MA in Liberal Studies 2004; BA in Criminology & Criminal Justice
1999; BA in Sociology 2006
Dynamic Employment History:
1/2010-3/2011 Remington College Director of Education and
Chief Academic Officer
. Compliance Officer of Academics for regulatory agencies, ensuring
accreditation mandates are reviewed, followed and enforced with the
Accrediting Commission of Career Schools and Colleges (ACCSC)
. Participated in successful ACCSC visits as Chair and Director in 2006,
2010 and 2011
. Recruited and participated in selection of Program Advisory Board
members to organize successful meetings of academic programs as
mandated by accreditation
. Monitored graduation and placement cohorts to ensure accreditation
benchmarks were met
. Improved campus talent by recruiting, developing, training and
retaining highly effective faculty that produced quality graduates;
monitored faculty member credentials, licenses and work experience to
ensure compliance with company policies and regulatory requirements
. Managed a team of 7 academic Chairs, 50 instructors, the librarian and
the GED program coordinator; responsible for the Ability to Benefit
program (ATB) with successful GED outcomes
. Managed 9 academic programs; 3 associate degree programs and 6 diploma
programs
. Delivered the campus objective of graduating successful people with
competitive skill sets by developing students' functionality and
professionalism to compete in today's market
. Improved student retention rate from last in the company to second in
the company YTD as of March 2011
. Reduced company costs by controlling faculty salaries, book
expenditures and supplies
. Managed all aspects of the students' academic experience, including
transfer criteria, curriculum development, student tracking, academic
probation and student attrition
. Improved employee and student morale by implementing student and
faculty recognition program
. Disciplined students and faculty as needed to ensure compliance with
company objectives and helped
develop team members through coaching opportunities
. Developed and taught in-service topics such as the DNA of a dynamic
instructor, student retention, customer satisfaction and curriculum
development using PowerPoint, Excel and Word
12/2006-12/2009 Remington College Criminal Justice
Department Chair
. Managed and supervised 5 instructors and 158 students in the Criminal
Justice program
. Improved Criminal Justice student retention 31% in three year period
by delivering leadership and convincing others to become agents of
change; worked aggressively with reenrolls by establishing "call-a-
thons" to increase program population and improve cohorts for
completion % as mandated by accreditation
. Recruited, interviewed, hired, oriented, trained and managed
instructors for the program
. Conducted monthly faculty meetings to keep faculty involved in company
operations
. Evaluated student transcripts for transfer credit, responsible for
department attrition control; planning, assigning, and directing work;
developing curriculum; appraising performance; rewarding and
disciplining employees; addressing complaints and resolving problems,
and administered student evaluations at end of each quarter
. Served as advisor to Omega Eta Psi-Remington Chapter of the American
Criminal Justice Association
. Managed difficult or emotional internal and external customer
situation and responded promptly to customer needs by soliciting
customer feedback to improve service
. Initiated product knowledge training for admission representatives to
ensure accurate information for prospective students
. Directed sexual harassment training for incoming students based on
Title IX
. Mobilized students and faculty by building relationships with
neighboring high schools and community leaders and developed a project
plan to simulate a "Mass Destruction" event on campus
. Extracted reports from CampusVue/Acxiom Live Database including LDA,
Master Student Listing, Instructor Drop Analysis, grade reports,
degree evaluation reports and SAP (Satisfactory Academic Progress)
8/2005-12/2006 Shelby County Government Pretrial Services Counselor A
(Day Reporting Center)
. Facilitated group-cognitive-behavioral programs such as Anger
Management, Relapse Prevention and Moral Reconation Therapy with adult
and juvenile clients in a therapeutic setting. Counseled clients in
areas such as job readiness, budgeting and life skills
. Monitored defendants with Judicial Support System (JSS) to ensure
defendants had no additional charges while on release to the center,
monitored defendants with Jail Management System (JMS) to ensure
warrants were not issued due to non-compliance with release terms.
Submitted daily status reports to courts to inform Criminal and General
Sessions Judges on the progress of defendants released to the Day
Reporting Center and conducted home visits for non-compliant defendants
. Monitored defendants' court appearances to ensure a 100% compliance in
reporting to court for trial or preliminary hearings, conducted court
presentations to recommend release into the program for qualified
defendants, supervised a caseload of 50-60 defendants per month
. Created networking partnerships with community agencies such as Memphis
Job Corps, Memphis City Schools and Messick Adult Education Center,
administered on-site random drug screens; testing for illegal substances
and submitted bond revocations for non-compliant defendants
. Consistently achieved and maintained a 75% negative or decrease in
illegal drug use with defendants in the Relapse Prevention program,
analyzed recidivism rate of defendants after graduation from program or
case dismissal, and compiled accurate statistical data
. Received "Excellence in Performance" recognition January 2006
9/2002-8/2005 Shelby County Government Pretrial Services
Counselor B
. Interviewed and conducted background investigations and prepared reports
on defendants awaiting trial; achieved an above average interview rate
of 26%. This indicates how many clients were successfully interviewed
and logged per shift. Counseled clients regarding correct procedures
before going to court
. Counseled domestic violence defendants/victims to prepare for future
court appearances. Set felony bonds with Judicial Commissioner to ensure
defendants were properly scheduled to appear in court. Assigned
defendants to court operations for monitoring upon release from jail.
Prepared dockets to ensure defendants were in correct division of
General Sessions or Criminal Court. Completed all felony packets within
shift and ensured bonds were set accurately, achieving a packet
completion rate of 22.87%
. Maintained an open dialogue with 24-hour clerk's office and Judicial
Commissioners; entrusted to work 8:30pm-6:30am with no supervision;
worked well under pressure allowing an error rate of only 2.22% with a
process rating of 97.75%. Released qualified individuals on ROR bond
with a release rate of 27.6%, utilized JSS, JMS and NCIC as tools in
determining release of arrested individuals; assisted Judicial
Commissioners with objective information to determine bond
. Received the "2004 Outstanding Performance" award from Shelby County
Government and Mayor A.C. Wharton; top 10% in Pretrial Service
Counselors in work performance
8/1999-9/2002 Office Depot, Inc Assistant Manager
Operations
. Managed all operational functions to include receiving and back room
inventory, merchandising and store maintenance, cash office, DM/LP
audits; managed 20 employees
. Controlled shrink with weekly audits. Conducted cash office functions
and payroll processing. Utilized green dot and take-a-ticket program to
maximize customer experience and merchandise integrity
. Reduced employee turnover by recruiting and hiring seasoned retail
professionals from competitors, cross-trained all employees, oriented
and evaluated employees to efficiently support company policy and
culture
. Increased sales and profitability with aggressive exposure of corporate
sales programs such as Configure to Order computers (CTO), Product
Protection Plan (PPP) and Special Order Chair (SOC)
. Capitalized on strategic product placement by improving conversion rate
and suggestive selling techniques to improve market basket % and
increased average purchase price; met planned sales and profit goals
during peak hours with use of high margin items and PPP attachment rates
. Held customer returns below district average with aid from the refund
report; assisted with loss prevention initiative of low shrink with
strict compliance of writing off store use merchandise, labeling top
stock correctly, and accurately scanning merchandise during receiving
hours to reduce shrink
. Monitored top-stock pulls and researched negative on hand report for
maximum customer experience
. Created and monitored workforce schedules for budgeting purposes
. Maintained a team approach in the day-to-day management of store
associates
8/1994-9/2004 Loss Prevention Experience Undercover
Officer
10 years of retail and business entrepreneurship and service for
several leading retail companies such as Goldsmiths', Target, Super K-
Mart and the Sports Authority. Use of CCTV to apprehend internal and
external threats to company assets was expected, as well as appearing
in court to testify. Writing detailed, concise and accurate reports
with correct grammar and punctuation was vital in these positions. As
Loss Prevention Manager for Off 5th Saks Fifth Avenue, responsibility
was interviewing employees suspected of theft. Daily audits of the
cash room and random audits of cash registers were mandatory. Employee
training on shrink related issues was done once a month and upon
hiring of all new employees.
6/1998-9/2004 Advance Intelligence, Inc
Owner, President and CEO
. Started a loss prevention company that catered to small businesses in
the food industry. Contracted with businesses that had no traditional
loss prevention staff. Used loss prevention mystery shops as an
effective tool in reducing employee theft and curbing employee
dishonesty. As time progressed, started the Bates School of Loss
Prevention training, which taught students correct procedure for
initiating an apprehension in a retail setting. At the time, Advance
Intelligence was the first school of its kind in the Memphis area
. Responsible for communication, all decision making, leadership and
management of the company. Responsible for recruiting new businesses
with advertising and selling
. Wrote business proposal and secured funding for company; wrote business
model that promoted vision, goals and objective of company; completed
income statement projections for business
. Secured funding to move business from apartment to location on Poplar
Avenue, hired administrative assistant and additional contractors,
incorporated company in 2002, responsible for accounting using
Peachtree software
8/2006-12/2009 Southwest Tennessee Community College
Adjunct Professor
. Taught Sociology classes to students in a college setting using an
effective teaching pedagogy. Delivered classroom instruction in
Introduction to Sociology, Social Problems and Family in Global
Perspectives. Prepared and delivered instruction using lecture, video,
hand outs and hands on learning. Facilitated classroom discussions
based on Sociological concepts and theories. Developed lesson plans
and inspired student involvement with dynamic classroom instruction
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