Customer Service Real Estate

P. O. Box ***, Marietta, pa *****

717-***-**** (Cell) ( *******@*****.***

Lynne Daub

professional summary

Administrative professional with over 15 years of experience in the

field. Highly organized and capable of handling many diversified

duties and managing them with flexibility and dependability. Strong

customer relations skills with the ability to establish and maintain

positive and productive relationships with clients, management, and co-

workers. Proven record of advancement and increasing

responsibilities.

professional Experience

Secretary: Worked temporary job assignments for Con-way

Freight, - 2011

Rettew Associates, Inc., and The Spine Specialists

through

Spherion Office Professionals, JFC Staffing, and JFC

Medical

Staff Assistant/Administrative Secretary: IT Administration -

1994 - 2010

The Penn State Milton S. Hershey Medical Center: Hershey, PA

. Responsible for administrative support functions for the

Information Technology Department

. Answer department telephones in a timely and friendly manner

and forward calls to the appropriate department employees

. Responsible for in-processing and out-processing of

employees, including volunteers, consultants, and contractors

. Type new purchase requisitions in the Lawson System

. Coordinate rental of audio-visual equipment and conference

phones for IT meetings

. Coordinate shipping products for department employees,

including typing shipping forms and labels, calling for pick-

up, signing for packages and notifying employees of package

arrivals

. Greet visitors, notify appropriate employee(s), and direct

visitors to correct location

. Schedule meetings for department employees and contact all

attendees with meeting details

. Responsible for inventory control of all office supplies,

including ordering regular and special order supplies,

restocking inventory and recycling of toner cartridges

. Prepare badge and key requests for contractors, as well as

for new department personnel

. Prepare Facilities Work Orders for maintenance repairs,

setting up conference room tables, etc.

. Member of the Quality of Work Life Council

. Schedule the weekly "Officer of the Day" in three formats,

including the "SmartWeb" program

. Created and maintain handbook of current job responsibilities

and IT office supply master list

. Assist Account Management in the 25-stepRemedy System for new

E-mail Accounts

Senior Manuscript Typist: Department of Cellular and Molecular

Physiology - 1992 - 1994

. Prepared and typed federal grants for Diabetes Research for

the National Institutes of Health and the Juvenile Diabetes

Foundation

. Typed scientific abstracts, manuscripts and grant reviews for

faculty

. Sent and received national and international faxes and

distributed office mail

. Typed, copied and distributed lecture handouts for medical

students

. Recorded and maintained scientific journals for department

library

Weekend Receptionist (Part-time) - 1992 - 2010

Homestead Village, Inc. Continuing Care Retirement Community:

Lancaster, PA

. Responsible for meeting and greeting residents and guests and

assisting residents in daily activities

. Answer telephones in a timely manner and screen and direct

incoming calls as appropriate

. Complete various typing and secretarial tasks, including

sorting the facility's mail, updating the weekly activities

board, sell postage stamps and reconcile stamp cash drawer,

and calling family members to remind them of monthly meetings

. Copy, collate and distribute over 300 copies of the

"Homestead Happenings" monthly activities calendars, copy

weekly menus for the residents, and copy and fax documents

for residents

ADDITIONAL professional ExperiencE

Executive Secretary

The Association of Operating Room Nurses, Inc.: Denver, CO

. Responsible for all typing and secretarial tasks for

Assistant Director and Nurse Consultants of the

Education/Consultation Division

. Answered telephones and composed correspondence using

shorthand and/or Dictaphone

. Responsible for typing technical correspondence, articles for

AORN Journal, hospital consultation reports,

articles/manuscripts, reports, bibliographies and didactics

for management courses/seminars

. Produced charts and overheads

. Attended division and national committee meetings and took,

transcribed, and distributed meeting minutes

. Tabulated statistics for reports

Weekend Secretary

Metro Brokers Real Estate: Denver, CO

. Responsible for weekend secretarial support to Brokers and

Sales Representatives in busy real estate office

. Typed contracts and advertising listings and input new

listings into the MLS system

. Scheduled home showings for the Realtors and prepared bulk

mailings

Technical Skills

Typing (65-70 wpm), Shorthand (60 wpm), Microsoft Word,

Excel, PowerPoint, Medical Transcription, Dictaphone, Data

Entry, Outlook and GroupWise E-mail systems, familiar with

medical terminology, scheduling, making travel arrangements,

handling expense accounts, etc.

Education

. Upper Darby High School: Drexel Hill, PA

Graduated, Secretarial and Business Courses

. Continuing Education

Completed various training courses and seminars, including:

Problem Solving

and Decision Making; Service Excellence for Staff; Customer

Service Training;

Interacting with Others; Staff Assertiveness Training; Stress

Management and

Balance; Women's Leadership Summits; Achieving Cultural

Competency in

Healthcare; Communicating Messages Through Organizations;

HIPPA Training;

WOW Customer Service; Identifying Personal Communication

Styles; Various

In-service and on-line classes at Homestead Village, Inc.

references

Available Upon Request

Contact this candidate