Manager Management
Resume:
Craig Sigler
Home:
Gilbertsville, PA 19525
Mobile:
E-mail: ********@*******.***
Results proven professional with 18 years experience within the Financial
Services industry. Successfully lead Client Service,
Administrative/Operations, Project and Compliance Departments/Teams.
Consistently builds rapport with internal and external clients due to
experience and understanding of client expectations within the service
industry.
Core Qualifications---
Administration Management Communicates Effectively Risk Analysis
Staff Training &
Audit Experience ERISA/Plan Design Development
Builds Alliances/Rapport Operations Management Team Building &
Leadership
Client Relation Project/Process Thinks
Management Management Strategically/Analytical
Professional Experience--
Prudential - Dresher, PA
2010-Present
Section Team Manager, Annuity Services
Responsible for managing a team of associates within Annuity Services
operations.
. Responsible for overall management of associates, multiple queues,
training, and staffing.
. Prepare and review business metrics to measure against production goals
and receipt trending.
. Business Owner for multiple vendor relationships to include site
visitation and managing projects.
o Assisted with planning, facilitation and management of outsourcing
business functions.
. Lead and participated on departmental projects.
Selected Accomplishments:
. Met all required SLA's and quality standards.
. Ensured entire team was cross-trained to provide for increased
performance and growth.
. Successfully identified and implemented multiple process efficiencies.
. Successfully managed multiple vendor relationships to ensure all
deliverables were met timely.
Merrill Lynch - Hopewell, NJ
2009-2010
Pension Consultant
Provided ERISA consultation and training to plan sponsors, business owners
and the field force.
. Performed plan and benefit analysis for purposes of mapping to ML
prototype document.
. Designed and conduct compliance forums for ML employees and the field
force.
. Designed training materials for ML employees and the field force.
. Lead and participated on departmental projects.
Selected Accomplishments:
. Received consistent positive feedback from clients and the field force.
. Designed multiple training summaries for Client Service teams and the
field force.
Developed and managed project to identify, mitigate and/or eliminate
process deficiencies in the year end compliance testing process with the
end result being increased internal and external client satisfaction.
o Identified, categorized and analyzed over 1,500 incidents and 500
hours spent on such deficiencies.
o Partnered with the business to build process efficiencies to reduce
excess hours spent and increase accuracy.
Vanguard - Malvern, PA
2005-2009
Control & Governance Manager (2006-2009)
Responsible for developing, managing and participating on projects designed
to identify risk in operational processes with the end result being the
implementation of effective business controls.
. Business liaison between Operations and Internal Audit.
. Managed system and information security for over 6,000 employees to
ensure no SAS-70 exceptions exist.
. Divisional business/process lead for Oracle-based Siebel Client
Relationship Management tool to include the development of training
materials, change management, technology upgrades and reporting.
Selected Accomplishments:
. Successfully led team which reduced divisional data quality exceptions by
99%.
. Successfully led team in the development of a process concerning the
capturing, analyzing and reporting of client-related operational
incidents in order to mitigate current and potential risk while enhancing
the client relationship.
. Reduced information security audit exceptions by over 90% through the
development of reporting, modification of monitoring policy, education
and business support.
Recordkeeping Services Manager (2005-2006)
Managed 1 supervisor and 10 administrators who were responsible for the
daily administration and participant transaction processing of retirement
plans which averaged 750 million dollars in assets and 10,000 plan
participants.
. Ensured record-keeping of defined contribution clients was administered
in strict accordance to each client's plan provisions, was in compliance
with ERISA, IRS and DOL laws, and followed Vanguard's policies and
procedures.
. Maintained contact with external clients regarding plan and participant
issues.
. Evaluated operational workflows to increase staff efficiencies and
implemented solutions to improve service levels.
Selected Accomplishments:
. Administration and Processing Teams consistently provided quality service
in a timely and accurate manner.
BISYS Retirement Services - Dresher, PA
2004-2005
Year-End Services Manager
Responsible for overall management of 4 supervisors and 40 associates, who
were responsible for year-end compliance functions including: compliance
testing (both automated and manual testing environments), refund
processing, Form 5500 preparation, employer contribution calculations and
forfeiture reallocations for 20,000 retirement plans and 1.8 million
eligible employees.
. Prepared and reviewed production metrics to ensure stated business
standards were met and for identifying trends.
. Implemented, reviewed and modified departmental procedures.
. Responsible for maintaining and ensuring continued development of
relationship with largest partner.
Selected Accomplishments:
. Met all required service level agreements.
. Received positive feedback from largest and most sensitive relationship.
Equitable/AXA - Secaucus, NJ
1999-2004
Client Services Section Manager 401(k) Operations
Managed the Bundled Product Administration Department to include: daily
supervision, staffing, employee performance evaluations, budgeting and
strategic planning.
. Prepared and analyzed metrics to ensure preparation, timely delivery and
accuracy of client census data, non-discrimination testing, and Form
5500's along with applicable schedules for over 2,500 clients.
. Reviewed regulatory changes and coordinate with department heads to
ensure proper plan administration.
. Liaison between AXA and Third Party Administrator.
Selected Accomplishments:
. Successfully managed GUST restatement process, to include the mapping and
restating of current prototype plan.
. Met all compliance-related required service level agreements.
Morgan Stanley Dean Witter - Jersey City, NJ
1997-
1999
Compliance Dept. Supervisor/Sr. Document Specialist
. Provided supervision and training for employees concerning non-
discrimination testing and Form 5500 preparation.
. Mapped previous qualified plan documents to MSDW prototype plan document
for purposes of adoption.
. Reviewed in-house plan documents against administrative practices to
ensure the plan was in compliance with law.
McKay Hochman Co., Inc. - Butler, NJ
1996-1997
Retirement Plans Consultant
. Responsible for providing technical consultation to clients regarding all
aspects of qualified and nonqualified retirement plans and their
applications.
Conducted seminars covering various retirement plan topics to satisfy
clients' continuing education requirements.
. Drafted qualified and nonqualified retirement plans.
New York Life Insurance Company - Parsippany, NJ
1993-1996
Retirement Plans Service Associate
Responsible for supporting the field sales force with qualified
retirement plan technical and/or product information.
. Provided Institutional Mutual Fund and Guaranteed Products services to
clients via written and oral communication.
Education /
Professional
. B.S. Finance, Ramapo College, Mahwah, New Jersey
. NASD Series 6 licensed
. MS Word, Excel, Access, PowerPoint, SharePoint, Project, Lotus Notes, and
Siebel CRM
Military Experience-
United States Marine Corps, Cpl/E-4, 2621
1985-1989
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