Customer Human Resource
Resume:
Alicia E. Branscomb
***********@*****.***
Plano, TX 75093
Experience
Advantage Staffing-Dallas, TX July 2011-
Present
Recruiter
. Research qualified candidates using internal/external career sites and
cold calling.
. Fill job openings as requested by clients in a timely manner (24-
48hrs).
. Review, screen, and prep candidates for upcoming job interviews.
. Edit candidates' resumes to fit client preference as well as counsel
candidates on resume construction.
. On-board selected candidates.
. Assist employees with weekly payroll process.
Esurance Insurance Company-Richardson, TX December 2009-
July 2011
PIP/Medpay Claims Assistant
. Assisted claim reps with customer/healthcare provider phone calls.
. Printed checks daily.
. Processed incoming/outgoing mail and faxes.
. Updated claims assignment spreadsheets daily.
. Copied customer medical bills/records for subpoena and IME requests
onto CDs.
Arvest Bank Group-Little Rock, AR June 2006-
August 2009
Central Mortgage Company
Mortgage Default Counselor
. Contacted customers regarding their delinquent mortgage status.
. Evaluated customers' financial situations and determined the
best fit assistance option.
Arvest Bank-North Little Rock, AR
Bank Teller
. Completed customer transactions.
. Resolved minor customer complaints regarding their account
status.
. Referred customers to financial services unique to their
situation.
. Received promotion to mortgage division of the company.
Education
Brookhaven College August 2011-
Present
. Payroll Practice and Mgmt
University of Arkansas at Little Rock August 2005-
May 2009
. Bachelor of Arts in Psychology
. Minor in Human Resource Management
. Internship with Little Rock Racial & Cultural Diversity Commission
. Member of Psi Chi The National Honor Society for Psychology Majors
Clerical Skills
. Knowledgeable in MS Office Programs
. Can operate all office equipment
. General knowledge of HCFA forms, DX, ICD-9, modifiers, and CPT codes
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