Customer Service Manager

Tammy Standridge

** ***** *****, *********, ** **517 678-***-**** *****.**********@*****.***

I am searching for a challenging and rewarding opportunity in a

Objective professional atmosphere where I can employ my unique skill-set to

advance my career. I put a lot of pride and integrity in my work. I’m

customer oriented and I multi task with excellent customer service.

Corporate Administrative Supervisor

Experience May 2010 - Aug 2011 Xerox Audio Visual Solutions, Norcross, GA

Oversee order processing from inception to completion for 12 sales

representatives while working closely with Director of Sales, Director of

Service and Engineering Department

Responsible for accounting functions for a $10MM + annual operations

including but not limited to billing, accounts receivable, accounts payable,

and credit memos

Responsible for weekly/monthly forecasting as well as real-time

revisions as required for the GA Region

Responsible for min/max inventory carried in stock

Supplementing project management staff for active and closed jobs

Responsible for setting up weekly lunch and learn sessions with our

vendor pool of 450

Inside sales team support for the North American operations

Perform customer service functions for internal and external customers

as required

Executive assistant to the President

Regional trainer - responsible for training all new hires (created new hire

process manual)

Administrative Manager (2007 - 2010)

Customer Service/Financial Supervisor (2006 - 2007)

Human Resources/Customer Service Rep (2001 - 2006)

Jan 2001 - Mar 2010 Sears Holdings Corp, Pendergrass, GA

Managed day to day operation for 1 Supervisor and 9 hourly associates

Oversaw customer service and financial department for a $1MM +/mth

distribution facility

Responsible for monthly forecasting, preparing annual financial plan,

and presented monthly financial updates to the operating team

Oversaw inventory accuracy for 850,000 sq ft. facility with daily cycle

counting and random bin inventory

Devised and implemented a customer satisfaction survey with drastically

improved customer service

Co-developed database to track key performance indicators resulting in

company-wide adoption as a best practice

Received multiple annual star awards for exceptional customer service,

an award that is voted on by 223 external customers

Schedule interviews for job positions, process new hire/termination

paperwork, responsible for conducting orientation, maintain personnel

files, and process worker's compensation claims

Quality Clerk

May 1997 - Jan 2001 Thrall Car Mfg, Winder, GA

Interacted closely with customers and resident inspectors

Instrumental in the success of quality department audits

Maintained department IHO database and prepared reports and graphs

for weekly staff meetings

Collateral Duties

Backup switchboard operator for 40 extensions

Reporting employee performance for 300 people

Administrative support for 18 inspectors, manager and supervisor of

quality department

DeVry University, Atlanta, GA

Education Dec 2008 - Present

Expected completion of Bachelor’s degree in Business Administration in 2012

A member of the Dean's list for every semester since enrollment

References are available on request.

References

Contact this candidate