Customer Service Sales
Resume:
Katherine S. Ortega
**** **** ******* ** . ********** . Texas . 75067
Cell 972. 746. 1271. Email *********@*******.***
QUALIFICATIONS
. A responsible, articulate, detail and results-oriented individual.
. Retail sales expertise with a leading national high-end luxury
retailer.
. Over seven years of experience in customer service.
. Takes initiative, meets deadlines, surpasses goals.
. Well-developed communication skills with proficiency in Microsoft
Office.
. Fluent in Spanish and English.
EXPERIENCE
Human Resource Analyst 08/2011-Present
Neiman Marcus Corporate Office Dallas, Texas
. Analyze and maintains system functionality and data in Orocle, Kronos,
and Irecruitment.
. Communicate with the department of information technology and third
party human resource vendors.
. Prepare all monthly reports by checking and combing all inputs from HR
working platform.
. Provide system administration and support for human resource
technologies.
. Provide reliable information, support and reports to plan and forecast
the process to make sure about the completion of accurate updates.
Lead Sales Associate 08/2010-08/2011
Neiman Marcus Last Call Studio Dallas, Texas
. Cultivated the trust and confidence of management team members and
clientele to meet plan and grow sales profitability.
. Excellent interpersonal relationship and communication skills
coordinating staff and resources to execute strategies and sell
products with commitment to exemplary customer service and
satisfaction.
. Opened and closed store and acted as manager on duty when required.
Sales Associate
08/2006-08/2010
Neiman Marcus Last Call Grapevine, Texas
. Cultivated positive and enduring relationships with customers.
. Exceeded monthly sales and account goals established by the company.
. Assisted in floor moves, merchandising, and display maintenance.
. Initiated and assisted in special projects.
EDUCATION
Bachelor of Arts in Sociology
May 2010
University of North Texas
Denton, Texas
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