Customer Service Sales

ROXANNE KNIERIM

***A DOGWOOD LANE

HAMPSTEAD, NC 28443

910-***-**** **********@*******.***

SUMMARY

Motivated, self-driven office professional, with experience in administrative duties including purchasing, accounting,

and customer service. Excellent communication, sound judgment, decision making, and cost reduction skills. Proven

performer, skilled in managing multiple tasks in a fast paced environment. A dedicated self starter capable of managing

office administration as well as providing superior customer service. A dependable worker who performs well both

independently and within a team environment.

EXPERIENCE

MILLER-MOTTE COLLEGE and MILLER-MOTTE ONLINE COLLEGE Wilmington, NC

2010 – 2011

Manager of Business Office. Supervised a staff of four. Accountable for the accurate and timely collections of student

accounts: the accurate and timely processing of accounts payable and bookstore management as well as assisting the

campus director in other financial matters and administrative support.

Supervisor of Collections

• Proactive collections of payments from active students

• Prepare invoices for third-party vendors quarterly and update Campus Vue Payment Schedule

• Prepare, post and run the Campus Vue Bank Deposit report.

• Reconcile daily counter deposits of student payments and miscellaneous funds and release to the GL Ledger

• Complete the Deposit Log

• Contact students with past due payments and take necessary action needed to bring the student current on their

payments. Review problem students with the campus director.

• Submit all out-of-school accounts to pre-collections immediately upon confirmation of their final balance after

withdrawal. Write off accounts in Campus Vue that are transferred from pre-collections to collections.

• Mail receipt notification letters to students who have received Title IV loan disbursements

• Mail payment statements to in-school and out-of school students at least monthly

• Maintain accounts receivable data and keep receivables current utilizing various reports

• Post and mail student stipend checks

Supervisor of Purchasing

• Process check requests and employee expense reports

• Serve as purchasing agent for office supplies and other purchases approved by campus director

• Maintain and reconcile Petty Cash bank account

• Maintain Point-Of-Sale System for the various clinics on campus-ensure order forms and receiving reports

match vendor invoices and reconcile daily sales activity

• Maintain Point-Of-Sale System for the bookstore – set up new items, order, receive, and issue books.

• Perform physical inventory of all textbooks on hand.

• Process month-end inventory close and submit appropriate reports to corporate support staff

• Attend weekly accountability meetings with the campus director

MEADWESTVACO, Wilmington, NC 2007 – 2009

Formerly Oracle Packaging

Performed in numerous positions separately and sometimes simultaneously as described below.

Account Representative

Served as a member of Sales support team that provided excellent customer service to assigned accounts.

• Maintained inventory of approximately 100 skus by reviewing customers MRP’S and usage history on a daily

basis.

• Created invoicing for managed accounts which resulted in annual sales of approximately $10M.

Accounting Representative

Worked independently assisting Controller by performing essential accounting duties.

• Reconciled all procurement card purchases in order to prepare monthly reports and journal entries.

• Authorized purchases for payment by entering goods and services into Great Plains system.

• Processed invoicing for all accounts resulting in monthly sales of approximately $2M.

Purchasing Representative

Worked diligently to make the Wilmington location a profitable center by assuming sole responsibility for procurement

of all goods for maintenance, manufacturing, shipping and administrative office of the Wilmington facility.

• Reviewed and negotiated pricing on all supplies purchased which resulted in approximately 10% cost savings.

• Maintained inventory of supplies for Flexo Department resulting in zero hours of machine down time.

Shipping Manager

Trained to manage the shipping department and seven employees, in the absence of the shipping manager.

• Maintained records of all finished and shipped goods by entering information into ASM400 so it could be used in

other areas of the company.

• Negotiated LTL shipments based on lowest cost along with excellent service to the customer.

• Prepared shipping documents and mailing labels to ensure orders were prepared properly.

• Scheduled carriers to pick up and make on time deliveries to customers.

HR Coordinator

Trained to back up the HR Coordinator in her absence.

• Logged absences, tracked vacation and personal days for 100+ employees.

• Reported all status changes to payroll and all legal issues to legal department.

• Maintained personnel and medical files for 100+ employees.

• Reported accidents and near misses in People Soft system.

• Conducted separation meetings with individual employees during facility closure in order to review benefit

packets.

• Arranged all travel arrangements for employees when needed, according to corporate guidelines.

MARITECH, LLC., Hampstead, NC 2007 – Present

Family owned business.

• Process accounts payables and receivables for Maritech, LLC.

ANDREWS PAPER, York, PA 2006 – 2007

Sales Service / Purchasing

Served on sales support team and provided excellent customer service to assigned accounts.

• Coordinated the purchase of materials and product for all direct shipments to the customer, which resulted in

savings due to lower freight costs.

• Maintained some “house inventory” in Andrews warehouse which enabled just in time deliveries to the customer.

• Communicated with suppliers, sales, shipping and receiving in order to coordinate best possible service to the

customer.

SPECIALTY INDUSTRIES, Red Lion, PA 1988 – 2006

Purchasing Representative

Hired in customer service department and within a few years moved into a newly created purchasing position which

helped to establish an industrial packaging distribution program. After being in the position one year, given the

responsibility of running the program which grew to become 33% of the annual sales.

• Managed industrial packaging distribution program which resulted in over $10M of sales annually.

• Coordinated the purchase of materials and product totaling over $6M.

• Located and evaluated suppliers based on reputation, price, service, quality, and on time delivery.

• Created an approved supplier database in order to service existing customer base in addition to market to new

customers.

• Acquired, purchased and negotiated materials, equipment and supplies, including freight.

• Controlled “house inventory,” working with min / maxs and usage history in order to give customers just in time

deliveries at a competitive price.

• Scheduled training sessions with sales and customer service. Presented new products in order to increase sales.

• Assisted in design and materials selections in order to be cost effective and achieve best possible package for the

customer.

• Evaluated vendor quotes and established selling prices for all materials purchased.

• Managed all shipping decisions regarding carrier choices based on cost and service.

• Mediated all freight damage complaints received by all customers.

KNIERIM CONSTRUCTION, Seven Valleys, PA 1986 – 2007

Family owned business.

• Handled accounts payables and receivables for Knierim Construction.

COMPUTER SKILLS

• • • •

Microsoft Office Suite Amtech Tiny Term Q&A

• • • •

AS400 Clips Great Plains People Soft

• Campus Vue

TRAINING

Antitrust Overview, MWV Training, 2008

Business Law, Penn State, York Campus, 2000

Leadership & Management Skills for Women, Seminar, 1999

How to Handle Difficult People, Seminar, 1989

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