Customer Service Engineer
Resume:
JOHN CAVAZOS III
**** ********* ** *** *** HOUSTON, TX 77075
PHONE 301-***-**** EMAIL ***********@*******.***
__________________________________________________________________________________________
OBJECTIVE – To work in a challenging position that allows me to enhance my organizational, management and
leadership skills.
EDUCATION
PEARLAND HIGH SCHOOL (1997)
Diploma
LICENSES AND AWARDS
Third Grade Stationary Engineering License
EPA 608 / CFC Universal Refrigerant License
OSHA 501 General Industry Outreach Trainer
NALCO Operations Training Program/Water Treatment
Apprentice Electrical License
City of Houston Fire Prevention and Life Safety
Navy and Marine Corps Achievement medal; USS Kearsarge
SKILLS
Experience with MS Word and Excel programs, able to type 30 wpm. Knowledgeable of tools and functions. Experienced
with Fire panel and fire suppressions systems as well as Fire prevention and Life Safety. I also have received training with
a Steam Utilization course. Bilingual-speaking, reading and writing (English and Spanish).
PROFESSIONAL EXPERIENCE
SEPT 2010 – CURRENT PM REALTY GROUP/AMEGY PORTFOLIO BAYTOWN, TX.
BUILDING ENGINEER
o Maintain 83,000 sq. ft office space and 1,600 sq ft. satellite ATM location space.
o Monitor and operate (2) Trane 150 Ton Air Cool Units.
o Have technical knowledge and ability to troubleshoot and repair HVAC equipment; AHU, belts,
sheaves, motors, inlet guide vanes, VAV boxes, dampers, actuators, thermostats, and P/E switches.
o Proficient with Building Automation Systems (METASYS) and with Angus Anywhere work order
system, email and spreadsheets.
o Able to work with minimal supervision to complete duties.
o Troubleshoot operational failures and re-establish building services under minimal supervision
o Respond immediately to emergency situations (fire, evacuation, equipment failure etc) and customer
concerns.
o Familiar with the use of hand and power tools common to the skills of a building engineer
o Perform daily, weekly and monthly inspections of all building systems.
o Perform various preventative duties including changing filters, belts, grease motors, replacing light
fixtures/ballasts, bulbs, switches, outlets, commercial faucets, toilets, urinals, inspecting and adjusting
belts, replacing motors, bearings, aligning shafts and annual inspections as directed by
manufacturers.
o Monitor, operate and provide routine maintenance to HVAC, electrical, plumbing and other hot water
systems.
o Perform monthly Fire Pump Testing.
o Perform weekly and monthly generator and system testing of 200 KVA Detroit 6 cylinder diesel.
o Familiar with NFS2-640/E Fire Alarm Control Panel.
o Record all pertinent data in building log books, and makes all appropriate daily entries in accordance
with all federal, state and local codes and requirements.
Demonstrate commitment to highest quality of customer service
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On-Site management of Special projects as assigned by Management or Chief Engineer.
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Oversee and inspect the work of outside contractors.
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Process administrative paperwork in accordance to policies and procedures.
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Serve as on site liaison for security and janitorial staff.
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Inventory and order materials for completion of repairs.
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Make copies of door keys and activate all access cards created for building entry and record in
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database.
Monitor (4) CCTV VIVOTEK security cameras.
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Participate with call of (4) commercial properties. Also work overtime as needed or directed by Chief
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Engineer.
APRIL 2009 – SEPT 2010 ABLE ENGINEERING HOUSTON, TX.
BUILDING ENGINEER
o To keep in proper condition and perform daily repairs to buildings, utilities, grounds and equipment.
o Optimize the repair and maintenance of HVAC, electrical and plumbing equipment and systems.
o Maintain continuous operations of equipment by trouble shooting and repairing
o Provide hands on training and collaboration to other team members
o Provide best practices to troubleshoot and repair equipment and systems so that problems are
resolved in the most efficient and effective manner.
o Striving to achieve LEED certification while promoting a work environment that contributes to energy
conservation and continuous improvement of engineering functions.
o Record all pertinent data in building log books, and makes all appropriate daily entries in accordance
with all federal, state and local codes and requirements.
o Conduct utility and equipment tests
o Process administrative paperwork in accordance to policies and procedures
o Demonstrate commitment to highest quality of customer service
o Perform preventative duties including changing filters, oiling motors, replacing light fixtures/ballasts,
inspecting and adjusting belts, replacing motors, bearings, aligning shafts and annual inspections as
directed by manufacturers.
o Respond immediately to emergency situations (fire, evacuation, equipment failure etc) and customer
concerns.
o Operate and record reading for (2) 350 Ton Trane Chillers and (1) 200 Ton Trane Chiller.
o Perform weekly testing of building and garage fire pumps and 500 KVA Detroit generator.
SEPT 2008 – MARCH 2009 EMCOR/LOCKHEED MARTIN ROCKVILLE, MD
HVAC TECHNICIAN
o Job duties included but not limited to: preventative maintenance, minor electrical and plumbing
repairs, troubleshooting and HVAC repairs.
o Performed QC inspections to ensure client satisfaction and provide guidance and training to staff
o 5 years of Data Center experience working with CRAC units and Liebert units
o Special duties include operating Fire pump test and generator weekly. Ordering parts, escorting
contractors and Safety Director for facility
OCT 2007 – AUG 2008 W.W. CONTRACTORS INC. HOUSTON, TX
BUILDING ENGINEER/MECHANIC
o Experience with preventative programs with ability to lead the effort at the facility to ensure customer
satisfaction.
o Knowledge of Emergency management system/Building Automation system to maintain 100%
compliance to plant and equipment specifications
Performed weekly quality control inspections, daily tour logs, central plant/boiler readings and daily
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water treatment test. Operate generator and fire pump test weekly and annually, complete work
orders and also annual preventative maintenance for chiller, boilers and cooling towers.
JUNE 2004 – OCT 2007 PM REALTY GROUP/CHASE PORTFOLIO HOUSTON,
TX.
OPERATING ENGINEER
o Change out lights, ballasts and light switches in office spaces. Also change out pneumatic and DDC
thermostats
o Experience with commercial restroom maintenance; vacuum breakers, diaphragms, flush valves, stop
valves, wax seals and etc.
o Operate and record reading for (2) 550 CVHA Ton Trane Chillers and (2) CVHB 500 Ton Chillers
o Weekly testing of (2) 1500 KVA Stewart and Stevenson generators along with (1) 750 KVA Stewart
and Stevenson generator.
o Replaced belts, filters, motors, bearings, cleaned coils, fins and condensation pans as preventative
maintenance for Air handlers, Fan coils, and Air conditioning units
o Experience in Generator tests, Fire pumps tests, Water treatment, Load bank test, Power demo,
CRAC, Fire alarm testing and Uninterruptible power supply weekly, monthly and annually tests.
NOV 2003 – JUNE 2004 AMERICAN COMMERCIAL SECURITY SERVICES HOUSTON, TX.
SECURITY OFFICER
o Assigned to Photo Badge officer due to excellent customer service and communication skills
o Assist with building evacuation in event of emergency
o Properly deal with situations such as unauthorized guests, unsecured building or equipment
o Update security database of employee profiles which controls access within the building.
OCT 1997 – OCT 2005 UNITED STATES MARINE CORP YUMA, AZ
AVIATION SUPPLY SPECIALIST
Responsible for all personnel, pack ups and manifest rosters for scheduled deployments while
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assigned to Supply Management Division
For outstanding performance while assigned to USS Kearsarge was awarded Navy and Marine Corps
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achievement medal; which highlights excellence in communication and customer service
Expedited all Non-Mission capable and Partial Mission capable requisitions to achieve highest
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success for mission capable readiness
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References:
Gina Isley Assistant Property Manager PM Realty Group
Phone 832-***-****
Sebastian Salazar HVAC Mechanic WW Contractors
Phone 832-***-****
Fernando Olivares Chief Engineer Able Engineering
Phone 713-***-****
Contact this candidate