Susan Layman

**** **** **** **** ******, GA ***** 478-***-**** abgucb@r.postjobfree.com

Qualifications

Fifteen years of office experience with strong problem solving skills; readily adapts to change in the work environment; able

to work independently; juggle multiple priorities and meet deadlines; excellent oral and written communication skills.

Core Competencies

Creative Problem Solving Organization & Follow- Relationship Management

Through (Customers/Vendors)

Complaint Handling

Written & Verbal Time Management

Calendaring

Communication

Computer Skills: Microsoft Word, Excel, Access, PowerPoint, Outlook, and Quick Books

Typing: 60 wpm

Experience

Westat – Rockville, MD

Field Interviewer – January 2010 to Present

Work independently performing interviews with selected clients for the National Health and Aging Trends Study conducted

for the John Hopkins Bloomberg School of Public Health. Contact clients by telephone and in person, set up appointments,

conduct the interview, prepare and transmit cases and mail paperwork in a timely manner from my home office.

TIMCO – Macon, GA

Administrative Assistant, Quality Assurance Department, 2007 to 2008

Maintained vendor files and administered vendor audit program

Generated and maintained charts and graphs to complete reports and presentations

Communicated with vendors via email, phone, and letter

Assisted the Training department with monthly data entry of OJT hours for 250 plus employees

Worked with Purchasing and Planning departments to facilitate vendor approval and compile reports

Served as a coordinator for TIMCO’s United Way campaign in 2007

Production Coordinator, Maintenance Department, 2005 to 2007

Clocked production employees on and off work cards using the electronic bar code scanner

Tracked all work cards for status and location on a regular basis

Audited completed work cards for errors/omissions and submitted errors/omissions for correction

Inputted new operations and routings into the TIMIS system and ensure the appropriate bar code labels are attached to the

aircraft paperwork

Entered corrective action for all completed operations and work cards into the TIMIS system

Maintained an efficient and organized production control booth at all times

Logged & distributed all RFT's generated by Engineering as required

IMAGE STAFFING – Warner Robins, GA

Data Entry Clerk, 2004 to 2005

As a data entry clerk performed data entry inputting work orders, inputted completed work on aircraft, audited paperwork for

errors of omission and inaccuracies of data, audited work packages for aircraft for completeness and inaccuracies, answered

telephone, and clocked employees to jobs.

BIBB COUNTY BOARD OF TAX ASSESSORS – Macon, GA

Residential Appraiser, 2003 to 2004

As a residential appraiser worked independently conducting field inspections of homes and improvements for county

taxation purposes notating property characteristics, performed data entry, and researching sales to identify “arms length

transactions”.

Trained two residential appraisers

MACON COUNTY BOARD OF TAX ASSESSORS – Oglethorpe, GA

Residential Appraiser/Office Manager, 2002 to 2003

As residential appraiser conducted field inspections of homes and improvements for county taxation purposes.

Researched property sales, public relations, performed data entry, provided assistance to individuals filing tax returns and

applications for state exemption programs. As office manager supervised daily office operations with two employees.

Susan Layman Page Two

Prepared and compiled reports and correspondence

Scheduled out-of-town training for staff and Board of Assessors

Presented status reports to Board of Assessors and to County Commissioners

Provided administrative support to the Board of Assessors

Prepared annual department budget

GEICO – Macon, GA

Call Center Insurance Counselor, 1999 to 2002

Handled high call volume processing policy changes to auto insurance, provided information on insurance coverages,

resolved billing issues, and reissued cancelled policies.

Exceeded monthly sales goals

PEACH COUNTY bOARD OF tAX ASSESSORS – Fort Valley, GA

Senior Appraiser/Secretary, 1988 to 1999

Completed state mandated appraisal courses and achieved appraiser level III within two years of employment. Conducted

field inspections of real property improvements, planned, executed, and compiled yearly county digest in absence of

Chief Appraiser. Researched property sales, handled telephone inquiries from the public, complaints of property value,

data entry, provided assistance to individuals filing tax returns and applications for state exemption programs and public

relations.

Scheduled public meetings and hearings for the Board of Assessors

Prepared agenda and transcribed minutes of meetings

Compiled reports and charts for presentations

Maintained county property records and database

Coordinated travel arrangements for staff and Board members

Secretary to the Chief Appraiser

Education and Training

MIDDLE GEORGIA TECHNICAL COLLEGE – warner robins, GA AAS in Accounting, December 2010

HOUSTON VOCATIONAL CENTER – WARNER ROBINS, GA Diploma, Secretarial, 1982

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