Customer Service Sales

Claude C. Brown

*** ** *** ****** *** ***

Hallandale, Fl 33009

*****.******@*****.***

(T) 917-***-****

OBJECTIVE: To obtain a position in which my managerial, sales and

customer service skills are an asset.

EDUCATION:

. North Miami Beach Senior High, North Miami Beach, FL.

Diploma 98'

. North West Airline, In-flight Training, Certificate 98'

. State of New York Board of Realtors, Real Estate License 05'

. Safety certificate Federal Aviation Administration

PROFESSIONAL EXPERIENCE:

American Eagle Outfitters FL 06/10-01/2011

. Stock Room Manger/Organizing Receiving and lifting

. Assist in scheduling Associates for Daily Shifts.

. Reviewing business needs and Key Performance Indicators in line with

the sale

goals of A.E.O.

Responsible for maintaining Store Standards General building

maintenance.

Accountable for coordinating and executing visual directives.

Marc Ecko Ent FL 02/08-06/10

. Assistant Manager

. Responsible for driving profitable top line sales.

. Delegating tasks for each shift.

. Assist in scheduling Associates for Daily Shifts.

. Reviewing business needs and Key Performance Indicators in line with

the sale

goals of Marc Ecko Ent.

Coaching Associates in Customer Service.

Responsible for maintaining Store Standards.

Accountable for coordinating and executing visual directives.

Responsible for Bank logs, Audits, Travelers Checks, and Tender

Reconciliation.

International Protection Company NJ 06/06-02/08

. Lieutenant of Security for Jersey Gardens Mall

. Responsible for delegating tasks and supervising assigned shift

personnel.

. Promoting a consistent quality customer service approach by

encouraging team contributions and effective communication.

. Responsible for training newly hired employees.

. Responsible for updating and maintaining documentation of daily

activities.

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