Customer Service Administrative Assistant

S HERSHONNA H UFF

*** *. ***** **. *******, CA **220 310-***-**** **********@*****.***

E XPERIENCED, ADMINISTRATIVE ASSISTANT seeking a company with whom I can exhibit my skills and

educational background to be utilized for mutual benefit and growth.

Known for exhibiting accuracy, attention to detail, and timeliness in execution of assignments

for diverse-industry employers. Administrative career spans 10+ years of experience in education,

public/customer service, and aviation; I also possess experience in processing certificated and

classified employee payroll. Experience is backed by solid credentials, with a BS in Public

Administration and knowledge of generally accepted accounting practices (GAAP) and programs. I

also possess wide-ranging literacy in majority of the most utilized computer software programs.

KEY SKILLS

Organization of large events, meetings, ceremonies Create all outgoing correspondence and memos

trainings, community events and activities Monitor databases and tracking information

Prepare and process employee payroll Proficiency in MS Office software programs

Create spreadsheets and prepare financial reports Accounting background and proficiency in accounting

Organize, schedule and coordinate interviews; post job principles

vacancies and screen eligible candidates Create presentations; present to staff, management for

trainings or pertinent meetings/events

Assist in the selection of school instructors/program

staff Possess strong customer service skill developed over

Strong organizational skills ten years in aviation and public service fields

PROFESSIONAL EXPERIENCE

COMPTON UNIFIED SCHOOL DISTRICT- [Education Provider ] – Compton, CA

Clerk Typist III, 3/11 to Present

Served as Administrative Assistant to Program Administrator of After School Education and Special Programs at

Compton Unified School District. Coordinate all ASES business in regards to school programs, curriculum, and after-

school events.

Key Results:

Answer phone calls, questions, from school employees and district staff, parents, other outside agencies

Organize afterschool events, luncheons, awards ceremonies and professional development trainings

Compose all distribute department correspondence, memos and reports

Prepare board agenda items for vendor contracts, employee appointment and termination, approval of appointed

funds or extension of monetary requests

Coordinate and assign substitutes and other classified personnel to appropriate school sites

Compile data, create and maintain spreadsheets and reports (teacher hours, professional development hours, budget

reports) for external and internal use

Prepare and process employee payroll

Monitor and maintain a variety of complex files regarding payroll, budgets, employee personnel files, school records

new hire evaluations, and other confidential information

Responsible for the organization and collection of employee timesheets

Organize meetings, create agendas, and cater all meetings and special events

Create certificates, order trophies, assist in the creation of after school logos, t-shirts, banners, etc.

S HERSHONNA H UFF

Résumé Page II

Develop program ideas, schedules, trainings and events (trips, programs, etc)

Assist in the screening and selection of afterschool staff, sit on interview panels, organize, schedule and coordinate

interviews, interviewees, and panel members

Evaluate new hire credentials and other hiring requirements

Prepare and post department and school vacancies on job websites (CUSD website, EDJOIN)

Coordinate and distribute new hire materials, and other staff insignia and products

Organize, order and distribute all instructor materials, handle all instructor needs

PROFESSIONAL EXPERIENCE (CONTINUED)

LACOE/HEADSTART-STATE PRESCHOOL DIVISION. [Education Provider] – Downey, CA

Administrative Assistant, 12/07 to 06/09

Provide executive-level administrative support to the Assistant Director, Program Manager, and seven Business

Service Consultants with a demonstrated ability to meet all deadlines.

Key Results:

Provide executive-level administrative support to the Assistant Director, Program Manager, and seven

Business Service Consultants with a demonstrated ability to meet all deadlines.

Manage, generate, and maintain all tracking databases in respect to unit program and various agencies.

Gather necessary information from interested parties and units; conduct follow-up activities necessary for

accurate entry into division database(s).

Liaison with all impacted agencies, departments, and executives to ensure appropriate communication,

reporting practices and monitoring conducted.

Schedule all unit meetings, school site visits; send reminders to all interest parties and update Outlook

calendars of unit members.

Retrieve all incoming unit correspondence; scan for division archives and distribute to recipient; provide

follow-up necessary.

Prepare all reports generated by unit independently and from draft to final copy for distribution; properly

edit and revise all documents.

Plan and coordinate corporate luncheons, trainings, and conferences for all related departments on and off

site meetings.

Organize all unit meeting, webinars, and trainings; prepare agendas, PowerPoint presentations and training

literature; attend and record notes for distribution to division management and filing in conference archives.

Answer incoming calls for route to appropriate recipient; provide assistance to all callers requesting program

assistance.

Organize all details of special events, travel arrangements, corporate agendas and itineraries.

Collaborate with Program Manager to determine proper implementation of departmental plans and

procedures, organization, monitoring and report tracking.

Process and track all departmental purchases and mileage expense reports for eight division employees.

Coordinate and maintain attendance and vacation records for 10 departmental employees.

DEPARTMENT OF MOTOR VEHICLES [ Public Service ] – Inglewood, CA

Office Assistant I, 3/04 to 1/08

Customer service professional responsible for the processing of vehicle registration and drivers licenses with a

demonstrated ability to meet time constraints.

Key Results:

Assist public with all Department of Motor Vehicles needs; answer all questions and concerns with the use

of computer and other relative resources.

Prepare office correspondence for distribution to customers, physicians, and various federal, state, and local

government agencies.

S HERSHONNA H UFF

Résumé Page III

Demonstrate cash handling skills and mathematical ability; process transactions with the public and large-

scale automobile dealerships; exhibit ability to handle numerous transactions at once.

Heavy administrative duties such as filing, faxing, copying, microfiche; maintained detailed records for

departmental archives.

Exhibit multi-tasking skills daily; knowledge of all office functions, positions and procedures to ensure

office operations run efficiently.

Maintain knowledge of all departmental policies, procedures, and newly mandated government laws that

affect the public.

Exhibit decision-making ability in the examination of government documents; determine appropriate

department procedures when fraudulent documentation is presented.

Liaison with various government agencies such as California Highway Patrol, Immigration and Customs

Enforcement, DMV Investigations and various national agencies.

Provide exceptional customer service and assistance to public with special needs, with demonstrated

professionalism and sensitivity needed for dealing with this area of the public.

Collaborate with executive–level management in the creation of new office procedures aimed at expediting

customers; participate in the monitoring, tracking and implementation of such procedures.

HALLMARK AVIATION SERVICES/ AIR NEW ZEALAND [ Aviation ] – Los Angeles, CA

Customer Service Representative, 03/00 to 03/04

Customer service professional responsible for assisting customers with checking–in, ticketing, tagging/handling

baggage, boarding, deplaning and dispatching flights on–time.

Key Responsibilities

Provide excellent customer service skills to traveling public

Assist travelers with all traveling needs or requests

Knowledge of national and international traveling requirements, to ensure all passengers meet

customs/immigration requirements upon arrival

Liaison with government agencies (Customs, Immigration, TSA) to ensure passengers make connecting

flights

Ensure the timely departure of aircraft, by organizing the timely boarding, loading, catering, and refueling of

aircraft

Help ensure safety and efficiency of airport rules and regulations

Respond appropriately to emergencies and notify appropriate emergency personnel

Monitor and supervise interns and trainees in boarding, check-in, and rules of airline safety and travel

procedures

Resolve passenger issues in regards to delays, overbooking’s, cancellations

Handle distressed passengers by rebooking new flights, book hotel stays, organize car service pick-up,

overseeing luggage is routed on appropriate flights to meet passengers at final destination, distribute food

vouchers

Coordinate in-flight staff arrival and boarding

EDUCATION

UNIVERSITY OF PHOENIX – Gardena, CA

Bachelor of Science in Public Administration, 2010

TECHNOLOGY SUMMARY

MS Office (Word, Excel, PowerPoint, Publisher) PeopleSoft QuickBooks Eagle School Systems Windows (all)

310-***-**** **********@*****.***

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