Human Resources Customer Service

KAREN N. SCHUETT

* *. ****** ***. ********* Heights, IL 60004

(H) 847-***-**** **********@***.*** (M) 847-***-****

PROFESSIONAL SUMMARY

Proven executive experienced in all Human Resources applications with

particular strengths in compensation, merger/acquisition integration,

talent development, employment risk management, culture change,

staffing/recruiting and process enhancement.

PROFESSIONAL EXPERIENCE

WellCare-Chicago, Illinois 4/10-2/11

National provider of Medicare/Medicaid supplemental insurance coverage.

Director, Human Resources-Midwest

Reporting to the division President charged with full range of Human

Resources responsibilities with an emphasis on developing a workforce

compliant within CMS guidelines.

Alma Lasers, Inc. -Buffalo Grove, Illinois

5/07 -1/10

An International manufacturer of non-invasive aesthetic lasers.

Vice President, Human Resources

Reporting to the CEO charged with establishing/maintaining all aspects of

the Human Resources function and ensuring that the function is both legally

and Sarbanes Oxley compliant.

> Developed and implemented policies and procedures including the

organization's first performance management system designed to enhance

the company's goals.

> Researched, negotiated and implemented employee health, dental, vision,

401K and life insurance

> Managed the organizations benefit vendor relationships

> Introduced the concept of aligning the organization's Human Resources

practice with the company's strategic vision.

> Developed executive compensation recommendations (including executive

level benefits)for board approval.

> Memorialized company bonus programs, recommended changes for board

approval.

> Implemented Human Resource Information System and subsequent HR

metrics and reports.

> Introduced stock option tracking software to more efficiently manage

the stock option program.

> Developed and introduced a staffing strategy to upgrade the talent

entering the organization.

> Assessed existing staff and recommended future staffing plan.

> Provided overall management coaching and employee counseling.

> Managed daily operation of the corporate facility.

CorSolutions, a Matria Company- Rosemont, Illinois.

3/04 - 2/07

Nation's leading provider of health enhancement and wellness solutions.

Vice President Human Resources

Reporting to the Executive Vice President, Administration responsible for

developing and implementing a high-touch customer service approach to Human

Resources including the implementation of quality metrics.

> Developed compensation materials for board review.

> Researched, negotiated and implemented a broad offering of employee

benefits

> Managed all benefit vendor relationships

> Assessed existing HR staff and made staffing changes to support a

positive customer service focus.

> Introduced and implemented the concept of Mission, Vision, Values and

aligned all HR practices to reinforce these concepts.

> Introduced audits to ensure compliance with HIPAA, NCQA and Sarbanes

Oxley.

> Developed and implemented streamlined nurse licensure procedures.

> Assembled a cross-functional team of senior level professionals to insure

efficient process flow/conflict resolution and increased inter-department

communication.

> Introduced a multi-functional, multi-level employee team to identify

employee issues and improve morale by introducing a sense of community

and fun into the workplace.

> Coached managers to be responsible for the "corporate well being" of

their direct reports through the concept of Management By Walking Around.

> Transitioned the physical environment from stark and impersonal to

professional but "warm."

> Converted culture from a negative, punitive, blame focus to one of

respect, collaboration and cooperation.

> Reduced turn-over by 45%.

> Broadened recruiting sources and reduced overall recruitment cost from

$1000 per RN hire to $250 per RN hire.

> Managed the integration of compensation and benefit programs during the

acquisition by Matria.

United Stationers Supply Company - Deerfield, Illinois

8/86 - 7/02

Fortune 500 distributor of office products

Director, Human Resources & Talent Pool Development

1/99 - 7/02

Reporting to the Senior Vice President, Human Resources, responsible for

providing strategic leadership and guidance to corporate management in the

U.S and Canada. Directed all facets of Talent Pool development, employment

risk, merger/acquisition activity, staffing/recruitment, and office

services support.

> Strategized cost reduction with all levels of corporate management and

developed and implemented business plans, which included reductions in

force.

> Developed and delivered Employee Opinion Survey resulting in increased

employee communication and reduced vulnerability to union organizing.

> Implemented procedure for organization design based upon business need.

> Grew the Human Resources function to be on par with other corporate

functions increasing credibility and the strategic role played in

decision-making processes.

> Developed cross-functional team of associates to facilitate

communication/cooperation between functional areas of the corporate

office.

Manager, Compensation & HRIS

3/88 - 1/99

> Designed, developed and implemented Sales, Call Center, Management and

Executive incentive compensation programs.

> Developed and implemented HRIS function and subsequent upgrades.

> Managed company-wide wage and salary administration program.

> Acted as liaison between seven Region Human Resources Managers and the

corporate staff.

> Member of senior management strategic planning committee.

> Designed, developed and implemented the organization's first performance

management system.

> Acted as interim function head of H.R. during the period 5/97 - 2/98.

> Led a cross-functional team on rewards and recognition resulting in peer-

to-peer recognition program.

> Managed the integration of compensation and benefit programs during one

merger and three acquisitions.

Benefits Manager

12/87 - 3/88

> Introduced COBRA compliance program and supporting software.

> Managed the profit sharing, pension and health care plans.

> Introduced modified cafeteria benefits program.

> Developed extensive benefits reports/audits.

> Negotiated employee benefits for both union and non-union employees

Human Resource Supervisor

8/86 - 12/87

> Responsible for Human Resources staffing/support for start up of all

new field locations.

> Developed field reporting systems of day to day HR functions including

benefits, staffing, safety, labor and employee relations.

Borden Incorporated - Columbus, OH

1981 - 1986

The largest U.S. producer of dairy and pasta products.

Region Human Resource Manager

> Generalist responsibility for two union, two non-union manufacturing

facilities and one R&D facility.

> Provided support in the areas of employment, safety, training,

employee and union labor relations, employee involvement teams and

employee benefits and services.

> Implemented a safety program that reduced lost time accidents to zero.

> Developed and conducted ongoing supervisory training program.

> Supervised a staff of three.

> Prepared all OSHA and Affirmative Action plans submitted to corporate

headquarters.

> Recruited all exempt, non-exempt and on-site hourly employees.

Managed recruitment through subordinates at remote locations.

> Assisted in union contract negotiations with chief spokesman. Prepare

preliminary information and benefit analysis prior to negotiation.

Responsible for all employee and labor relation issues including

discipline and grievances.

AWARDS

> Received 1984 Outstanding Safety Performance Award

> Recipient of multiple United Stationers Bravo Awards

> 2000 Beasley Award Winner For City of Hope Fund Raising Efforts

EDUCATION

George Williams College, Downers Grove, IL

B.S. Psychology/Sociology

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