Customer Service Manager
Resume:
DRU ANN BRETLAND
STOW, OHIO 44224
CELL PHONE # 216-***-****
CURRENT EMPLOYER:
Petsmart, 554 Howe Road, Cuyahoga Falls, Ohio 44221
Job Description:
I am a lead cashier, which oversees the other cashiers, closing the
registers down at the end of the day and counting all the drawers. I stock
items and work the floor for customer service. I am also the receptionist
in the grooming salon and a bather.
Dates of Employment: July 1, 2010 to present
PREVIOUS EMPLOYER:
Busha~Okeson Insurance Agency, Inc., 23980 Chagrin Blvd. Suite #200,
Beachwood, Ohio 44202
Job Description:
Senior Commercial Lines Account Manager ~ Handling and processing of
current accounts, marketing accounts, new business, claims service and in
depth customer service contact with clients. The book of business I
managed was anywhere from $500 to $200,000 in annual premium. The accounts
I handled were Businessowners Policies, Commercial Package Policies,
Directors & Officers and Bonds.
Dates of employment: April 2, 2006 through March 3, 2010
DRU ANN BRETLAND
PAGE 2
PREVIOUS EMPLOYER:
Nixon~Laurianti Insurance Agency, Inc., 9830 Valley View Road, Macedonia,
Ohio 44068
Job Description:
Commercial Lines & Personal Lines Account Manager ~ Handling and processing
of current accounts, marketing accounts, new business, claims service and
in depth customer service contact with clients ~ I started in their
Personal Lines Department and continued to their Commercial Lines
Department
Date of employment: November 1, 2000 through April 1,
2006
CURRENT EMPLOYER:
Davis Hutchinson & Karich Insurance Agency, Inc., 4807 Rockside Road #330,
Independence, Ohio 441131
Job Description:
Property & Casualty Agent ~ Writing new property and casualty business for
the agency. Meeting with the potentional clients, explaining coverages,
processing the applications and delivering the policies. I have a small
book of business with the agency. Approximately $2,500 in commission. I
was able to bring in new business to the agency and work out of my home
while my children were young. This was a great opportunity for me.
Date of employment: October 1, 1992 to present
DRU ANN BRETLAND
PAGE 3
I have been licensed to sell Property and Casualty Insurance in the State
of Ohio since December 1989.
Summary: I am a hard working, reliable and dedicated employee. I have 26
years of experience in the Insurance business and feel confident that I
would be an asset to your company or agency. My objective is to be able to
work and grow within a company or agency. References are available upon
request. Thank you for taking the time to review my resume.
Contact this candidate