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Customer Service Manager

Location:
Whittier, CA, 90606
Posted:
August 24, 2011

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Resume:

Edwin H. Mitchell

***** **** **, ********, ** ***06

562-***-****

abgu8d@r.postjobfree.com

OBJECTIVE:

• Highly skilled, dedicated professional with more than 36 years work experience in the

reprographic industry. Demonstrated leadership skills with excellent customer service

relations seeking a position in the service industry.

EXPERIENCE:

Infinity Graphics

2630 Walnut Ave Unit E,

Tustin CA 927**-***-*** 8251

(Feb 2003 July 2010)

•Customer Service

•Load and unload delivery trucks

•Forklift driver certified

•Manage customer accounts to provide quality product for a reasonable cost

•Pulling orders from stock

•Inventory / Shipping orders

•Bindery – padding, cutting, folding, shrink wrapping

•Pressman running Hamada 660

•Estimating letter head, envelopes, business cards, forms, flyers and four color process work

•Ensure accurate calculation of prices and margins in all quotations and orders

•Writing job orders

•Order stock – paper and supplies

•By outs outside services ensure vendors are selected that offer competitive rates in order to maintain a set

standard profit margins

•Evaluate quality standards for offset print and specialty products. Handle returns, resolving print issues directly

with vendors

Consolidated Reprographics

345 Clinton St

Costa Mesa, CA 926**-***-*** 2680

(1994 –Feb 2003)

•Offset Manger responsible for the evaluations and work performance for pressman

•Manage customer accounts to provide quality product for a reasonable cost

•Pre Press stripping and plate making

•Understand offset printing standards, pricing, job submission practices and turnaround times

•Bindery – padding, cutting, folding, shrink wrapping

•Pressman running Hamada 660

•Estimating letter head, envelopes, business cards, forms, flyers and four color process work

•Ensure accurate calculation of prices and margins in all quotations and orders

•Writing job orders

1

•Order stock – paper and supplies

•By outs outside services ensure vendors are selected that offer competitive rates in order to maintain a set

standard profit margins

•Evaluate quality standards for offset print and specialty products. Handle returns, resolving print issues directly

with vendors

Edwin H. Mitchell

11020 Rose Dr, Whittier, CA 90606

562-***-****

abgu8d@r.postjobfree.com

United Reprographics – Anaheim California

(1980 – 1994)

•Assistant Manager responsible for blue line, photo, Xerox, off set and dispatch

•Offset Manager

•Customer service

•Estimating letter head, envelopes, business cards, forms, flyers and four color process work

•By outs outside services

•Writing job orders

•Bindery – padding, cutting, folding, shrink wrapping

•Pressman running Hamada 660

EDUCATION:

• Whittier High School graduate

Forklift driver – certified

• Graphic arts class

INTERESTS:

• Classic Cars

• Camping

• Home improvement painting, light carpentry, handyman

REFERENCES:

Jim McMurray Owner of Infinity Graphics 714-***-****

2630 Walnut Ave Unit E,

Tustin CA 92780

William Chung Owner Smart Color printing 714-***-****

3200 West Warner Ave 714-***-****

2

Santa Ana, CA 92704

Ken Root Personal 562-***-****

14344 E Janine Dr

Whittier, CA 900601

3



Contact this candidate