Customer Service Manager
Resume:
Edwin H. Mitchell
***** **** **, ********, ** ***06
*********@***.***
OBJECTIVE:
• Highly skilled, dedicated professional with more than 36 years work experience in the
reprographic industry. Demonstrated leadership skills with excellent customer service
relations seeking a position in the service industry.
EXPERIENCE:
Infinity Graphics
2630 Walnut Ave Unit E,
Tustin CA 927**-***-*** 8251
(Feb 2003 July 2010)
•Customer Service
•Load and unload delivery trucks
•Forklift driver certified
•Manage customer accounts to provide quality product for a reasonable cost
•Pulling orders from stock
•Inventory / Shipping orders
•Bindery – padding, cutting, folding, shrink wrapping
•Pressman running Hamada 660
•Estimating letter head, envelopes, business cards, forms, flyers and four color process work
•Ensure accurate calculation of prices and margins in all quotations and orders
•Writing job orders
•Order stock – paper and supplies
•By outs outside services ensure vendors are selected that offer competitive rates in order to maintain a set
standard profit margins
•Evaluate quality standards for offset print and specialty products. Handle returns, resolving print issues directly
with vendors
Consolidated Reprographics
345 Clinton St
Costa Mesa, CA 926**-***-*** 2680
(1994 –Feb 2003)
•Offset Manger responsible for the evaluations and work performance for pressman
•Manage customer accounts to provide quality product for a reasonable cost
•Pre Press stripping and plate making
•Understand offset printing standards, pricing, job submission practices and turnaround times
•Bindery – padding, cutting, folding, shrink wrapping
•Pressman running Hamada 660
•Estimating letter head, envelopes, business cards, forms, flyers and four color process work
•Ensure accurate calculation of prices and margins in all quotations and orders
•Writing job orders
1
•Order stock – paper and supplies
•By outs outside services ensure vendors are selected that offer competitive rates in order to maintain a set
standard profit margins
•Evaluate quality standards for offset print and specialty products. Handle returns, resolving print issues directly
with vendors
Edwin H. Mitchell
11020 Rose Dr, Whittier, CA 90606
*********@***.***
United Reprographics – Anaheim California
(1980 – 1994)
•Assistant Manager responsible for blue line, photo, Xerox, off set and dispatch
•Offset Manager
•Customer service
•Estimating letter head, envelopes, business cards, forms, flyers and four color process work
•By outs outside services
•Writing job orders
•Bindery – padding, cutting, folding, shrink wrapping
•Pressman running Hamada 660
EDUCATION:
• Whittier High School graduate
Forklift driver – certified
•
• Graphic arts class
INTERESTS:
• Classic Cars
• Camping
• Home improvement painting, light carpentry, handyman
REFERENCES:
Jim McMurray Owner of Infinity Graphics 714-***-****
2630 Walnut Ave Unit E,
Tustin CA 92780
William Chung Owner Smart Color printing 714-***-****
3200 West Warner Ave 714-***-****
2
Santa Ana, CA 92704
Ken Root Personal 562-***-****
14344 E Janine Dr
Whittier, CA 900601
3
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